Job summary
This is an exciting opportunity to be part of the complex Discharge Planning Team providing a link between acute and Community Services across Health and Social Care.
With recent changes following the release of the National Hospital Discharge policy in 2020 alongside the journey to becoming integrated health and social care systems, there are many exciting opportunities to come!
We are looking for someone who has great communication skills and the confidence to both challenge practices and negotiate outcomes for our patients to facilitate timely and safe discharges.
You will be proactive and a good problem solver with the patient at the heart of what you do.
If you are organised, able to prioritise your workload with the ability to work in a busy team while learning a new role, this may be the opportunity for you.
Main duties of the job
This role is paramount in supporting patient flow throughout the Trust and provides the opportunity to work with the MDT and our service partners in best practice, while providing expert advice on the management of patients with complex discharge planning needs.
You will be a key resource to the MDT supporting patients and their families with decisions around discharge, completing appropriate onward referrals to ensure their care needs will be met safely, and supporting ward staff with the preparations of discharge.
This role is also linked with other national initiatives, such as reducing length of stay; red2green, Criteria to Reside and #homefirst.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national, and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 10th March 2024.
Interviews are due to be held on the 19th March 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 10th March 2024.
Interviews are due to be held on the 19th March 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- GCSE or equivalent grades A-C in Maths and English (or equivalent).
- Computer skills (e.g. ability to use excel, word, email etc).
Desirable
- Customer care course (or equivalent experience).
Experience
Essential
- Experience of working in a pressured environment.
- Experience of using own initiative to resolve problems within boundaries of role.
- Prioritising, planning and organising own workload.
- Experience of dealing with difficult situations and confrontations.
- Data entry and documentation experience.
- Experience of using IT packages.
Desirable
- Previous experience of working in the NHS.
- Experience/Knowledge of discharge planning.
Knowledge
Essential
- Awareness of NHS targets and Trust priorities.
- Confidentiality and data protection processes and procedures.
Desirable
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
Skills
Essential
- Excellent communication and interpersonal skills and an ability to communicate with a variety of people both within and external to the organisation.
- Excellent organisational skills with an ability to manage a number of strands of work at the same time.
- Ability to work under pressure and meet deadlines, ensuring attention to detail is maintained.
- Able to prioritise workload effectively and accommodate the needs of the service.
- Ability to use initiative and work autonomously.
- Proven record in ability to be proactive, work as part of a multidisciplinary team and establish good rapport with individuals at all levels.
- Competent with standard IT software prgrammes e.g. Microsoft word, excel etc.
Desirable
- Ability to use patient information systems e.g EPIC.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- GCSE or equivalent grades A-C in Maths and English (or equivalent).
- Computer skills (e.g. ability to use excel, word, email etc).
Desirable
- Customer care course (or equivalent experience).
Experience
Essential
- Experience of working in a pressured environment.
- Experience of using own initiative to resolve problems within boundaries of role.
- Prioritising, planning and organising own workload.
- Experience of dealing with difficult situations and confrontations.
- Data entry and documentation experience.
- Experience of using IT packages.
Desirable
- Previous experience of working in the NHS.
- Experience/Knowledge of discharge planning.
Knowledge
Essential
- Awareness of NHS targets and Trust priorities.
- Confidentiality and data protection processes and procedures.
Desirable
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
Skills
Essential
- Excellent communication and interpersonal skills and an ability to communicate with a variety of people both within and external to the organisation.
- Excellent organisational skills with an ability to manage a number of strands of work at the same time.
- Ability to work under pressure and meet deadlines, ensuring attention to detail is maintained.
- Able to prioritise workload effectively and accommodate the needs of the service.
- Ability to use initiative and work autonomously.
- Proven record in ability to be proactive, work as part of a multidisciplinary team and establish good rapport with individuals at all levels.
- Competent with standard IT software prgrammes e.g. Microsoft word, excel etc.
Desirable
- Ability to use patient information systems e.g EPIC.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).