Job summary
An exciting opportunity has arisen for a highly motivated individual to join the Cardiology and Oral and Maxillofacial Surgery (OMFS) services at Cambridge University Hospitals as a Band 4 Outsourcing Administrator.
Your primary focus will be on outsourcing pathways that support reduction of backlog and long waits for Cambridge University Hospitals' patients. The post holder will ensure timely identification and transfer of eligible cases to approved external providers, maintain visibility of progress, and provide clear communication to patients, clinicians, and partners so that outsourced care is delivered safely, kindly, and to an excellent standard.
Main duties of the job
The Outsourcing Administrator will operate and continuously maintain the outsourcing patient tracker ensuring data quality, completeness, and auditability. They will also produce weekly status reports and exception lists for Service/Operations leads.
It is expected that the post holder will run eligibility checks against agreed clinical criteria and target wait thresholds, flagging candidates for outsourcing and preparing case packs (referral letter, diagnostics, imaging, clinic notes).
You will be required to provide tracking and data from external providers (appointment dates, next steps, letters received); escalate breaches and risks promptly to the Deputy Operations Manager.
The ability to work independently, being able to organise and prioritise your own workload and communicate effectively to a varied audience is essential.
You will be part of a dedicated and friendly team working together to achieve the best possible outcomes for all our patients, keeping them at the centre of what we do.
For a full list of key duties and responsibilities, please view documents attached.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.This vacancy will close at midnight on the 14th April 2026.
Interviews are due to be held on the 22nd April 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.This vacancy will close at midnight on the 14th April 2026.
Interviews are due to be held on the 22nd April 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- GCSE Maths & English or equivalent.
- Customer Service/ Business Admin /ITQ or equivalent professional experience.
Desirable
- =Training on managing patient pathways.
Experience
Essential
- Experience of working within a clinical setting.
- Prioritising, planning and organising own and others tasks.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
Desirable
- Previous experience of working in NHS.
- Previous experience of working with medical records.
- Experience of working with EPIC hospital system.
Knowledge
Essential
- Confidentiality and data protection processes and procedures.
- Customer service.
- Good working knowledge of office procedures and all Microsoft office packages.
Desirable
- Knowledge of the Trust including awareness of priorities.
- Knowledge of RTT targets.
Skills
Essential
- Ability to manage/work as part of a team.
- Excellent communication skills including telephone, email, face to face.
- Ability to organise and manage own time and others to keep to schedule and deadlines.
- Ability to use own initiative and work autonomously.
- Excellent IT skills - ability to use Microsoft office applications including spreadsheet and email.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to work under pressure.
- Able to negotiate and develop good working relationships.
- To be flexible in response to Service needs.
Desirable
- Ability to think laterally and an innovative approach to problem solving.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- GCSE Maths & English or equivalent.
- Customer Service/ Business Admin /ITQ or equivalent professional experience.
Desirable
- =Training on managing patient pathways.
Experience
Essential
- Experience of working within a clinical setting.
- Prioritising, planning and organising own and others tasks.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
Desirable
- Previous experience of working in NHS.
- Previous experience of working with medical records.
- Experience of working with EPIC hospital system.
Knowledge
Essential
- Confidentiality and data protection processes and procedures.
- Customer service.
- Good working knowledge of office procedures and all Microsoft office packages.
Desirable
- Knowledge of the Trust including awareness of priorities.
- Knowledge of RTT targets.
Skills
Essential
- Ability to manage/work as part of a team.
- Excellent communication skills including telephone, email, face to face.
- Ability to organise and manage own time and others to keep to schedule and deadlines.
- Ability to use own initiative and work autonomously.
- Excellent IT skills - ability to use Microsoft office applications including spreadsheet and email.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to work under pressure.
- Able to negotiate and develop good working relationships.
- To be flexible in response to Service needs.
Desirable
- Ability to think laterally and an innovative approach to problem solving.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).