Job summary
Make a Real Difference in Delivering Safe and Effective Pharmacy Services
We're looking for an enthusiastic Assistant Technical Officer to join our team as a Reception Co-ordinator in our busy, fast-paced Inpatient Dispensary.
In this vital front-facing role, you'll be the first point of contact for patients, visitors, and staff -- providing exceptional customer service at the reception hatch and ensuring the smooth, efficient running of our dispensary, which supports all inpatient wards across the Trust.
If you're a motivated, people-focused individual with excellent communication skills and a genuine passion for improving patient care, we'd love to hear from you.
Join us and be part of a team that makes a difference every day.
Main duties of the job
Deliver excellent customer service coordinating the arrival and collection of work through the Inpatient Dispensary Reception area.
Manage all administrative duties, ensuring smooth and efficient workflow.
Receive and process prescriptions, including handling prescription charges for Out-Patient prescriptions and Controlled Drug order books.
Handle telephone queries for the Inpatient Dispensary in a professional and timely manner.
Assist with stock management activities, including ordering, checking deliveries, and ensuring proper storage of all items (including refrigerated, frozen, and non-robotic stock).
Contribute to the timely loading of stock into the dispensary robot, maintaining accuracy and efficiency at all times.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.
This vacancy will close at midnight on 5th November 2025
Interviews are due to be held on 17th November 2025
Why choose Cambridge University Hospitals?
Our values and reputation for outstanding care Opportunities to experience a range of specialities Career and development opportunities Preceptorship and mentoring programmes delivered by a dedicated clinical education support team Research experience and opportunities Lovely location and quality of life Excellent schools/colleges and transport links (road, rail and air)
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.
This vacancy will close at midnight on 5th November 2025
Interviews are due to be held on 17th November 2025
Why choose Cambridge University Hospitals?
Our values and reputation for outstanding care Opportunities to experience a range of specialities Career and development opportunities Preceptorship and mentoring programmes delivered by a dedicated clinical education support team Research experience and opportunities Lovely location and quality of life Excellent schools/colleges and transport links (road, rail and air)
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- 5 GCSE C grade or above (new grade 4-9) or equivalent including Mathematics, English and Science. .
- NVQ Level 2 or working towards.
- Note - Candidates new to pharmacy and yet to acquire NVQ level 2 are eligible for Band 2 (NB: Must commence within 3 months of employment and be completed within a maximum of 12 months)
Desirable
- Customer Service qualification.
- IT certificates or qualification.
- Dispensing /OTC/Medicine sales qualification.
Experience
Essential
- Experience of working within a pharmacy or healthcare setting. Experience of customer service. Planning and organising straightforward tasks. Experience with stock management.
- Experience of customer service.
- Planning and organising straightforward tasks.
- Experience with stock management.
- Experience of stock management computer software.
Desirable
- Recent experience of working in a Hospital Pharmacy.
Knowledge
Essential
- Understanding of customer service.
- Understanding of Information Governance and Confidentiality.
Skills
Essential
- Ability to work as part of a team.
- Good communication skills including telephone, email, face to face.
- Ability to follow processes and procedures.
- Ability to manage time working to schedule and timescales.
- Good organisational skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- 5 GCSE C grade or above (new grade 4-9) or equivalent including Mathematics, English and Science. .
- NVQ Level 2 or working towards.
- Note - Candidates new to pharmacy and yet to acquire NVQ level 2 are eligible for Band 2 (NB: Must commence within 3 months of employment and be completed within a maximum of 12 months)
Desirable
- Customer Service qualification.
- IT certificates or qualification.
- Dispensing /OTC/Medicine sales qualification.
Experience
Essential
- Experience of working within a pharmacy or healthcare setting. Experience of customer service. Planning and organising straightforward tasks. Experience with stock management.
- Experience of customer service.
- Planning and organising straightforward tasks.
- Experience with stock management.
- Experience of stock management computer software.
Desirable
- Recent experience of working in a Hospital Pharmacy.
Knowledge
Essential
- Understanding of customer service.
- Understanding of Information Governance and Confidentiality.
Skills
Essential
- Ability to work as part of a team.
- Good communication skills including telephone, email, face to face.
- Ability to follow processes and procedures.
- Ability to manage time working to schedule and timescales.
- Good organisational skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).