Job summary
Cambridge University Hospitals is the first UK hospital to implement the Epic electronic patient record (EPR) system. An opportunity has arisen for an Application Analyst to join the MyChart patient portal team.
This is an exciting and challenging role, at the heart of the transformation of clinical and patient services providing high-quality care supported by a world class electronic patient record system.
We welcome applications from individuals who have strong technical and analytical capabilities, enjoy problem solving, and understand the nature of modular work in large and complex organisations.
You will be provided with training to achieve accreditation in the required Epic modules.
As part of the interview process, we require you to sit a basic assessment testing your literacy, logic and numerical skills.
Main duties of the job
As an eHospital Application Analyst, you will be qualified in at least one Epic application (training provided) and will work within the eHospital MyChart team.
You will communicate regularly with patients, clinicians and service managers, listening to and analysing their needs.
You will modify the Epic system using configuration tools to tailor the system to ensure the patient portal works effectively for our patients and staff.
You will help to test the system thoroughly to ensure that it is safe, usable, secure and robust.
You will provide support to end-users through regular meetings and the IT Service Desk.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
The advert will close at midnight on 18 January 2026.
Interviews are due to be held on 28 January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
The advert will close at midnight on 18 January 2026.
Interviews are due to be held on 28 January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- General education to degree level, equivalent professional qualification or equivalent relevant experience
Desirable
- A degree, preferably in IT, Health Informatics, or a related field
- PRINCE / MSP or other project management qualification
- Epic certified in at least one application
Experience
Essential
- Experience of collaborating with clinical staff, medical consultants, and other senior managers
- Previous experience working within a technology role in a healthcare setting, particularly in system configuration and digital transformation
- Experience of delivering projects to tight deadlines
- Experience of delivery of benefits from the implementation of technology / services
Desirable
- Experience of managing clinical and/or operational services within the NHS
- Experience of working with the Epic EPR system
Knowledge
Essential
- Understanding of clinical, administrative and/or operational workflows and processes in a hospital setting
Desirable
- Understanding of NHS operational and/or clinical management
- Understanding of Information Governance
Skills
Essential
- Advanced configuration skills for EPR systems
- Analytical skills to assess and optimise clinical workflows
- Strong communication skills for working with both technical and non-technical stakeholders
- Work independently and as part of a team, using initiative
- Manage multiple tasks and conflicting deadlines, staying calm under pressure
- Effective communication skills with the ability to negotiate and persuade senior staff
- Ability to focus for lengthy periods while managing interruptions
- Ability to cope with a high-pressure role in an often-stressful environment
- Communicate and present knowledge clearly and concisely to various audiences
- Analyse and translate complex workflows for optimisation
Desirable
- Application support skills
- Proficiency in project management tools and methodologies including process improvement
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Person Specification
Qualifications
Essential
- General education to degree level, equivalent professional qualification or equivalent relevant experience
Desirable
- A degree, preferably in IT, Health Informatics, or a related field
- PRINCE / MSP or other project management qualification
- Epic certified in at least one application
Experience
Essential
- Experience of collaborating with clinical staff, medical consultants, and other senior managers
- Previous experience working within a technology role in a healthcare setting, particularly in system configuration and digital transformation
- Experience of delivering projects to tight deadlines
- Experience of delivery of benefits from the implementation of technology / services
Desirable
- Experience of managing clinical and/or operational services within the NHS
- Experience of working with the Epic EPR system
Knowledge
Essential
- Understanding of clinical, administrative and/or operational workflows and processes in a hospital setting
Desirable
- Understanding of NHS operational and/or clinical management
- Understanding of Information Governance
Skills
Essential
- Advanced configuration skills for EPR systems
- Analytical skills to assess and optimise clinical workflows
- Strong communication skills for working with both technical and non-technical stakeholders
- Work independently and as part of a team, using initiative
- Manage multiple tasks and conflicting deadlines, staying calm under pressure
- Effective communication skills with the ability to negotiate and persuade senior staff
- Ability to focus for lengthy periods while managing interruptions
- Ability to cope with a high-pressure role in an often-stressful environment
- Communicate and present knowledge clearly and concisely to various audiences
- Analyse and translate complex workflows for optimisation
Desirable
- Application support skills
- Proficiency in project management tools and methodologies including process improvement
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)