Job summary
An exciting opportunity has arisen within the East of England Neonatal Operational Delivery Network. We are recruiting a Family Engagement Lead to join our team and welcome applications from anyone who is committed to enhancing and improving the care of families within Neonatal Services through embedding the family voice in all aspects of neonatal care.
You will assist the ODN in supporting Neonatal Units across the region it serves to develop and implement family centred and integrated care initiatives, meeting the aims and key deliverables of the National Neonatal Critical Care Review (NCCR) 2019, the NHS Long Term Plan (2019) neonatal commitments and Three Year Delivery Plan (2023).
On behalf of the ODN, you will develop and lead on patient and family engagement initiatives across the EOE, act as a representative for all neonatal families and assist in reducing variation / inconsistencies in engagement and co-production with neonatal service user voice at a local / regional and ICB level.
Working in collaboration with the ODN Care Coordinators and acting as a link to the voluntary Parent Advisory Group, the main focus will be to develop, improve and enhance family experience through gaining feedback and identifying quality improvements required. This will be achieved by working creatively, respectfully, and collaboratively to co-produce solutions together.
Main duties of the job
Coordinating and linking key staff to support their local work, fostering a culture where family-integrated care is embedded in everyday practice so that parents and families are at the heart of and fully involved in their baby's care, empowering parents to be partners in the care team. The role will also include assisting with the improvement of the accommodation, facilities and support available to parents and families during their baby's Inpatient episodes. This will include maximising the use of available funding for these purposes through feedback analysis. This will also help to standardise Neonatal Services across the Network as well as helping support parents in preparation of transfer, transition to home, neonatal outreach, transitional care and/or Paediatric Services.
Coordinating and facilitating ways in which key staff and parents work together as equals, promoting and valuing participation. Listening to and seeking out the voices of parents and families using neonatal services. Enabling all service users, including hard to reach communities, to have a voice.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
We are a small but growing team striving to improve neonatal care and family experience across the 17 Neonatal Units across the East of England.
This role will help break down barriers which prevent parents and families from having a voice in the provision and development of Neonatal Services across the region.
The ODNs and LMNSs are established to deliver whole system work programmes which are based on the NHS Long Term Plan and the Neonatal Critical Care Transformation Review. They work with the National Clinical Reference Group Chairs, Regional Programme of Care Leads, NHS England Area Teams, Clinical Commissioning Groups, Health Education England and Public Health England to deliver programmes of work to achieve better outcomes for each patient group.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
The advert will close at midnight on 9 October 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
We are a small but growing team striving to improve neonatal care and family experience across the 17 Neonatal Units across the East of England.
This role will help break down barriers which prevent parents and families from having a voice in the provision and development of Neonatal Services across the region.
The ODNs and LMNSs are established to deliver whole system work programmes which are based on the NHS Long Term Plan and the Neonatal Critical Care Transformation Review. They work with the National Clinical Reference Group Chairs, Regional Programme of Care Leads, NHS England Area Teams, Clinical Commissioning Groups, Health Education England and Public Health England to deliver programmes of work to achieve better outcomes for each patient group.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying.
The advert will close at midnight on 9 October 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- -Relevant professional degree or equivalent
- -Extensive understanding of the national and strategic priorities for addressing inequities in health agenda relating to neonatal services
- -Good understanding of the cultural, religious and spiritual needs of individuals in diverse communities
Desirable
- -Master's degree or evidence of study at Masters level or equivalent
- -Leadership course / module or recognised qualification
Experience
Essential
- -Experience of working with families and gaining feedback
- -Experience of Quality improvement projects
- -Experience of delivering tangible improvements for targeted groups
- -Experience of service user groups
- -Track record of leading / developing family centred care
- -Evidence of teaching staff / students and parents
- -Working in partnership across disciplines and organisations
Desirable
- -Lived experience of caring / having for a baby in a Neonatal Unit
- -Experience of undertaking research
- -Experience of translating audit findings into improvements in patient care
- -Experience of gathering and presenting feedback
- -Research / audit experience
Knowledge
Essential
- -Knowledge and understanding of current national policy, developments and trends in neonatal and maternity health care
- -Knowledge of national strategic reports driving current and future improvements in neonatal and maternity care
- -Evidence of specific work with parents and families
- -Knowledge of and experience in Developmental Care / Family integrated care / Family Centred Care
- -Knowledge of governance in delivery of care
- -Knowledge of key legislation relevant to role and partnership working e.g. Equity Act 2010
Desirable
- -Understanding a variety of project management tools and their application
- -Level 3 safe guarding training
- -Knowledge of national and local educational drivers
Skills
Essential
- -IT skills
- -Ability to lead and provide positive contribution to team working and development
- -Ability to manage and prioritise workload
- -Resilience
- -Excellent leadership qualities
- -Excellent organisation skills
- -Ability to motivate and influence
Desirable
- -Evidence of coaching / mentoring or leadership skills / qualification
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
- -Flexible working in a changing environment
- -Enthusiasm for the enhancement of patient care and family experience
- -Capable of critical and creative thinking with effective problem solving and decision making skills
- -Clean driving licence or the ability to travel independently and a flexible approach to work - the role will entail significant travel and a high degree of autonomy
- -Ability to work remotely
Person Specification
Qualifications
Essential
- -Relevant professional degree or equivalent
- -Extensive understanding of the national and strategic priorities for addressing inequities in health agenda relating to neonatal services
- -Good understanding of the cultural, religious and spiritual needs of individuals in diverse communities
Desirable
- -Master's degree or evidence of study at Masters level or equivalent
- -Leadership course / module or recognised qualification
Experience
Essential
- -Experience of working with families and gaining feedback
- -Experience of Quality improvement projects
- -Experience of delivering tangible improvements for targeted groups
- -Experience of service user groups
- -Track record of leading / developing family centred care
- -Evidence of teaching staff / students and parents
- -Working in partnership across disciplines and organisations
Desirable
- -Lived experience of caring / having for a baby in a Neonatal Unit
- -Experience of undertaking research
- -Experience of translating audit findings into improvements in patient care
- -Experience of gathering and presenting feedback
- -Research / audit experience
Knowledge
Essential
- -Knowledge and understanding of current national policy, developments and trends in neonatal and maternity health care
- -Knowledge of national strategic reports driving current and future improvements in neonatal and maternity care
- -Evidence of specific work with parents and families
- -Knowledge of and experience in Developmental Care / Family integrated care / Family Centred Care
- -Knowledge of governance in delivery of care
- -Knowledge of key legislation relevant to role and partnership working e.g. Equity Act 2010
Desirable
- -Understanding a variety of project management tools and their application
- -Level 3 safe guarding training
- -Knowledge of national and local educational drivers
Skills
Essential
- -IT skills
- -Ability to lead and provide positive contribution to team working and development
- -Ability to manage and prioritise workload
- -Resilience
- -Excellent leadership qualities
- -Excellent organisation skills
- -Ability to motivate and influence
Desirable
- -Evidence of coaching / mentoring or leadership skills / qualification
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
- -Flexible working in a changing environment
- -Enthusiasm for the enhancement of patient care and family experience
- -Capable of critical and creative thinking with effective problem solving and decision making skills
- -Clean driving licence or the ability to travel independently and a flexible approach to work - the role will entail significant travel and a high degree of autonomy
- -Ability to work remotely
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).