Job summary
IT Technical Services Specialist with proven experience in Intune, O365, Microsoft Azure administration, and applications lifecycle management is required by Cambridge University Hospitals NHS Foundation Trust (CUH).
In this hands-on role, you should bring a wealth of experience in managing and supporting applications, M365 projects, with a thorough knowledge of the Microsoft 365 suite, including SharePoint, Teams, OneDrive, Azure, and the Power Platform, as well as Azure Virtual Desktop.
An understanding of the security and compliance features within the Microsoft ecosystem is particularly valued.
Main duties of the job
Provide technical support, incident management and problem management across the M365 environment, including user management, storage configuration, reporting and first fix.
Working with internal teams and other parties, including vendors, to build new or enhance existing solutions.
Maintain knowledge of various M365 IT architecture, standards, and practices.
Perform various daily checks and tasks across internal environments and perform any required actions.
Supporting the Trust's Clinicians and support staff in the use of its information systems by handling the effective technical configuration, implementation and testing of applications and systems.
To be a technical resource in the delivery of relevant project works as and when needed, providing technical support and assistance for IT project managers, vendors, and end users during the project implementation.
Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met.
Manage support ticket queues to a high standard following ITSM principles.Resolving application questions, bugs, and other issues.
Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata and term store, and custom web parts.
Preparing and testing technical knowledgebase articles as well as systems documentation.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
The advert will close at midnight on 5 January 2026.
Interviews are due to be held on 13 January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
The advert will close at midnight on 5 January 2026.
Interviews are due to be held on 13 January 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Degree or equivalent IM&T qualification or equivalent experience
- ITIL or equivalent Foundation level
Desirable
- Microsoft Certified Engineer
- PRINCE2 accredited
- Full ITIL accreditation
Experience
Essential
- Working within the ITIL framework
- Supporting large programmes of work with particular focus on application upgrades or implementations, including handover to support
- Supporting systems within a complex IT Infrastructure environment including Networks, servers, applications and data
- Configuration Management including device management (printers - scanners - mobile devices, etc.)
Desirable
- NHS Clinical systems development / support experience
- Experience of Electronic Patient Record System
Knowledge
Essential
- Understanding and have been involved in the Applications Packaging process
- Knowledge of ITIL and Prince2 framework
- Configuration Management including device management (printers - scanners - mobile devices, etc.)
- Cloud hosting
Desirable
- Administration of Sharepoint site(s)
- Knowledge / awareness of application development process
Skills
Essential
- Excellent customer and interpersonal skills
- Self-motivated and able to motivate others
- Able to solve complex technical problems
- Well organised with excellent documentation skills
- Ability to work independently and as part of a team
- Ability to create reports (e.g. Performance - exception - technical)
Desirable
- Project management skills
- Database management skills
- Microsoft server administration
- Anti-virus
- Active Directory admin
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Person Specification
Qualifications
Essential
- Degree or equivalent IM&T qualification or equivalent experience
- ITIL or equivalent Foundation level
Desirable
- Microsoft Certified Engineer
- PRINCE2 accredited
- Full ITIL accreditation
Experience
Essential
- Working within the ITIL framework
- Supporting large programmes of work with particular focus on application upgrades or implementations, including handover to support
- Supporting systems within a complex IT Infrastructure environment including Networks, servers, applications and data
- Configuration Management including device management (printers - scanners - mobile devices, etc.)
Desirable
- NHS Clinical systems development / support experience
- Experience of Electronic Patient Record System
Knowledge
Essential
- Understanding and have been involved in the Applications Packaging process
- Knowledge of ITIL and Prince2 framework
- Configuration Management including device management (printers - scanners - mobile devices, etc.)
- Cloud hosting
Desirable
- Administration of Sharepoint site(s)
- Knowledge / awareness of application development process
Skills
Essential
- Excellent customer and interpersonal skills
- Self-motivated and able to motivate others
- Able to solve complex technical problems
- Well organised with excellent documentation skills
- Ability to work independently and as part of a team
- Ability to create reports (e.g. Performance - exception - technical)
Desirable
- Project management skills
- Database management skills
- Microsoft server administration
- Anti-virus
- Active Directory admin
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)