Job summary
We are looking for an organised, enthusiastic, and patient-focused Administrator to join our busy Clinic. This is an excellent opportunity for someone who thrives in a fast-paced clinical environment and can confidently support a range of specialist services.
As a Band 3 Administrator, you will play a key role in supporting the smooth running of our paediatric and adult clinics and providing a welcoming, efficient service to patients and staff. You will work closely with clinicians, nurses, and other administrative colleagues to ensure excellent patient care and seamless clinic coordination.
This role requires working Monday, Tuesday and Friday's 8am-4pm.
Main duties of the job
Answering telephone inquiries and providing information to patients, parents, and clinical teams.
Welcoming patients to the clinic and ensuring a friendly, supportive environment.
Checking in patients for a range of specialist pediatric and Adult clinics.Managing room booking to support clinical activities.
Checking in and welcoming patients attending daily Glucose Tolerance Tests (GTT).
Booking pediatric GP patients for blood tests.
Booking pediatric patients via the REF420 pathway, ensuring clinical requests are accurately actioned.
Booking and organising Venesection appointments, liaising with clinical teams as required.
Coordinating with MRI, CT, and Nuclear Medicine teams to arrange pediatric cannulation appointments prior to imaging procedures.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employmentThis vacancy will close at midnight on the 22nd March 2026.
Interviews are due to be held on the 30th March 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employmentThis vacancy will close at midnight on the 22nd March 2026.
Interviews are due to be held on the 30th March 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to at least GCSE level or equivalent.
Desirable
Experience
Essential
- Office Administration.
- Microsoft Packages.
- Word Processing.
- EPIC.
Desirable
- Experience of Recruitment and Personnel work in a similar role.
Knowledge
Essential
- Able to work within clear boundaries.
- Understanding and application of confidentiality.
- Computer Literate.
- Ensure all diaries are kept up to date.
Desirable
- Knowledge of Recruitment and Personnel procedures.
- Understand the Physician's Assistant /Phlebotomy services in context of team and organization.
- Understanding of the Venesection clinic.
- Understanding of the Paediatric Clinic.
- Understanding of the needs of the Pathology.
- Clinical Services Training school.
Skills
Essential
- Good keyboard skills.
- Excellent Communication Skills.
- Ability to manage, Organise and prioritise.
- Ability to work under pressure in a busy environment.
- Good interpersonal skills - ability to liaise effectively with a wide range of people.
- Ability to deal effectively with difficult situations in a calm and professional manner.
- Ability to work accurately and within deadlines.
- Ability to work well with the Management team.
- Customer focus.
Desirable
- Experience of NHS Structures and Procedure.
- Ability to Problem Solve.
Additional Requirements
Essential
- Attention to Detail.
- Excellent Front of House Skills.
- Able to organize the bookings of the Venesection and Paediatric GP clinic.
- Ability to Liaise and communicate with patients and parents and guardians of Paediatric patients.
- Answer queries for the Training school arrange bookings and ensure all documentation is completed.
- Deal with income and invoices from the training school.
Desirable
- Knowledge / understanding of Employment Law.
- Knowledge of Oracle.
Person Specification
Qualifications
Essential
- Educated to at least GCSE level or equivalent.
Desirable
Experience
Essential
- Office Administration.
- Microsoft Packages.
- Word Processing.
- EPIC.
Desirable
- Experience of Recruitment and Personnel work in a similar role.
Knowledge
Essential
- Able to work within clear boundaries.
- Understanding and application of confidentiality.
- Computer Literate.
- Ensure all diaries are kept up to date.
Desirable
- Knowledge of Recruitment and Personnel procedures.
- Understand the Physician's Assistant /Phlebotomy services in context of team and organization.
- Understanding of the Venesection clinic.
- Understanding of the Paediatric Clinic.
- Understanding of the needs of the Pathology.
- Clinical Services Training school.
Skills
Essential
- Good keyboard skills.
- Excellent Communication Skills.
- Ability to manage, Organise and prioritise.
- Ability to work under pressure in a busy environment.
- Good interpersonal skills - ability to liaise effectively with a wide range of people.
- Ability to deal effectively with difficult situations in a calm and professional manner.
- Ability to work accurately and within deadlines.
- Ability to work well with the Management team.
- Customer focus.
Desirable
- Experience of NHS Structures and Procedure.
- Ability to Problem Solve.
Additional Requirements
Essential
- Attention to Detail.
- Excellent Front of House Skills.
- Able to organize the bookings of the Venesection and Paediatric GP clinic.
- Ability to Liaise and communicate with patients and parents and guardians of Paediatric patients.
- Answer queries for the Training school arrange bookings and ensure all documentation is completed.
- Deal with income and invoices from the training school.
Desirable
- Knowledge / understanding of Employment Law.
- Knowledge of Oracle.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).