Job summary
An exciting opportunity has arisen for a full time Facilities Services Assistant post. This role is to provide a professional and courteous administrative and secretarial support to the management team within the Facilities Services team.
You will play a key role in the coordination and administration of the in- house services within the department.
Deputise for Office Manager, covering planned absence or when required to ensure service resilience and performance delivery is maintained.
Manage the Trust courtesy buses, staff and processes.
Act on own initiative to resolve problems and take appropriate action. Good organisational skills are essential to manage own workload whilst prioritising office duties within an extremely busy environment.
Use a wide range of effective communication skills modifying and adapting to a range of situations - including the use of persuasion and tact.
Main duties of the job
Providing support to the management of the Trusts courtesy buses, looking at routes, timetables and resources to ensure the smooth operation of this vital service for patients.
Responsible for developing effective and efficient practices, being able to proactively delegate tasks, be accountable and responsible for meeting strict deadlines.
Responsible for maintaining, monitoring, and inputting orders and invoices onto the Trust's financial data base, (Oracle) ensuring accuracy, tracking & filing of invoices, creating purchase orders and recharge invoices , following up on any queries ,maintaining accurate records for the contracted services.
Responsible for the provision of specialist contract administration to support the specialist areas. This may take the form of updating and working with the Procurement Department on contract wording; manage the logistical process of tendering services.
Responsible for the auditing of performance data, in relation to identified key performance indicators.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on the 19th January 2026.
Interviews are due to be held on the 28th January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on the 19th January 2026.
Interviews are due to be held on the 28th January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Customer Service/ Business Admin /ITQ or equivalent professional experience.
- Specific technical/professional qualification (if applicable).
Desirable
- Secretary qualification or equivalent.
- Graduate degree in Facilities Management or equivalent.
- Team leader/management qualification.
Experience
Essential
- Experience in providing operational solutions to enhance service delivery.
- Experience of working within the NHS and a good understanding of its processes.
- Experience of managing staff/a busy clerical/office environment or reception service or project.
- Prioritising, planning and organising own and others tasks.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
Desirable
- Previous experience of working in NHS.
- Proven background in operational experience with an emphasis of success within performance delivery.
Knowledge
Essential
- Understanding of Transport & Travel services.
- Confidentiality and data protection processes and procedures.
- Customer service.
- Good working knowledge of office procedures and all Microsoft office packages.
- Awareness of anti-discriminatory issues.
Desirable
- Knowledge of the Trust including awareness of priorities.
- Knowledge of Trust information systems.
- Awareness of NHS targets and Trust priorities.
Skills
Essential
- Ability to maintain and develop positive working relationships, with experience of issue and conflict resolution.
- Excellent interpersonal & communication skills.
- Ability to manage/work as part of a team.
- Ability to analyse and present complex data.
- Excellent IT skills - ability to use Microsoft office applications including spread sheets and email.
- Ability to show attention to detail and accuracy.
- Ability to store and safeguard confidential documents.
- Ability to organise and manage own time and others to keep to schedule and deadlines.
Desirable
- Ability to work with budgets.
- Ability to requisition general stock.
- Ability to manage projects and to use own initiative and work autonomously.
- Ability to take minutes to a high standard.
- Ability to adapt to change and work under pressure.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Customer Service/ Business Admin /ITQ or equivalent professional experience.
- Specific technical/professional qualification (if applicable).
Desirable
- Secretary qualification or equivalent.
- Graduate degree in Facilities Management or equivalent.
- Team leader/management qualification.
Experience
Essential
- Experience in providing operational solutions to enhance service delivery.
- Experience of working within the NHS and a good understanding of its processes.
- Experience of managing staff/a busy clerical/office environment or reception service or project.
- Prioritising, planning and organising own and others tasks.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
Desirable
- Previous experience of working in NHS.
- Proven background in operational experience with an emphasis of success within performance delivery.
Knowledge
Essential
- Understanding of Transport & Travel services.
- Confidentiality and data protection processes and procedures.
- Customer service.
- Good working knowledge of office procedures and all Microsoft office packages.
- Awareness of anti-discriminatory issues.
Desirable
- Knowledge of the Trust including awareness of priorities.
- Knowledge of Trust information systems.
- Awareness of NHS targets and Trust priorities.
Skills
Essential
- Ability to maintain and develop positive working relationships, with experience of issue and conflict resolution.
- Excellent interpersonal & communication skills.
- Ability to manage/work as part of a team.
- Ability to analyse and present complex data.
- Excellent IT skills - ability to use Microsoft office applications including spread sheets and email.
- Ability to show attention to detail and accuracy.
- Ability to store and safeguard confidential documents.
- Ability to organise and manage own time and others to keep to schedule and deadlines.
Desirable
- Ability to work with budgets.
- Ability to requisition general stock.
- Ability to manage projects and to use own initiative and work autonomously.
- Ability to take minutes to a high standard.
- Ability to adapt to change and work under pressure.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)