Job summary
An exciting opportunity has arisen for a 12 month Fixed Term System Support Analyst within the Digital Services Team at Somerset Foundation Trust. Working in line with our Digital Service Objectives in order to deliver on our commitment to making real improvements in patient care through the adoption of digital technology throughout the hospital and the wider health community of Somerset.
You will work closely with Digital, Testing and Training and Service Improvement teams and ensure the smooth running and delivery of various Clinical Systems.
We are looking for an individual who can join the Systems Support Team to provide support and advice to end users. You will need to have good communication skills, basic IT skills and be looking to develop your problem solving, systems set up and administration skills. You will need to have experience in working with or using Hospital Systems, knowledge and understanding of NHS operational business and clinical processes.
Main duties of the job
Key Tasks include:
- Dealing with system enquiries/problems/requests and faults received via the Service Desk in accordance with the SLA Agreements.
- Administrating the systems to ensure users are able to carry out their duties.
- Actively contribute to ensuring quality of data within systems.
If you have the positive attitude, willing to learn and the motivation to join the team then please apply.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Job description
Job responsibilities
Please see Job Description and Person Specification for further information about this position and contact the named members of staff listed below for further information.
Job description
Job responsibilities
Please see Job Description and Person Specification for further information about this position and contact the named members of staff listed below for further information.
Person Specification
Qualifications
Essential
- GCSE Grade C or above in English and Maths
- Clinical Systems experience
Desirable
- ITIL
- Evidence of Personal Development
Knowledge
Essential
- Good working knowledge of computer operating systems and software applications including MS Office applications (Word, Excel, PowerPoint)
- Knowledge of clinical applications
Desirable
- Understanding of NHS business and clinical processes
- Understanding of NHS Policies and Strategies, including Data Protection and Security
Experience
Essential
- Experience in providing user support/guidance & system updates
Desirable
- Experience of working in the NHS
Skills
Essential
- Able to work equally as part of a team or on own initiative
- Management and prioritisation of workload & working to deadlines
- Ability to communicate with a range of healthcare professionals
- Excellent communication skills, both orally and in writing
Desirable
- Risk and Issues management
Person Specification
Qualifications
Essential
- GCSE Grade C or above in English and Maths
- Clinical Systems experience
Desirable
- ITIL
- Evidence of Personal Development
Knowledge
Essential
- Good working knowledge of computer operating systems and software applications including MS Office applications (Word, Excel, PowerPoint)
- Knowledge of clinical applications
Desirable
- Understanding of NHS business and clinical processes
- Understanding of NHS Policies and Strategies, including Data Protection and Security
Experience
Essential
- Experience in providing user support/guidance & system updates
Desirable
- Experience of working in the NHS
Skills
Essential
- Able to work equally as part of a team or on own initiative
- Management and prioritisation of workload & working to deadlines
- Ability to communicate with a range of healthcare professionals
- Excellent communication skills, both orally and in writing
Desirable
- Risk and Issues management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
