Job summary
An exciting opportunity has arisen for a highly motivated individual to join the Emergency Department at Cambridge University Hospitals as a Patient Flow Navigator.
You will have excellent communication and co-ordinating skills, be able to use initiative and have the ability to work under pressure while working with Clinical and Operational teams to ensure that patients are actively managed through Emergency patient pathways.
To work closely with clinicians, nurses, and all members of the Multi-Disciplinary Team (MDT) across all specialties to ensure that patients are actively managed through Emergency patient pathways, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
Main duties of the job
As an integral member of the Emergency Department team the post holder will work with other members of the Emergency Department operational and clinical teams as well as liaising with the Site Team and Specialty Teams to:
- Coordinate patient flow by working alongside the ED Senior Nurse in Charge (219) and Emergency and Surgical Assessment Units (EAU/SAU) Nurse in Charge shift manager to utilise bed and chair capacity
- To highlight long waits and delays through the escalation process and support mitigation actions
- To collect, record and communicate accurate, timely and complete information to support operational and clinical needs and to prepare for 3 hourly hub meetings.
- Maximise patient flow to deliver 4 hour access standards and relevant clinical emergency medicine standards e.g. 15 minute ambulance offload, time to be seen by clinician.
- Support the operational team in maintaining a Trust wide bed state by ensuring the Trust's electronic patient system (EPIC) is up to date.
- Facilitate the patient transfer to the wards by ensuring senior clinical decisions are made and notes are up to date on EPIC.
- To manage the track board and escalate any deviation from (IPS)
- To book hospital transport for patients who meet the clinical criteria
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 17th March 2026
Interviews are due to be held on 24th March 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 17th March 2026
Interviews are due to be held on 24th March 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- GCSE or equivalent grades A-C in Maths and English (or equivalent)
- Computer skills (e.g. ability to use excel, word, email etc)
Desirable
- Customer care course (or equivalent experience)
Experience
Essential
- Experience of working in a pressured environment
- Experience of using own initiative to resolve problems within boundaries of role
- Prioritising, planning and organising own workload
- Experience of dealing with difficult situations and confrontations
- Data entry and documentation experience
- Experience of using IT packages
Desirable
- Previous experience of working in the NHS
- Experience/Knowledge of discharge planning
Knowledge
Essential
- Awareness of NHS targets and Trust priorities
- Confidentiality and data protection processes and procedures
Desirable
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
Skills
Essential
- Excellent communication and interpersonal skills and an ability to communicate with a variety of people both within and external to the organisation
- Excellent organisational skills with an ability to manage a number of strands of work at the same time
- Ability to work under pressure and meet deadlines, ensuring attention to detail is maintained
- Able to prioritise workload effectively and accommodate the needs of the service
- Ability to use initiative and work autonomously
- Proven record in ability to be proactive, work as part of a multi- disciplinary team and establish good rapport with individuals at all levels
- Competent with standard IT software prgrammes e.g. Microsoft word, excel etc.
Desirable
- Ability to use patient information systems e.g EPIC
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- GCSE or equivalent grades A-C in Maths and English (or equivalent)
- Computer skills (e.g. ability to use excel, word, email etc)
Desirable
- Customer care course (or equivalent experience)
Experience
Essential
- Experience of working in a pressured environment
- Experience of using own initiative to resolve problems within boundaries of role
- Prioritising, planning and organising own workload
- Experience of dealing with difficult situations and confrontations
- Data entry and documentation experience
- Experience of using IT packages
Desirable
- Previous experience of working in the NHS
- Experience/Knowledge of discharge planning
Knowledge
Essential
- Awareness of NHS targets and Trust priorities
- Confidentiality and data protection processes and procedures
Desirable
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
Skills
Essential
- Excellent communication and interpersonal skills and an ability to communicate with a variety of people both within and external to the organisation
- Excellent organisational skills with an ability to manage a number of strands of work at the same time
- Ability to work under pressure and meet deadlines, ensuring attention to detail is maintained
- Able to prioritise workload effectively and accommodate the needs of the service
- Ability to use initiative and work autonomously
- Proven record in ability to be proactive, work as part of a multi- disciplinary team and establish good rapport with individuals at all levels
- Competent with standard IT software prgrammes e.g. Microsoft word, excel etc.
Desirable
- Ability to use patient information systems e.g EPIC
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).