Job summary
An exciting opportunity has arisen for a well organised and enthusiastic individual to join the administration team within our Emergency Assessment Unit - EAU3. This post will enable the smooth running of the service and be the link between staff and patients.
You must be able to work both independently and within a team; you will provide an efficient and effective administration service for the ward. You will need excellent communication skills and the ability to prioritise your workload and work well under pressure.
You must be willing to learn, and work proactively on your own initiative. You should have excellent verbal, written, IT and customer care skills with a good understanding and practical experience of Microsoft applications. You must be able to uphold our Values of Together, Safe, Kind, and Excellent at all times.
Main duties of the job
- Meet and receive patients, visitors and other members of staff to the ward in a polite, courteous and professional manner.
- Answer the telephone and relay accurate messages as appropriate.
- Maintain effective communications between patients, their relatives and the team within the department.
- Liaise with all members of the multi professional team to ensure effective communications are maintained within the department and with other areas in the Trust.
- Report complaints or concerns to the nurse in charge.
- Assist in the orientation of new staff to the ward within the ward clerk remit.
- Has a responsibility to ensure that the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times.
- Receive and respond to straightforward emails
- Update the patients in the admissions & discharge book, and on the EPIC system
- Liaise with colleagues on issues outside your control
- Book appointments, transport, and transfers
- Deal with requests in a timely manner
- Photocopy and filing
- Retrieve case notes
- Maintain stock levels and place orders
- Collect, open and distribute mail
- Input information on Trust systems (i.e. EPIC)
- Ability to back up computer and printer checks
- Any other administrative duties as required
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 5th March 2026
Interviews are due to be held on 16th March 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 5th March 2026
Interviews are due to be held on 16th March 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Numerate and literate
- Educated to GCSE level or equivalent
Desirable
- Educated to GCSE level A-C or equivalent
Experience
Essential
- Planning and organising straightforward tasks
- Working within agreed guidelines to set timescales
- Experience of using IT packages
- Previous relevant experience
Desirable
- Experience of working in an office environment or reception
- Experience of customer service or dealing with the public
- Previous experience of working in the NHS
- Previous experience of working with medical records
- Experience of call handling
Knowledge
Essential
- Understanding of confidentiality
- Understanding of customer service
Desirable
- Understanding of filing/library systems
- Basic knowledge of the Trust
Skills
Essential
- Ability to work as part of a team
- Good communication skills including telephone, email, face to face
- Ability to follow processes and procedures
- Ability to manage time working to schedule and timescales
- Basic IT skills - ability to use Microsoft Office Outlook
- Good organisational skills
- Willing to take on/learn new skills
- Ability to show attention to detail
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Numerate and literate
- Educated to GCSE level or equivalent
Desirable
- Educated to GCSE level A-C or equivalent
Experience
Essential
- Planning and organising straightforward tasks
- Working within agreed guidelines to set timescales
- Experience of using IT packages
- Previous relevant experience
Desirable
- Experience of working in an office environment or reception
- Experience of customer service or dealing with the public
- Previous experience of working in the NHS
- Previous experience of working with medical records
- Experience of call handling
Knowledge
Essential
- Understanding of confidentiality
- Understanding of customer service
Desirable
- Understanding of filing/library systems
- Basic knowledge of the Trust
Skills
Essential
- Ability to work as part of a team
- Good communication skills including telephone, email, face to face
- Ability to follow processes and procedures
- Ability to manage time working to schedule and timescales
- Basic IT skills - ability to use Microsoft Office Outlook
- Good organisational skills
- Willing to take on/learn new skills
- Ability to show attention to detail
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).