Radiology Bookings Co-ordinator

Job summary

Would you like to gain valuable customer care experience working for the NHS within our Radiology Department Central Bookings Centre?.

We are looking for 3 Bookings Co-ordinators to join our team to book radiology appointments across modalities such as plain film x-rays, and bone densitometry (DEXA) scans.

The team is committed to working together to provide the best possible service to our patients, in a friendly supportive environment.

This is a very busy role with high volume calls and would suit a customer care driven individual who has the ability to cope with the demands of the service and work effectively as a team member.

If you feel that you have the relevant qualifications and skills and can make a difference to our patients please apply.

If you would like further information, please do not hesitate to contact us on 01823 343650

Please note: this post may close early if sufficient applications received.

Main duties of the job

The role is to provide a high quality booking service for patients referred for Radiology (scans/x-rays) across modalities such as plain film x-rays and bone densitometry. This may also include CT, MRI and ultrasound scans.

On a day-to-day basis to schedule NHS and private patient appointments balancing clinical priority, patient needs and service requirements against national waiting time standards, including the 2-week wait cancer service.

Booking appointments across multiple sites including Musgrove Park, Bridgwater, Minehead, West Mendip, Wellington, Chard, Taunton Diagnostic Centre, and any Mobile Van Units. Appointments are booked via high volume inbound/outbound telephone calls or can be face to face communication with the patient/carer/clinical team or sending letters/emails.

It is expected that the post holder will work with support from their direct colleagues and team leader.

About us

Working for our organisation

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stones throw away from bustling city centers like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan there is truly something for everyone!