Job summary
We have an exciting opportunity for a dynamic and experienced individual to join Cambridge University Hospitals and lead our newly established Performance Function, benefiting our patients, colleagues, organisation and local system.
The Head of Performance is a Senior Leader within CUH, reporting to the Director of Delivery and will have regular contact with the Executive Team. As the Head of Performance, you will have the opportunity to build your own team, embedding a culture of accountability and performance across the organisation. The Performance Function is critical in supporting CUH to deliver high quality, effective and efficent care.
Working closely with colleagues across Corporate and Divisional Teams, with a particularly strong relationship with the Head of Delivery, you will ensure that we are using business intelligence to drive insightful and impactful conversations about performance which lead to tangible change. You will not only have accountability for in year performance, but will also play a key role in longer term trust-wide planning and development of governance and reporting arrangements.
Main duties of the job
- We are looking for an expert leader to take forward the Trust's new central performance function.
- The team will be responsible for ensuring business intelligence is used to drive insightful and impactful conversations about performance, working with BI team to develop robust performance management systems.
- This role is critical in holding to account very senior leaders from Executives and Divisions for performance related issues, using their expert knowledge of operational best practice to provide constructive support and challenge.
- The role has responsibility for maintaining and developing the Trust's accountability framework, with a view to making the Trust's delivery of services to patients as strong as possible.
- This role will play a key role in longer-term trust-wide planning and development of governance and reporting arrangements to ensure delivery of strategic priorities. Contribute to budget setting and overall financial performance.
- This person will lead their team to drive forward the delivery against key operational targets, capacity-related operational and strategic projects as they arise.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 23rd October 2024
Interviews are due to be held on 13th November 2024
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 23rd October 2024
Interviews are due to be held on 13th November 2024
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Masters or equivalent experience/qualification in business, operations management, planning, health management or related field
- Project management qualification (e.g. Prince 2, Managing Successful Projects) or equivalent experience/qualification
Experience
Essential
- Extensive NHS experience obtained at a senior level
- Proven track record of delivery at a senior level in a large complex service-focused organisation, including staff management, change management, performance management and business planning
- Analysis of project proposals and business case development; understanding of the necessary stages of implementation of innovative projects in a health and social care environment
- Proven experience of working with external partners at all levels
- Experience of working with finance, quality, workforce, and operational performance data, drawing out and balancing insights between different types of data
- Experience of coordinating multiple complex projects with co-dependencies where demonstrable benefits were delivered
- Experience of leading and managing small teams, supporting staff development and delivery
Desirable
- Strong experience in a senior operational role (8c and above)
- Direct experience of budget management
- Thorough knowledge and understanding of the concepts and practices of integrated service planning in complex organisations
- Understanding and experience of implementing integrated performance management systems
- Significant experience of performance and / or information frameworks in the NHS
Knowledge
Essential
- Highly developed specialist knowledge of operational management including capacity management and patient flow in an acute hospital setting
- Highly developed specialist knowledge in performance management, programme management
- Highly developed knowledge of quality improvement in a health care setting
- Working knowledge of health and social care roles, responsibilities, priorities and policy direction.
- Understanding of the different environments in which the Trust operates and ability to assess opportunities for innovation, partnership and enhanced care
Desirable
- Information analysis and processing
Skills
Essential
- Highly developed communication skills with the ability to communicate highly complex information to a range of stakeholders to enable sound decision-making and provide assurance to external stakeholders on performance
- Able to influence across teams, departments and organisations
- Able to prepare clear, concise, grammatical, correctly referenced and version controlled reports and documents
- Verbally confident and able to articulate the rationale for their position and listen attentively and genuinely to others
- Able to work and communicate with clinicians and senior managers
- Makes use of numerical data naturally, often and with ease
- Leadership attributes and competencies with a high degree of self-awareness
- Highly developed analytical, negotiating and influencing skills
- Able to model complex data in order to support the critical appraisal of business cases
- Able to work under pressure and within difficult/tight timescales
- Able to work in a matrix structure. Strong team player often working with people that are not directly aligned.
Desirable
- Experience of preparing service specifications
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Masters or equivalent experience/qualification in business, operations management, planning, health management or related field
- Project management qualification (e.g. Prince 2, Managing Successful Projects) or equivalent experience/qualification
Experience
Essential
- Extensive NHS experience obtained at a senior level
- Proven track record of delivery at a senior level in a large complex service-focused organisation, including staff management, change management, performance management and business planning
- Analysis of project proposals and business case development; understanding of the necessary stages of implementation of innovative projects in a health and social care environment
- Proven experience of working with external partners at all levels
- Experience of working with finance, quality, workforce, and operational performance data, drawing out and balancing insights between different types of data
- Experience of coordinating multiple complex projects with co-dependencies where demonstrable benefits were delivered
- Experience of leading and managing small teams, supporting staff development and delivery
Desirable
- Strong experience in a senior operational role (8c and above)
- Direct experience of budget management
- Thorough knowledge and understanding of the concepts and practices of integrated service planning in complex organisations
- Understanding and experience of implementing integrated performance management systems
- Significant experience of performance and / or information frameworks in the NHS
Knowledge
Essential
- Highly developed specialist knowledge of operational management including capacity management and patient flow in an acute hospital setting
- Highly developed specialist knowledge in performance management, programme management
- Highly developed knowledge of quality improvement in a health care setting
- Working knowledge of health and social care roles, responsibilities, priorities and policy direction.
- Understanding of the different environments in which the Trust operates and ability to assess opportunities for innovation, partnership and enhanced care
Desirable
- Information analysis and processing
Skills
Essential
- Highly developed communication skills with the ability to communicate highly complex information to a range of stakeholders to enable sound decision-making and provide assurance to external stakeholders on performance
- Able to influence across teams, departments and organisations
- Able to prepare clear, concise, grammatical, correctly referenced and version controlled reports and documents
- Verbally confident and able to articulate the rationale for their position and listen attentively and genuinely to others
- Able to work and communicate with clinicians and senior managers
- Makes use of numerical data naturally, often and with ease
- Leadership attributes and competencies with a high degree of self-awareness
- Highly developed analytical, negotiating and influencing skills
- Able to model complex data in order to support the critical appraisal of business cases
- Able to work under pressure and within difficult/tight timescales
- Able to work in a matrix structure. Strong team player often working with people that are not directly aligned.
Desirable
- Experience of preparing service specifications
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)