Job summary
We have an exciting opportunity within the MSK business unit as Directorate support manager.
As a key member of the operational team, reporting to the deputy operations manager, the post holder will be responsible for managing limited and defined service areas within the Directorate for Trauma and Orthopaedics. Primarily working with and analysing data to produce reports which will support the planning, development, implementation of service improvement and effective use of resource to delivery national waiting times targets.
The role will be integral in monitoring the PTL and outpatient utilisation, reviewing QSIS and PALS concerns and managing the harm review process for the Directorate. Monitoring key local and National targets with an emphasis on service improvement.
Provide cross cover across the Directorate as required.
Main duties of the job
You will be responsible for managing the administrative and clerical teams to provide an effective support service to the clinical teams and ensure effective use of resource (theatre and clinic capacity).
You will be responsible for delivery of the PTL and ensuring effective use of theatre and clinic capacity in line with appropriate policies to ensure delivery of national performance standards and waiting times. This will require knowledge and understanding of national performance standards and theatre / clinic scheduling processes and RTT and GIRFT standards. As part of a dynamic operational team you will be integral to developing and implementing improvement programs and staff engagement initiatives.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 14th April 2026.
Interviews are due to be held on 24th April 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 14th April 2026.
Interviews are due to be held on 24th April 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Good level of education
- Evidence of Continuous Professional Development
Desirable
- Recognised management qualification
- Degree
- Relevant postgraduate Qualification in health service management
Experience
Essential
- Experience in data manipulation and analysis
- Success in working collaboratively across professions and services
- Demonstrable success in planning and managing waiting lists
- Budgetary management experience
- Experience of managing a team
Desirable
- Audit experience
- Public sector
Knowledge
Essential
- The NHS and modernisation agenda
- The importance of successful partnership working
- Principles of lifelong learning
- Professional education and training
- Workforce planning, recruitment and retention
- Patient and public involvement
- Knoweldge and application of national performance standards and RTT
Desirable
- Orthopaedic knowledge / Experience
- Surgical hub knowledge / Experience
Skills
Essential
- Analysis, interpretation & use of information
- Ability to motivate and empower others
- Excellent communications skills including: inter-personal skills liaison and negotiation skills writing and presentation skills
- Influencing clinicians and managers for service improvement
- Budget and resource management
- Risk management
- Computer literacy and proficient with Excel, Word and Powerpoint
- Ability to prioritise work, meet tight deadlines and work independently
- Positive and effective team worker
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Good level of education
- Evidence of Continuous Professional Development
Desirable
- Recognised management qualification
- Degree
- Relevant postgraduate Qualification in health service management
Experience
Essential
- Experience in data manipulation and analysis
- Success in working collaboratively across professions and services
- Demonstrable success in planning and managing waiting lists
- Budgetary management experience
- Experience of managing a team
Desirable
- Audit experience
- Public sector
Knowledge
Essential
- The NHS and modernisation agenda
- The importance of successful partnership working
- Principles of lifelong learning
- Professional education and training
- Workforce planning, recruitment and retention
- Patient and public involvement
- Knoweldge and application of national performance standards and RTT
Desirable
- Orthopaedic knowledge / Experience
- Surgical hub knowledge / Experience
Skills
Essential
- Analysis, interpretation & use of information
- Ability to motivate and empower others
- Excellent communications skills including: inter-personal skills liaison and negotiation skills writing and presentation skills
- Influencing clinicians and managers for service improvement
- Budget and resource management
- Risk management
- Computer literacy and proficient with Excel, Word and Powerpoint
- Ability to prioritise work, meet tight deadlines and work independently
- Positive and effective team worker
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).