Switchboard Operator

Job summary

Switchboard Operators required, Part -time or Fulltime - we are looking for enthusiastic, great communicators to join a very busy and critical service at Musgrove Park Hospital Switchboard.

This role does include ALL shifts, 6-2's, 2-10's, Nights, weekends and bank holidays, Christmas and New year, which are different each week, (No set pattern) staff are provided with a 6 week rota in advance. Candidates will need to be able to cover all shifts, if you cannot cover all shifts, please do not apply.

Staff may be working 8 shifts in a row, this will include 7 nights in a row over a 6 week period. Switchboard is a critical 24/7 which does not close.

Main duties of the job

• Answering incoming and external calls, on average of 60,000 per month, being able to speak professionally to staff, colleagues, health professionals, patients and relatives.
• Dealing with time critical emergency calls for the trust, Cardiac arrest calls, Bomb Threat, Fire, Helicopter, Trauma, Stroke, Security, major incidents.
• Monitoring critical alarms for the trust and reporting them quickly.
• Programming and issuing bleeps for staff
• Producing ID badges
• Issuing keys for the trust
• Booking on call rooms accommodation and sending confirmations
• Completing complex rotas for on call staff

About us

As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.

You will be eligible for our Blue Light Card and a wide range of NHS exclusive shopping & leisure discounts.

We are proud of our skilled, diverse workforce and as an inclusive employer we welcome applications from all backgrounds.

Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty and stunning coastlines whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.

Somerset offers the countryside and the cosmopolitan - there is truly something for everyone!