Receptionist - Paediatric Outpatients (Clinic 6)

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.

The advert will close at midnight on 9 November 2025.

Interviews are due to be held in the week commencing 17 November 2025.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

• Numerate and literate
• Educated to GCSE level or equivalent

Desirable

• Educated to GCSE level A-C or equivalent

Experience

Essential

• Planning and organising straightforward tasks
• Working within agreed guidelines to set timescales
• Experience of using IT packages Previous relevant experience

Desirable

• Experience of working in an office environment or reception
• Experience of customer service or dealing with the public
• Previous experience of working in the NHS
• Previous experience of working with medical records
• Experience of call handling

Knowledge

Essential

• Understanding of confidentiality Understanding of customer service

Desirable

• Understanding of filing/library systems Basic knowledge of the Trust

Skills

Essential

• Ability to work as part of a team
• Good communication skills including telephone, email, face to face
• Ability to follow processes and procedures
• Ability to manage time working to schedule and timescales
• Basic IT skills - ability to use Microsoft Office Outlook
• Good organisational skills
• Willing to take on/learn new skills
• Ability to show attention to detail
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents

Desirable

• Ability to touch type

Additional Requirements

Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Addenbrookes Hospital-Division E

Hills Road

Cambridge

CB2 0QQ

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)