Job summary
Are you looking for a new opportunity? Are you a reliable, hardworking individual who thrives in a busy environment?An exciting opportunity has arisen for an enthusiastic Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England. This is a developing service which delivers neonatal and paediatric critical care transfers across the East of England. You will play a crucial role within the service, coordinating emergency referrals and bed/cot locating across the region. You will act as the first point of contact for all forms of communication for the service (primarily via telephone).
This emergency service is based at the Rosie Hospital in Cambridge and you will be required to work 12 hour shifts covering a 24/7 rota with your colleagues (to include weekend and night shifts).Shift times are 08:00-20:00 or 20:00-08:00.
Main duties of the job
Working for an emergency, 24/7 Neonatal and Paediatric Transfer Service.
To co-ordinate collection, storage and reporting of information regarding regional cot availability.
To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region.
To be the first point of contact for all referrals.
To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts, distributed as equally as possible with the priority being covering the service).
This role is not patient facing.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 14-July-2024.
Interviews are due to be held on 29-July-2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 14-July-2024.
Interviews are due to be held on 29-July-2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Experience
Essential
- Experience of working in a customer services or front of house environment
- Experience of dealing with the public in a professional environment.
- Basic IT skills - ability to use Microsoft packages
- Experience of working in a team
Desirable
- Previous NHS experience
- Experience of working in a busy contact centre / call handling position, helpdesk or reception
- Shift work - 24/7 service
- Experience of using EPIC or other electronic patient record
Qualifications
Essential
- Standard level of General Education
- (GCE, GSE, GCSE or equivalent education)
Desirable
- NVQ Level 2 or 3 in Customer Service or Business & Administration
Knowledge
Essential
- Understanding of patient confidentiality issues
- Understanding of the need to prioritise urgent information
- Able to work on own initiative
- Ability to multi-task
Desirable
- Experience of multi-disciplinary team working
- Knowledge of the NHS
- Knowledge of the eastern region
Skills
Essential
- Good communication skills including telephone, email and face-to-face.
- Ability to deal with challenging conversations, often with stressed/anxious stakeholders
- Ability to follow processes and procedures
- Ability to manage time working to schedule and timescales, whilst under pressure
- Good organisational skills
- Ability to show attention to detail
- Computer literate
- Pleasant, calm and polite telephone manner
- Using initiative to progress work/referrals without direct guidance, often whilst lone-working
Additional requirements
Essential
- . The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust val
- Must be able to work unsocial hours including late shifts, nights, weekends and bank holidays
- Calm and understanding approach
- Maintaining a neat and tidy appearance
- Willingness to assist with other duties as required
- . In compliance with provisions in the working time regulations 1998 and the management of health and safety at work regulations 1999, this post is restricted to persons aged over 18 years
Person Specification
Experience
Essential
- Experience of working in a customer services or front of house environment
- Experience of dealing with the public in a professional environment.
- Basic IT skills - ability to use Microsoft packages
- Experience of working in a team
Desirable
- Previous NHS experience
- Experience of working in a busy contact centre / call handling position, helpdesk or reception
- Shift work - 24/7 service
- Experience of using EPIC or other electronic patient record
Qualifications
Essential
- Standard level of General Education
- (GCE, GSE, GCSE or equivalent education)
Desirable
- NVQ Level 2 or 3 in Customer Service or Business & Administration
Knowledge
Essential
- Understanding of patient confidentiality issues
- Understanding of the need to prioritise urgent information
- Able to work on own initiative
- Ability to multi-task
Desirable
- Experience of multi-disciplinary team working
- Knowledge of the NHS
- Knowledge of the eastern region
Skills
Essential
- Good communication skills including telephone, email and face-to-face.
- Ability to deal with challenging conversations, often with stressed/anxious stakeholders
- Ability to follow processes and procedures
- Ability to manage time working to schedule and timescales, whilst under pressure
- Good organisational skills
- Ability to show attention to detail
- Computer literate
- Pleasant, calm and polite telephone manner
- Using initiative to progress work/referrals without direct guidance, often whilst lone-working
Additional requirements
Essential
- . The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust val
- Must be able to work unsocial hours including late shifts, nights, weekends and bank holidays
- Calm and understanding approach
- Maintaining a neat and tidy appearance
- Willingness to assist with other duties as required
- . In compliance with provisions in the working time regulations 1998 and the management of health and safety at work regulations 1999, this post is restricted to persons aged over 18 years
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).