Job summary
We have an exciting opportunity to join Division D as an Operational Manager. The role will cover ENT, Plastics and Vascular services, although please note that we regularly review the portfolios of our operational managers across the division and therefore this portfolio may be subject to change over time.
Division D is responsible for Neurosciences, EPOV (Ear, Nose and Throat, Head and Neck, Plastics, Oral / Maxillofacial, Vascular Surgery) and CDG-MODEL (Cardiology, Dermatology, Medical Genetics, Metabolic Medicine, Obesity, Diabetes / Endocrinology and Lipids).
We deliver around half of the Outpatient activity and a third of the Surgical activity across the hospital and run 13 Wards. Many of our services have regional footprints and we work closely with networks, the Cancer Alliance, NHSE and ICBs to deliver high-quality care to patients across the East of England and further afield.
Main duties of the job
Enable the delivery of outstanding services in accordance with agreed objectives, targets (including RTT and Cancer targets), quality standards, controls and resource constraints.
Operationally manage all non-medical and medical staff, space and equipment allocated to the department to ensure an efficient delivered service.
Line-manage operational and administrative staff in ENT, Plastics and Vascular services. Be a senior leader within Division D and form part of our Senior Management Team. Provide daily support and leadership for staff across the directorate, ensuring patients and staff are safe, cared for and listened to.
Follow the Trust's policies and procedures and establish and develop departmental policies and procedures to ensure safe and efficient delivery of ENT, Plastics and Vascular services.
Ensure that operational and administrative staff treat all patients with dignity and respect.
Use Information held in the Trust offices pertinent to the efficient performance of your services and where appropriate present cases for your services to increase their resources.
Responsible for the formulation of departmental strategies for the training, supervision and development of all non-medical staff within the department and users of the service as appropriate.
Develop and maintain contingency plans for the department.
Management of compliance with respect to CQC regulations.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position.
The advert will close at midnight on 14 January 2026.
Interviews are due to be held on 28 January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position.
The advert will close at midnight on 14 January 2026.
Interviews are due to be held on 28 January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- BSc or equivalent in relevant subject
- MSc or equivalent post graduate level experience
- Post graduate management qualification or equivalent experience
- Evidence of CPD
Desirable
- Registered Healthcare Professional
- Health and Care Professions Council (HCPC) registration or equivalent
- Update courses
Experience
Essential
- Management of large multi-disciplinary team
- Management of a clinical department
- Involvement with teaching and training of staff
- Change management
- Project management
- Evidence of service improvement
- Budget management / Financial management
- Problem solving / trouble shooting techniques
Desirable
- Involvement in research and development programmes
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Person Specification
Qualifications
Essential
- BSc or equivalent in relevant subject
- MSc or equivalent post graduate level experience
- Post graduate management qualification or equivalent experience
- Evidence of CPD
Desirable
- Registered Healthcare Professional
- Health and Care Professions Council (HCPC) registration or equivalent
- Update courses
Experience
Essential
- Management of large multi-disciplinary team
- Management of a clinical department
- Involvement with teaching and training of staff
- Change management
- Project management
- Evidence of service improvement
- Budget management / Financial management
- Problem solving / trouble shooting techniques
Desirable
- Involvement in research and development programmes
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).