Job summary
We are recruiting for the Community Diagnostic Centre at Wisbech!
Are you passionate about excellent customer service and want to make a difference in your local community?
We have opened two new CDC's at Wisbech and Ely in the past 18 months to make it easier for people to access diagnostic services such as CT, X-ray, MRI, Ultrasound, Echo and Respiratory. We are looking to recruit an enthusiastic and committed individual to be part of our Admin team in Wisbech!
The admin team in Wisbech aims to provide an excellent experience to patients and deliver a professional administration and reception service to modalities within the CDC and all its users, patients, relatives and colleagues.
As Booking Administrator, you will respond to patient enquiries in an effective and empathetic way, support the reception area, assign appointments for all diagnostic modalities and ensure that the bookings are within specified timeframes. You will act as an ambassador for NHS values ensuring exceptional healthcare and customer service.
Main duties of the job
Appointment Management: Manage and coordinate patient appointments for diagnostic tests, ensuring efficient use of resources and timely service delivery within local and national KPIs.
Patient Communication: Act as the first point of contact for patients via phone, email, or in-person, providing clear and concise information about appointment details, cancellations, or rescheduling.
Data Entry and Maintenance: Accurately input and update patient information into the booking system and maintain organised records.
Collaboration: Work closely with clinical staff, ensuring that they are informed of appointment schedules and any special patient requirements.
Complaint Handling: Respond to and resolve any patient queries or complaints in a professional and empathetic manner.
System Management: Use relevant software systems to manage appointments, including handling cancellations, no-shows, and changes efficiently.
General Administrative Duties: Provide support with filing, managing correspondence, reception duties, and other administrative tasks as required.
Flexibility: You will need to be flexible with a willingness to work some rostered evenings and weekends.
The Wisbech Community Diagnostic Centre is based at North Cambridgeshire Hospital, Churchill Road, Wisbech.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.
This vacancy will close at midnight on 24th July 2025
Interviews are due to be held on 1st August 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.
This vacancy will close at midnight on 24th July 2025
Interviews are due to be held on 1st August 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ Level 2 Customer Service / Business Admin / ITQ or equivalent
Desirable
- Admin or equivalent experience
Experience
Essential
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working within guidelines
- Experience of customer service or dealing with the public
- Data entry
- Experience of IT packages - Microsoft Office
Desirable
- Experience of working in the NHS
- Experience of working within medical records
- Experience of call handling
- Experience of dealing with difficult situations and confrontations
Knowledge
Essential
- Understanding confidentiality and data protection
- Understanding of customer service
Desirable
- Knowledge of Trust information systems
- Knowledge of the Trust including awareness of the Trust's priorities
- Knowledge of medical terminology
Skills
Essential
- Ability to work as part of a team
- Good communication skills including telephone, e-mail and face to face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Keyboard skills
- Good organisational skills
- Ability to meet deadlines
- Willing to take on and learn new skills
- Ability to show attention to detail and accuracy
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to adapt to change
- Willingness to learn new skills
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
- Shift and weekend working
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ Level 2 Customer Service / Business Admin / ITQ or equivalent
Desirable
- Admin or equivalent experience
Experience
Essential
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working within guidelines
- Experience of customer service or dealing with the public
- Data entry
- Experience of IT packages - Microsoft Office
Desirable
- Experience of working in the NHS
- Experience of working within medical records
- Experience of call handling
- Experience of dealing with difficult situations and confrontations
Knowledge
Essential
- Understanding confidentiality and data protection
- Understanding of customer service
Desirable
- Knowledge of Trust information systems
- Knowledge of the Trust including awareness of the Trust's priorities
- Knowledge of medical terminology
Skills
Essential
- Ability to work as part of a team
- Good communication skills including telephone, e-mail and face to face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Keyboard skills
- Good organisational skills
- Ability to meet deadlines
- Willing to take on and learn new skills
- Ability to show attention to detail and accuracy
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Ability to adapt to change
- Willingness to learn new skills
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
- Shift and weekend working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).