Job summary
An exciting opportunity to join the East of England Severe Asthma service helping to provide the administration support tasks for the service. You will need to be able to prioritise your own workload, whilst helping to support a busy service.
Main duties of the job
Provide comprehensive administrative support to the Severe Asthma Service, carrying out a range of complex tasks specific to the work area. This will include providing support to regional patients and multi-disciplinary meetings.
Coordinate administrative activities, including the booking of patient appointments, sending letters, and managing a busy email and telephone service.
You should be highly motivated to learn and be able to adapt to change in a fast-paced environment. You will be expected to communicate with all levels of personnel internally and external from the Trust and develop effective working relationships with all.
Participate in and support departmental projects and workstreams, including patient pathways.
Work with electronic information systems such as email, electronic diaries, internet/intranet, word processing, databases, spreadsheets, virtual meetings, presentations and Trust specific software.
Plan and manage own workload, working autonomously to prioritise work appropriately to ensure all deadlines are met.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 28th December 2023.
Interviews are due to be held on the 9th February 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 28th December 2023.
Interviews are due to be held on the 9th February 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent.
- Typing qualification or equivalent experience.
- Specific technical/professional qualification.
Desirable
- Secretary qualification or equivalent.
- Team leader/management qualification.
Experience
Essential
- Experience of working in a busy clerical/office environment or reception service.
- Secretarial and /or administrative experience including minute taking.
- Prioritising, planning and organising own tasks.
- Working within guidelines.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
- Experience of IT packages - Microsoft office.
- Experience of producing documents to a high standard.
Desirable
- Previous experience of working in NHS.
- Previous experience of working with medical records.
- Recruitment and Selection of staff.
- Experience of supervising staff.
Knowledge
Essential
- Understanding of confidentiality and data protection.
- Sound knowledge of office procedures.
- Understanding of customer service.
- Good working knowledge of Microsoft Office packages.
Desirable
- Knowledge of the Trust including awareness of priorities.
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
- Awareness of NHS targets and Trust priorities.
Skills
Essential
- Ability to work as part of a team.
- Excellent communication skills including telephone, email, face to face.
- Ability to develop templates for letters.
- Ability to organise and manage own time keeping to schedule and deadlines.
- Ability to allocate and monitor work of others.
- Ability to use own initiative and work autonomously.
- Ability to demonstrate leadership skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Desirable
- Ability to touch type.
- Ability to work with budgets.
- Ability to requisition general stock.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent.
- Typing qualification or equivalent experience.
- Specific technical/professional qualification.
Desirable
- Secretary qualification or equivalent.
- Team leader/management qualification.
Experience
Essential
- Experience of working in a busy clerical/office environment or reception service.
- Secretarial and /or administrative experience including minute taking.
- Prioritising, planning and organising own tasks.
- Working within guidelines.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
- Experience of IT packages - Microsoft office.
- Experience of producing documents to a high standard.
Desirable
- Previous experience of working in NHS.
- Previous experience of working with medical records.
- Recruitment and Selection of staff.
- Experience of supervising staff.
Knowledge
Essential
- Understanding of confidentiality and data protection.
- Sound knowledge of office procedures.
- Understanding of customer service.
- Good working knowledge of Microsoft Office packages.
Desirable
- Knowledge of the Trust including awareness of priorities.
- Knowledge of Trust information systems.
- Knowledge of Medical Terminology.
- Awareness of NHS targets and Trust priorities.
Skills
Essential
- Ability to work as part of a team.
- Excellent communication skills including telephone, email, face to face.
- Ability to develop templates for letters.
- Ability to organise and manage own time keeping to schedule and deadlines.
- Ability to allocate and monitor work of others.
- Ability to use own initiative and work autonomously.
- Ability to demonstrate leadership skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Desirable
- Ability to touch type.
- Ability to work with budgets.
- Ability to requisition general stock.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).