Outpatient Appointment Centre Booking Coordinator

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 9th November 2025

Interviews are due to be held on 18th November 2025

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience

Desirable

• Typing qualification or equivalent
• Medical Secretary qualification or equivalent

Experience

Essential

• Experience of working in a busy clerical/office environment or reception role
• Prioritising, planning and organising own tasks
• Ability to understand various NHS guidelines, work within them and recognise when these guidelines have been breached
• Experience of customer service or dealing with the public
• Experience of dealing with difficult situations and confrontations
• Data entry experience
• Experience of IT packages - Microsoft office

Desirable

• Previous experience of working in NHS
• Previous experience of working with medical records
• Experience of call handling

Knowledge

Essential

• Understanding of confidentiality and data protection
• Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues
• Knowledge of bespoke and general IT systems and using multiple softwares

Desirable

• Knowledge of the Trust including awareness of priorities
• Knowledge of Trust information systems
• Knowledge of Medical Terminology
• Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems

Skills

Essential

• Ability to work as part of a team
• Good communication skills including telephone, email, face to face
• Ability to learn and adapt to complex processes and procedures

Desirable

• Ability to touch type

Additional Requirements

Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of kind, safe and excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Addenbrookes Hospital-Division B

Hills Road

Cambridge

CB2 0QQ

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)