Job summary
Are you interested in leading a crucial service in the healthcare sector? We are looking for a dedicated professional to manage and deliver high-quality domestic cleaning, patient catering and linen services. In this role, you will oversee the delivery of essential services, manage contracts, and ensure compliance with NHS standards.
Key responsibilities include leading service delivery, managing resources, developing training, and ensuring patient safety across domestic and catering services. You will collaborate with NHS and external stakeholders to maintain the highest standards of care.
If you have expertise in facilities management, contract leadership, and service delivery in a healthcare setting, this could be the perfect opportunity for you!
Interviews will be held on 10/01/2025.
Main duties of the job
Provide professional skills and expertise to lead the domestic cleaning and patient services across a generic range of proactive & reactive action; ensuring high quality delivery of this work.
To deploy specialist contract management advice to the multi-million pound service contract/s taking a lead role as the interface between clinical staff, and the service provider, leading the development of a cohesive forward looking domestic cleaning and patient catering service, along with ancillary services such as linen and laundry.
Responsible for ensuring all relevant receive appropriate training and education and be responsible for developing generic and targeted training across domestic services, patient catering, food hygiene and basic nutrition topics as it relates to the patient menu offer ensuring the Trust complies with all relevant NHS guidance and legal requirements.
To work on behalf of the Trust to deliver an environment that is safe and secure so that the highest standards of clinical care can be made available to patients, by working in close partnership with stakeholders within the NHS and external organisations.
Develop and deliver the necessary strategic strategies and associated business cases, covering operational, physical and technical needs of all services and focusing on delivery of service over 2 & 5 year plans, contributing to strategic and annual business planning for Capital, Estates & Facilities Management.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on 5-January-2025.
Interviews are due to be held on 10-January-2025.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on 5-January-2025.
Interviews are due to be held on 10-January-2025.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- First degree or equivalent occupational experience in a service field
- Facilities Management qualification or equivalent healthcare working experience
Desirable
- Post graduate diploma in Facilities Management
Experience
Essential
- Significant experience of working at a senior management level within a facilities management discipline preferably domestic services and catering
- Extensive experience in managing service contracts
- Experience of managing relevant services in the NHS or public sector
- Patient / Public involvement in service delivery
- Ability to chair and effectively participate at meetings
- Ability to recognise the need to escalate
Desirable
- Background in contractual management within operational environment
- Experience of working within a multi-disciplined Facilities management team
- Service Auditing
Knowledge
Essential
- Clear knowledge of contract management principles
- Understanding and clear knowledge of operational management and delivery
- Knowledge of domestic services and patient catering related risks
- Knowledge of law in relation to patient catering, domestic services
- Ability to compile concise and accurate management reports
Desirable
- Industry innovation
- Knowledge of ERIC, PLACE and PAM
Skills
Essential
- Good IT skills and knowledge, particularly using Word, Excel and PowerPoint
- Ability to maintain and develop positive working relationships, with experience of issue and conflict resolution
- Excellent interpersonal & communication skills
- Able to communicate effectively at different levels within the organisation, both orally and in writing
- Ability to risk assess findings and recommendations, and to recommend actions required
- Able to apply equality and diversity skills to service provision and as part of a team
Desirable
- Clear leadership skills with the ability to drive change
- Ability to use own initiative and work within tight timescales
- Able to adapt to a variety of working environments
- Able to work under pressure and in a constantly changing environment
- Able and prepared to work out of normal office hours as required
Additional requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
- Ability to demonstrate proactive & innovative thinking, and introducing this to the workplace
- Commitment to Equality and valuing diversity principles
- Understanding of confidentiality and data protection
Desirable
- Ability to work flexibly in line with service needs
- Understanding of the service users of the Trust
Person Specification
Qualifications
Essential
- First degree or equivalent occupational experience in a service field
- Facilities Management qualification or equivalent healthcare working experience
Desirable
- Post graduate diploma in Facilities Management
Experience
Essential
- Significant experience of working at a senior management level within a facilities management discipline preferably domestic services and catering
- Extensive experience in managing service contracts
- Experience of managing relevant services in the NHS or public sector
- Patient / Public involvement in service delivery
- Ability to chair and effectively participate at meetings
- Ability to recognise the need to escalate
Desirable
- Background in contractual management within operational environment
- Experience of working within a multi-disciplined Facilities management team
- Service Auditing
Knowledge
Essential
- Clear knowledge of contract management principles
- Understanding and clear knowledge of operational management and delivery
- Knowledge of domestic services and patient catering related risks
- Knowledge of law in relation to patient catering, domestic services
- Ability to compile concise and accurate management reports
Desirable
- Industry innovation
- Knowledge of ERIC, PLACE and PAM
Skills
Essential
- Good IT skills and knowledge, particularly using Word, Excel and PowerPoint
- Ability to maintain and develop positive working relationships, with experience of issue and conflict resolution
- Excellent interpersonal & communication skills
- Able to communicate effectively at different levels within the organisation, both orally and in writing
- Ability to risk assess findings and recommendations, and to recommend actions required
- Able to apply equality and diversity skills to service provision and as part of a team
Desirable
- Clear leadership skills with the ability to drive change
- Ability to use own initiative and work within tight timescales
- Able to adapt to a variety of working environments
- Able to work under pressure and in a constantly changing environment
- Able and prepared to work out of normal office hours as required
Additional requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
- Ability to demonstrate proactive & innovative thinking, and introducing this to the workplace
- Commitment to Equality and valuing diversity principles
- Understanding of confidentiality and data protection
Desirable
- Ability to work flexibly in line with service needs
- Understanding of the service users of the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).