Job summary
An exciting opportunity has arisen for an experienced Operations Manager to lead our UEC services within Division C - one of five Clinical Divisions operating within the Trust.
You will independently lead and manage the Urgent & Emergency Care Services (UEC) which include the Emergency Department (ED), the Urgent Treatment Centre (UTC) and the Minor Injuries Units (MIUs) and related unscheduled care services. They will also be responsible for the Network Coordination Service.
You will work with senior clinical leaders and managers to drive and deliver excellent management leadership, support and capacity. You will ensure that effective management and delivery underpins the leadership of the UEC and that the Divisional Director of Operations is supported to ensure that leadership decisions are translated into transforming delivery of services.
You will ensure the delivery of key targets within the budgeted resources available, maximizing clinical and other income streams where possible. They will lead strategic planning for the Urgent & Emergency Care Services, including service development and improvement, capital and other projects.
Main duties of the job
We are looking for a dynamic individual with a strong operational management background and a proven track record for delivering targets and working with clinicians to solve complex problems. You will have experience of balancing the quality and improvement agenda to achieve good patient outcomes and safe, excellent care. You will have experience of managing a fast paced operational role whilst leading projects, service delivery and performance responsibilities. You will be a credible, visible leader who will be able to demonstrate effective people leadership skills.
This role requires that you participate in the Trust On Call Rota.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 14th July 2025
Interviews are due to be held on 18th July 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 14th July 2025
Interviews are due to be held on 18th July 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- First Degree or equivalent professional qualification
- Masters Degree or equivalent, management experience
- Recognised management qualification
- Evidence of continuous professional development
Desirable
- Relevant postgraduate qualification in Health Service Management
Experience
Essential
- Substantial experience of managing a group of services
- Success in working collaboratively across professions and services
- Demonstrate success in planning and managing change
- Evidence of delivering and implementing strategic plans
- Negotiation and influencing skills at a senior management level
- Significant budgetary management experience
- Significant experience of managing a large multidisciplinary workforce
- Delivering reports and recommendations
- Writing of policies and procedures, business plans and cases for large expenditure
- Statistical analysis and presentation
- Analysis and utilisation of complex information to secure service change
Desirable
- Research Experience
- Audit Experience
- Public Sector
- STP involvement
- Experience in emergency care services
- Cross-institutional working
Knowledge
Essential
- Commissioning and service planning processes, including specialist services
- Clinical Governance and performance management
- NHS plan
- The importance of successful partnership working
- Principles of lifelong learning
- Professional education and training
- Workforce planning, recruitment and retention and wellbeing
- Patient and public involvement
- NHS targets
- NHSI & E
- Pandemic procedures
Desirable
- Wide understanding of how a hospital works
- Bed management in a hospital environment
Skills
Essential
- Confident and proactive style with the ability to motivate and empower others
- Excellent communication skills including Interpersonal skills, Liaison and negotiation skills and writing and presentation skills
- Credible and persuasive skills to influence clinicians and managers for service improvement
- Strong analytical and problem solving skills
- Successful budget and resource management
- Experience of assessing and managing risk, including managing patient complaints
- Developing and implementing policies, guidelines and projects from initiation to completion
- Ability to prioritise work, meet tight deadlines and work independently
- Ability to lead a number of projects and deliver to agreed timescales
- Able to rapidly assimilate a range of complex (often clinical) information and make expert judgments using analytical skills
- Resilient and able to react calmly and appropriately under pressure
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together-safe, kind, excellent
- Actively promote and value equality, diversity and inclusion, treating others with dignity and respect
- Compliance with all Trust policies and procedures
- Willingness to work anywhere in the Trust and to travel, on occasions, within the region and nationally
- To be able to take part in the Trust on-call manager rota following appropriate training
Person Specification
Qualifications
Essential
- First Degree or equivalent professional qualification
- Masters Degree or equivalent, management experience
- Recognised management qualification
- Evidence of continuous professional development
Desirable
- Relevant postgraduate qualification in Health Service Management
Experience
Essential
- Substantial experience of managing a group of services
- Success in working collaboratively across professions and services
- Demonstrate success in planning and managing change
- Evidence of delivering and implementing strategic plans
- Negotiation and influencing skills at a senior management level
- Significant budgetary management experience
- Significant experience of managing a large multidisciplinary workforce
- Delivering reports and recommendations
- Writing of policies and procedures, business plans and cases for large expenditure
- Statistical analysis and presentation
- Analysis and utilisation of complex information to secure service change
Desirable
- Research Experience
- Audit Experience
- Public Sector
- STP involvement
- Experience in emergency care services
- Cross-institutional working
Knowledge
Essential
- Commissioning and service planning processes, including specialist services
- Clinical Governance and performance management
- NHS plan
- The importance of successful partnership working
- Principles of lifelong learning
- Professional education and training
- Workforce planning, recruitment and retention and wellbeing
- Patient and public involvement
- NHS targets
- NHSI & E
- Pandemic procedures
Desirable
- Wide understanding of how a hospital works
- Bed management in a hospital environment
Skills
Essential
- Confident and proactive style with the ability to motivate and empower others
- Excellent communication skills including Interpersonal skills, Liaison and negotiation skills and writing and presentation skills
- Credible and persuasive skills to influence clinicians and managers for service improvement
- Strong analytical and problem solving skills
- Successful budget and resource management
- Experience of assessing and managing risk, including managing patient complaints
- Developing and implementing policies, guidelines and projects from initiation to completion
- Ability to prioritise work, meet tight deadlines and work independently
- Ability to lead a number of projects and deliver to agreed timescales
- Able to rapidly assimilate a range of complex (often clinical) information and make expert judgments using analytical skills
- Resilient and able to react calmly and appropriately under pressure
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together-safe, kind, excellent
- Actively promote and value equality, diversity and inclusion, treating others with dignity and respect
- Compliance with all Trust policies and procedures
- Willingness to work anywhere in the Trust and to travel, on occasions, within the region and nationally
- To be able to take part in the Trust on-call manager rota following appropriate training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).