Job summary
The Trust is undertaking a significant programme of work following concerns raised about the practice of a Trauma and Orthopaedic surgeon who specialises in children.
The primary aim of the programme is to identify and address instances of harm to patients, and to ensure open, sensitive and timely communication with affected patients and their families.
Areas of focus within the programme include:
This programme involves a number of different clinical and non-clinical staff groups across the hospital working together on the areas of focus above, as well as significant interaction with external bodies, often under time pressure.
Main duties of the job
You will lead the Patient & Families engagement response to the clinical incident outlined above at Cambridge University Hospitals.
You will be required to provide expert advice and guidance on all aspects of communications to patients and their families in relation to the incident and engage with relevant patient and public groups, ensuring the patient voice is heard.
You will work in the supporting families and patients team, responding to all engagement requirements in a timely and sensitive manner.
You will be responsible for ensuring the Trust responds in a transparent and sensitive way to all patients and families affected by the incident.
You will report to the Senior Programme Manager for supporting patients and families, working closely with the taskforce team (including clinical, divisional and liaison teams), the Trust communications and engagement Team, patient experience teams and wider incident management structure.
You will lead a programme of co-production and involvement with patients and their families to ensure that CUH responds in an appropriate way, being open and transparent and hearing the voice of patients in relation to this incident.
A priority will be to actively seek out and involve all those affected by the incident, ensuring patients and families have equity of access to the incident support teams.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
This vacancy will close at midnight on 18th June 2025
Interviews are due to be held on 24th June 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
This vacancy will close at midnight on 18th June 2025
Interviews are due to be held on 24th June 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to first degree and masters level or significant equivalent experience in an engagement role
- Evidence of continuous professional development
Desirable
- Either an under-graduate or post-graduate qualification in engagement, marketing, public relations or related field.
Experience
Essential
- Proven experience at a senior level of delivering communications and engagement within a large and complex organisation with multiple stakeholders.
- Proven track record of successfully designing and implementing programmes to engage patients, families and the public; using a variety of methods and channels to reach and engage diverse and hard-to-reach audiences.
- Experience in stakeholder co-production and involvement.
- Experience in influencing and persuading internal and external stakeholders to gain consensus or to manage divergent views.
Desirable
- Experience in the NHS
- Insight into current health policy
- Experience of running consultations within the NHS.
Knowledge
Essential
- Knowledge of different forms of involvement and engagement, both theoretical and practical, as well as how to choose the appropriate method.
- Knowledge and understanding of the patient and community engagement agenda and best practice across the NHS.
- An understanding and appreciation of GDPR and issues around patient confidentiality.
- An understanding of equality, diversity and inclusion particularly within the NHS.
Desirable
- Knowledge of local and regional population and particular areas of inequity of access within healthcare
Skills
Essential
- The ability to communicate clearly and effectively to an excellent standard, whether orally or in writing.
- The ability to prioritise own work effectively and deal with conflicting demands .
- The ability to develop strong interpersonal relationships and work with a range of individuals at all levels, including the very highest, to motivate and inspire confidence and trust.
- The ability to show compassion, discretion and good judgment when working with patients and their families.
- The ability to identify the target audience for any given communication, understand their needs, adapt writing styles to suit and develop copy with speed and accuracy.
- Highly effective presentation skills and the ability to present well -reasoned and structured argument orally and in writing.
- Highly developed analytical skills
- Proficiency in keyboard skills and in the use of IT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data.
- Ability to manage priorities in order to meet specific deadlines.
- Able to interpret local or national guidance/policies
Additional Requirements
Essential
- s The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- The ability to travel independently to community groups from time to time.
Person Specification
Qualifications
Essential
- Educated to first degree and masters level or significant equivalent experience in an engagement role
- Evidence of continuous professional development
Desirable
- Either an under-graduate or post-graduate qualification in engagement, marketing, public relations or related field.
Experience
Essential
- Proven experience at a senior level of delivering communications and engagement within a large and complex organisation with multiple stakeholders.
- Proven track record of successfully designing and implementing programmes to engage patients, families and the public; using a variety of methods and channels to reach and engage diverse and hard-to-reach audiences.
- Experience in stakeholder co-production and involvement.
- Experience in influencing and persuading internal and external stakeholders to gain consensus or to manage divergent views.
Desirable
- Experience in the NHS
- Insight into current health policy
- Experience of running consultations within the NHS.
Knowledge
Essential
- Knowledge of different forms of involvement and engagement, both theoretical and practical, as well as how to choose the appropriate method.
- Knowledge and understanding of the patient and community engagement agenda and best practice across the NHS.
- An understanding and appreciation of GDPR and issues around patient confidentiality.
- An understanding of equality, diversity and inclusion particularly within the NHS.
Desirable
- Knowledge of local and regional population and particular areas of inequity of access within healthcare
Skills
Essential
- The ability to communicate clearly and effectively to an excellent standard, whether orally or in writing.
- The ability to prioritise own work effectively and deal with conflicting demands .
- The ability to develop strong interpersonal relationships and work with a range of individuals at all levels, including the very highest, to motivate and inspire confidence and trust.
- The ability to show compassion, discretion and good judgment when working with patients and their families.
- The ability to identify the target audience for any given communication, understand their needs, adapt writing styles to suit and develop copy with speed and accuracy.
- Highly effective presentation skills and the ability to present well -reasoned and structured argument orally and in writing.
- Highly developed analytical skills
- Proficiency in keyboard skills and in the use of IT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data.
- Ability to manage priorities in order to meet specific deadlines.
- Able to interpret local or national guidance/policies
Additional Requirements
Essential
- s The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- The ability to travel independently to community groups from time to time.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)