Job summary
The post holder will support the delivery of a high-quality bookings service within Temporary Staffing at Cambridge University Hospitals NHS Foundation Trust.
As the first point of contact for Bank workers, the post holder will provide proactive advice and support, including assisting with interview arrangements where required, and supporting the Operational Lead in service delivery, ensuring that high standards of customer service, confidentiality and professionalism are maintained at all times.
In Cambridge University Hospitals (CUH), we pride ourselves on delivering outstanding care -- and this starts with recruiting excellent people. In this role, you will help shape our recruitment service and ensure a seamless, high-quality experience for candidates and hiring managers across the Trust.
Main duties of the job
You will be responsible for coordinating and prioritising the day-to-day workload of the Bookings team, working closely with colleagues across the Trust to understand and meet service requirements through the delivery of an efficient, high-quality service.
This is a fast-paced operational role where no two days are the same. We are therefore seeking a motivated individual with excellent communication and administrative skills, who is confident managing competing priorities and thrives in a busy, multi-tasking environment.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipatedstart date of employment
This vacancy will close at midnight on 17th March 2026
Interviews are due to be held on 27th Mar 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipatedstart date of employment
This vacancy will close at midnight on 17th March 2026
Interviews are due to be held on 27th Mar 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Experience
Essential
- Experience working in a fast-paced environment with the ability to prioritise, plan and organise tasks effectively
- Proven background in administrative roles
- Confident in managing challenging situation and resolving professionally
Desirable
- Experience of working in NHS staffing or operational environments
Knowledge
Essential
- Proficiency in Microsoft Office applications including Word, Excel and Outlook
- Demonstrates a clear understanding of confidentiality requirements and data protection legislation
- Possesses a thorough knowledge of standard office procedures and practice
- Understands the principles of delivering high-quality customer service
Desirable
- Familiarity with Optima/BankStaff systems and understanding of the NHS staffing priorities
- Knowledge of the Trust including awareness of wider priorities
- Awareness of NHS targets
Skills
Essential
- Strong communication and interpersonal skills, with a focus on customer service
- Ability to work independently and manage workload with minimal supervision
- High level of accuracy and attention to detail in data entry and documentation
- Strong leadership skills
- Ability to adapt to change and work under pressure
Desirable
- Experience in training or mentoring colleagues
Additional Requirements
Essential
- Ability to understand and behave at all times towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Experience
Essential
- Experience working in a fast-paced environment with the ability to prioritise, plan and organise tasks effectively
- Proven background in administrative roles
- Confident in managing challenging situation and resolving professionally
Desirable
- Experience of working in NHS staffing or operational environments
Knowledge
Essential
- Proficiency in Microsoft Office applications including Word, Excel and Outlook
- Demonstrates a clear understanding of confidentiality requirements and data protection legislation
- Possesses a thorough knowledge of standard office procedures and practice
- Understands the principles of delivering high-quality customer service
Desirable
- Familiarity with Optima/BankStaff systems and understanding of the NHS staffing priorities
- Knowledge of the Trust including awareness of wider priorities
- Awareness of NHS targets
Skills
Essential
- Strong communication and interpersonal skills, with a focus on customer service
- Ability to work independently and manage workload with minimal supervision
- High level of accuracy and attention to detail in data entry and documentation
- Strong leadership skills
- Ability to adapt to change and work under pressure
Desirable
- Experience in training or mentoring colleagues
Additional Requirements
Essential
- Ability to understand and behave at all times towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).