Job summary
Key duties and responsibilities:
The post holder will:
Auditing:
- Undertake audits as requested and required by the Capital, Estates and Facilities Management Team
- Facilitate Quality Assurance in Estates and Facilities using standards defined in operating manuals and processes
- Be responsible, together with other Quality Assurance Officers to ensure continuing compliance with agreed standards and KPIs for all audits required by the Deputy Head of Support Services
- Be responsible for administration and preparation of performance and quality assurance audit results and reports
- Be responsible to collate and present quality assurance data obtained from current contractors services.
IT skills and information management:
- Be expected to have good IT skills to be able to utilise IT systems (e.g. C4CPAS and Excel).
- Ensure that all relevant information in management (electronic/paper) are saved and appropriately filed
- Report changes required to the Audit functions and IT systems (e.g. C4CPAS), make recommendations for better ways of working as opportunities allow
Policies and Procedures:
- Assist with the review and development of policies and procedures relevant to their work.
Communication and team working relationships
- Fully participate as part of the Quality and Safety Governance Team, attending regular team meetings and maintaining good communication and working relationships at all times
Main duties of the job
To be responsible for undertaking a number of different audit functions within the Estates and Facilities Department including contracted services across the Division, condition appraisal and health and safety / compliance matters.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 7th November 2023.
Interviews are due to be held on 17th November 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 7th November 2023.
Interviews are due to be held on 17th November 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience.
Desirable
- Auditing qualification or equivalent.
Experience
Essential
- Auditing and monitoring.
- Data collection and interpretation.
- Experience of working within customer focused environment.
Desirable
- NHS experience.
- Team working.
- Experience of dealing with difficult situations.
Knowledge
Essential
- Willingness to learn.
- Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
- Understanding of confidentiality and data protection.
- Understanding of customer service.
- Previous experience / knowledge of Quality Assurance Systems.
Desirable
- Knowledge of the Trust including awareness of the Trust's priorities.
- Knowledge of Trust information systems.
Skills
Essential
- Able to work within a team.
- Good communication skills including telephone, email and face to face.
- Ability to follow processes and procedures.
- High level of ability to organise and manage own time keeping to schedule and deadlines.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Desirable
- Knowledge of BSI 9001/2015.
- Use of database for document management.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience.
Desirable
- Auditing qualification or equivalent.
Experience
Essential
- Auditing and monitoring.
- Data collection and interpretation.
- Experience of working within customer focused environment.
Desirable
- NHS experience.
- Team working.
- Experience of dealing with difficult situations.
Knowledge
Essential
- Willingness to learn.
- Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
- Understanding of confidentiality and data protection.
- Understanding of customer service.
- Previous experience / knowledge of Quality Assurance Systems.
Desirable
- Knowledge of the Trust including awareness of the Trust's priorities.
- Knowledge of Trust information systems.
Skills
Essential
- Able to work within a team.
- Good communication skills including telephone, email and face to face.
- Ability to follow processes and procedures.
- High level of ability to organise and manage own time keeping to schedule and deadlines.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Desirable
- Knowledge of BSI 9001/2015.
- Use of database for document management.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital - Division A
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)