Job summary
We are looking for a well-organised and enthusiastic individual to join our Ophthalmology Surgery booking team.
You must have the ability to work well under pressure, prioritise your workload effectively and have excellent communication skills. You must be able to work both independently and within the team; liaise with staff at all levels in a confident manner and be willing to learn. This is a busy role that would require an individual who can adapt to fulfilling a range of tasks and duties.
Knowledge of 18 week RTT rule is desirable but full training on all aspects of the role will be given.
You must be able to uphold the Trust values of Safe, Kind and Excellent at all times.
Main duties of the job
Actively monitor the waiting list for Ophthalmology, booking patients for both local and general anaesthetists' procedures in line with waiting times and priority scores.
Booking pre and post assessments and all other necessary appointments relevant to patient's surgery.
Communicating with patients, staff and all relevant stakeholders of all levels face-to-face and by phone and email.
Close attention to detail updating patients, notes, records and tracking RTT pathways.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.Plus any additional requirements, i.e.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on the 11th November 2025.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.Plus any additional requirements, i.e.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on the 11th November 2025.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- GCSE Maths & English or equivalent
- Customer Service/ Business Admin /ITQ or equivalent professional experience
Desirable
- Training on managing patient pathways
Experience
Essential
- Experience of working within a clinical setting
- Prioritising, planning and organising own and others tasks
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records
- Experience of working with EPIC hospital system
- Experience of running reception areas for outpatient clinics
Knowledge
Essential
- Confidentiality and data protection processes and procedures
- Customer service
- Good working knowledge of office procedures and all Microsoft office packages
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems EPIC, Envoy and MyChart
- Knowledge of RTT targets and elective access policy
Skills
Essential
- Ability to manage/work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time and others to keep to a schedule and deadlines
- Ability to use own initiative and work autonomously
- Excellent IT skills - ability to use Microsoft office applications including spreadsheet and email
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to work under pressure and with short notice demands
- Able to negotiate and develop good working relationships
- To be flexible in response to Service needs
Desirable
- Ability to think laterally and an innovative approach to problem solving
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - safe, kind, excellent.
Person Specification
Qualifications
Essential
- GCSE Maths & English or equivalent
- Customer Service/ Business Admin /ITQ or equivalent professional experience
Desirable
- Training on managing patient pathways
Experience
Essential
- Experience of working within a clinical setting
- Prioritising, planning and organising own and others tasks
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records
- Experience of working with EPIC hospital system
- Experience of running reception areas for outpatient clinics
Knowledge
Essential
- Confidentiality and data protection processes and procedures
- Customer service
- Good working knowledge of office procedures and all Microsoft office packages
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems EPIC, Envoy and MyChart
- Knowledge of RTT targets and elective access policy
Skills
Essential
- Ability to manage/work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time and others to keep to a schedule and deadlines
- Ability to use own initiative and work autonomously
- Excellent IT skills - ability to use Microsoft office applications including spreadsheet and email
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to work under pressure and with short notice demands
- Able to negotiate and develop good working relationships
- To be flexible in response to Service needs
Desirable
- Ability to think laterally and an innovative approach to problem solving
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).