Somerset NHS Foundation Trust

Outpatient Clinic Administrator

Information:

This job is now closed

Job summary

We are seeking to recruit two Outpatient Clinic Administrators who have a passion for high quality customer care.

If you are interested in being part of our team, please apply today!

Main duties of the job

You'll be working in the Ophthalmology Outpatient department dealing with tasks such as preparing clinic paperwork, providing reception cover, and assisting the wider clinical and nursing team to deliver outstanding patient care. You will also be expected to provide back office duties when not covering reception.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, continuing professional development and regular informal conversations around career progression, annual recognition awards to celebrate and recognise our colleagues achievements throughout the year and not to mention our Blue Light Card and NHS exclusive discounts.

We work hard to make sure that inclusion is part of everything we do. We know that true inclusion means we're able to provide the best care for our patients and provide a fulfilling career for all our colleagues.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London - there is truly something for everyone!

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.

We have six active and impactful colleague networks. These networks provide a safe space for colleagues to share their experiences and learn from one another, but also influence change across our trust:

  • Multicultural Network
  • Women's Network
  • Armed Forces' Network
  • LGBTQ+ Network
  • Lived Experience Network, for colleagues living with disabilities
  • Autistic Colleague Network

Details

Date posted

14 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

184-RC5798947-A

Job locations

Musgrove Park Hospital

Taunton

TA1 5DA


Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for more information regarding main responsibilities.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for more information regarding main responsibilities.

Person Specification

Qualifications

Essential

  • oAs a minimum GSCEs in English Language and Maths or functional skills

Knowledge

Essential

  • oIT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel

Desirable

  • oKnowledge of medical terminology
  • oWorking knowledge of in-house hospital systems

Experience

Essential

  • oExperience of dealing with patients/customers
  • oEvidence of prioritising workloads/good time management
  • oProven experience of working well as part of a team

Desirable

  • oExperience of working in a healthcare setting/previous experience of NHS administration processes
  • oMinimum 1 year office experience within last 5 years
  • oExperience of high volume contacts with patients/customers using the telephone
  • oExperience working on a reception meeting and greeting patients/customers

Communication Skills

Essential

  • oMust be able to communicate in English Language, both written and verbally appropriate
  • oExcellent communication skills, able to communicate effectively at all levels
  • oAbility to maintain good quality professional relationships even when dealing with contentious matters
  • oPolite and professional at all times

Planning & Organisational Skills

Essential

  • Ability to multi task
  • Ability to organise own time
Person Specification

Qualifications

Essential

  • oAs a minimum GSCEs in English Language and Maths or functional skills

Knowledge

Essential

  • oIT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel

Desirable

  • oKnowledge of medical terminology
  • oWorking knowledge of in-house hospital systems

Experience

Essential

  • oExperience of dealing with patients/customers
  • oEvidence of prioritising workloads/good time management
  • oProven experience of working well as part of a team

Desirable

  • oExperience of working in a healthcare setting/previous experience of NHS administration processes
  • oMinimum 1 year office experience within last 5 years
  • oExperience of high volume contacts with patients/customers using the telephone
  • oExperience working on a reception meeting and greeting patients/customers

Communication Skills

Essential

  • oMust be able to communicate in English Language, both written and verbally appropriate
  • oExcellent communication skills, able to communicate effectively at all levels
  • oAbility to maintain good quality professional relationships even when dealing with contentious matters
  • oPolite and professional at all times

Planning & Organisational Skills

Essential

  • Ability to multi task
  • Ability to organise own time

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Taunton

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Musgrove Park Hospital

Taunton

TA1 5DA


Employer's website

https://www.somersetft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Outpatient Management Assistant

Kelly Fearn

kelly.fearn@somersetft.nhs.uk

01823344963

Details

Date posted

14 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

184-RC5798947-A

Job locations

Musgrove Park Hospital

Taunton

TA1 5DA


Supporting documents

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