Job summary
The Rosie Birth Centre is looking for a Receptionist/ ward clerk, who has excellent communication skills, is well organised and self-motivated to work on the RBC Reception to be first point of contact to visitors. You will be expected to maintain high standards of courtesy, discretion and confidentiality at all times. You will demonstrate excellent communication skills and attention to detail, and a high level of customer service to all users including patients, relatives and colleagues.
You will have good typing skills and have worked previously in a receptionist/administration role.
You would require to work a two week rota of -
Week 1- from Saturday, Sunday, and Monday 08.30-15.30 and Thursday, Friday, 08.30-15.30.
Week 2- Tuesday, Wednesday 08.30-15.30 on a rota basis.
Main duties of the job
To contribute to the provision of a professional clerical administration and reception service to the Rosie Birth centre and all its users including patients, relatives and colleagues.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 7th April 2024.
Interviews are due to be held on 17th April 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 7th April 2024.
Interviews are due to be held on 17th April 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to GCSE level A-C or equivalent.
Experience
Essential
- Planning and organising straightforward tasks.
- Working within agreed guidelines to set timescales.
- Experience of using IT packages.
- Previous relevant experience.
Desirable
- Experience of working in an office environment or reception.
- Experience of customer service or dealing with the public.
- Previous experience of working in the NHS.
- Previous experience of working with medical records.
- Experience of call handling.
- Be first point of contact on the Rosie Birth Centre.
Knowledge
Essential
- Understanding of confidentiality.
- Understanding of customer service.
Desirable
- Understanding of filing/library systems.
- Previous experience of EPIC would be an advantage.
- Basic knowledge of the Trust.
Skills
Essential
- Ability to work as part of a team.
- Good communication skills including telephone, email, face to face.
- Ability to follow processes and procedures.
- Ability to manage time working to schedule and timescales.
- Basic IT skills - ability to use Microsoft Office Outlook.
- Good organisational skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Desirable
- Ability to pick up tasks as and when asked.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE level A-C or equivalent.
Experience
Essential
- Planning and organising straightforward tasks.
- Working within agreed guidelines to set timescales.
- Experience of using IT packages.
- Previous relevant experience.
Desirable
- Experience of working in an office environment or reception.
- Experience of customer service or dealing with the public.
- Previous experience of working in the NHS.
- Previous experience of working with medical records.
- Experience of call handling.
- Be first point of contact on the Rosie Birth Centre.
Knowledge
Essential
- Understanding of confidentiality.
- Understanding of customer service.
Desirable
- Understanding of filing/library systems.
- Previous experience of EPIC would be an advantage.
- Basic knowledge of the Trust.
Skills
Essential
- Ability to work as part of a team.
- Good communication skills including telephone, email, face to face.
- Ability to follow processes and procedures.
- Ability to manage time working to schedule and timescales.
- Basic IT skills - ability to use Microsoft Office Outlook.
- Good organisational skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Desirable
- Ability to pick up tasks as and when asked.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).