Job summary
Are you a dedicated and organized individual? If so, then we would like you to join our team as a District Nurse Overnight Hub Administrator. This role is pivotal in supporting the efficient operation of our overnight nursing services, ensuring seamless communication and coordination between healthcare professionals, patients, and external stakeholders.
You will be working within the DN Overnight Hub supporting the Band 6 Clinical Nurse between the hours of 21:45-08:15.
Main duties of the job
To work as part of the D/N Overnight Service within the Hub. Comprehensive administration services including phone duties, typing, scanning, filing, managing incoming and outgoing mail, manage and receive telephone calls and messages, maintaining spreadsheets accurately, ensuring effective communication and courtesy at all times, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the team as a whole.
The post holder should be aware that this post will require working overnight with regular weekend/out of hours working to support the Trust's aim of a 7-day service across Somerset.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Job description
Job responsibilities
To support the Overnight hub performing administration duties, including RiO, and liaising with patients and their families/carers to support inward/outward referrals
To receive telephone calls and messages sensitively, ensuring effective communication and courtesy at all times
To be competent in accurate record keeping, maintaining spreadsheets as required.
To have excellent communication skills liaising with patients and their carers, health care professionals within the team, 111/OOH;s GP service, SWAST and other outside agencies as required.
Assist with preparing rotas in conjunction with Team Manager.
To undertake all administrative tasks within the team as required including ordering of supplies.
To work with the Overnight Hub Coordinator to devise appropriate performance management programmes
Job description
Job responsibilities
To support the Overnight hub performing administration duties, including RiO, and liaising with patients and their families/carers to support inward/outward referrals
To receive telephone calls and messages sensitively, ensuring effective communication and courtesy at all times
To be competent in accurate record keeping, maintaining spreadsheets as required.
To have excellent communication skills liaising with patients and their carers, health care professionals within the team, 111/OOH;s GP service, SWAST and other outside agencies as required.
Assist with preparing rotas in conjunction with Team Manager.
To undertake all administrative tasks within the team as required including ordering of supplies.
To work with the Overnight Hub Coordinator to devise appropriate performance management programmes
Person Specification
Behaviours aligned with Trust Values
Essential
- Outstanding Care
- Listening and Leading
- Working Together
QUALIFICATIONS & TRAINING
Essential
- RSA Stage III word processing/typing or equivalent/NVQ 3 business and administration or working towards within agreed time scale
Desirable
KNOWLEDGE AND EXPERIENCE
Essential
- Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint
- Experience of using electronic systems e.g. RiO, Integra, E-roster
- Experience of setting up and maintaining office systems
- Appropriate and significant amount of administrative experience
- Proven teamwork experience
Communication Skills
Essential
- Evidence standard of a good of Literacy / English language skills
- Excellent verbal and written communication skills
- Compassionate - exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
PLANNING & ORGANISING SKILLS
Essential
- Ability to prioritise own workload and keep to deadlines
- Ability to recognise and manage challenging situations in a calm and professional manner
- Ability to work under pressure
- Ability to produce accurate and concise work
- Able to take instruction and direction and work effectively as part of a team
- Experience of co-ordinating meetings
- Ability to take minutes
- Accuracy and grammatical awareness
- Good problem solving skills and patience
- Act in ways that support equality and diversity
PHYSICAL SKILLS
Essential
- Ability to spend periods of time sitting down to use VDU. Ability to operate machines, e.g. fax and photocopier
Others
Essential
- Willingness to use technology to improve standards of care and support to our patients
- Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
- Access to transport to travel in connection with the post to attend meetings or training events across the country.
- Ability to work flexibly across a 7 day period
Person Specification
Behaviours aligned with Trust Values
Essential
- Outstanding Care
- Listening and Leading
- Working Together
QUALIFICATIONS & TRAINING
Essential
- RSA Stage III word processing/typing or equivalent/NVQ 3 business and administration or working towards within agreed time scale
Desirable
KNOWLEDGE AND EXPERIENCE
Essential
- Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint
- Experience of using electronic systems e.g. RiO, Integra, E-roster
- Experience of setting up and maintaining office systems
- Appropriate and significant amount of administrative experience
- Proven teamwork experience
Communication Skills
Essential
- Evidence standard of a good of Literacy / English language skills
- Excellent verbal and written communication skills
- Compassionate - exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
PLANNING & ORGANISING SKILLS
Essential
- Ability to prioritise own workload and keep to deadlines
- Ability to recognise and manage challenging situations in a calm and professional manner
- Ability to work under pressure
- Ability to produce accurate and concise work
- Able to take instruction and direction and work effectively as part of a team
- Experience of co-ordinating meetings
- Ability to take minutes
- Accuracy and grammatical awareness
- Good problem solving skills and patience
- Act in ways that support equality and diversity
PHYSICAL SKILLS
Essential
- Ability to spend periods of time sitting down to use VDU. Ability to operate machines, e.g. fax and photocopier
Others
Essential
- Willingness to use technology to improve standards of care and support to our patients
- Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
- Access to transport to travel in connection with the post to attend meetings or training events across the country.
- Ability to work flexibly across a 7 day period
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
