Job summary
The East of England Neurosurgery Network (EoE NN) is hosted by Cambridge University Hospitals (CUH) and is the region's Neurosurgery Clinical Network. It was launched in October 2023 and is a specialised service clinical network. Its triple aim is to improve quality, reduce inequalities, and to improve value of neurosurgical management across the eastern region.
Main duties of the job
As Neurosurgery Referral Case Management Coordinator, you will initially work independently to provide administration coverage of the neurosurgical registrar on-call day shift (9am-5pm), later potentially working in partnership with another Coordinator to provide full coverage of the day shift. In partnership with the on-call registrars, you will review emergent and urgent referrals to Neurosurgery through the electronic referral system (Orion). You will enter demographic data and ensure completion and upload of diagnostic tests, to coordinate case management and provide administrative support to the neurosurgical on-call team.
You will be responsible for data, decision, and outcome entry into Orion. You will also assist with publicising the Network through online platforms such as FutureNHS.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on the 21st April 2024.
Interviews are due to be held on 3rd May 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on the 21st April 2024.
Interviews are due to be held on 3rd May 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent experience.
Desirable
- Team leader/management qualification.
Experience
Essential
- Experience of IT packages - Microsoft Office.
- Experience of working in a busy clerical/office environment or reception service.
- Administrative experience including minute taking.
- Prioritising, planning, and organising own tasks.
- Working within guidelines and adhering to policies regarding data protection.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records.
- Familiarity with Orion.
Knowledge
Essential
- Understanding of confidentiality and data protection.
- Sound knowledge of office procedures.
- Understanding of customer service.
- Good working knowledge of Microsoft Office packages.
Desirable
- Knowledge of the Trust including awareness of priorities.
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
- Awareness of NHS targets and Trust priorities.
Skills
Essential
- Ability to work as part of a team.
- Excellent communication skills including telephone, email, face-to-face.
- Ability to develop templates for letters.
- Ability to organise and manage own time keeping, to schedule and deadlines.
- Ability to allocate and monitor work of others.
- Ability to use own initiative and work autonomously.
- Ability to demonstrate leadership skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential document.
Desirable
- Ability to touch type.
- Ability to work with budgets.
- Ability to requisition general stock.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent experience.
Desirable
- Team leader/management qualification.
Experience
Essential
- Experience of IT packages - Microsoft Office.
- Experience of working in a busy clerical/office environment or reception service.
- Administrative experience including minute taking.
- Prioritising, planning, and organising own tasks.
- Working within guidelines and adhering to policies regarding data protection.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records.
- Familiarity with Orion.
Knowledge
Essential
- Understanding of confidentiality and data protection.
- Sound knowledge of office procedures.
- Understanding of customer service.
- Good working knowledge of Microsoft Office packages.
Desirable
- Knowledge of the Trust including awareness of priorities.
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
- Awareness of NHS targets and Trust priorities.
Skills
Essential
- Ability to work as part of a team.
- Excellent communication skills including telephone, email, face-to-face.
- Ability to develop templates for letters.
- Ability to organise and manage own time keeping, to schedule and deadlines.
- Ability to allocate and monitor work of others.
- Ability to use own initiative and work autonomously.
- Ability to demonstrate leadership skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential document.
Desirable
- Ability to touch type.
- Ability to work with budgets.
- Ability to requisition general stock.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).