Job summary
You will lead an administrative team and fracture clinic coordinator ensuring the team are meeting targets, managing and coordinate the administrative functions within the Trauma and Orthopaedic outpatient clinics. You will ensure the available clinic capacity is fully utilised enabling the service to meet its demand. Provide daily support to the staff within team and act as a key point of contact for the department. You will ensure patients receive good communication and excellent service, liaising and coordinating with all involved in the patient's care.
Main duties of the job
Responsible for delivering an excellent customer-care service by telephone and letters, ensuring confidentiality and dignity is maintained at all times.
To lead and manage a team to ensure all targets are met in line with the trust.
Ensure all patient appointments and cancellations are handled appropriately and information is recorded accurately on electronic databases.
Manage the clinic templates and ensure that these are updated in a timely manner.
Liaise with relevant staff when clinic lists are cancelled, patient appointments are rebooked or patient details are removed from the waiting list, following Trust Policies and Procedures and accurately recording information on electronic databases.
Please see full job description for all duties and responsibilities.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 8th October 2023.
Interviews are due to be held on the 13th October 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 8th October 2023.
Interviews are due to be held on the 13th October 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to at least A Levels and with GCSE level, English - Maths grades between A*-C.
Desirable
- Customer Service/ Business Admin /ITQ or equivalent Or continued professional development
Experience
Essential
- Previous experience of working in NHS.
- Proven experience in managing teams and succession planning.
- Experience of working in a busy clerical/office environment or reception Service.
- Secretarial and /or administrative experience.
- Prioritising, planning and organising own tasks.
- Working within trust guidelines.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
- Experience of producing documents to a high standard.
- Good EPIC knowledge.
Knowledge
Essential
- Extensive knowledge of outpatient clinics and managing clinic utilisation inc eRS system and advice and guidance.
- Understanding of confidentiality and data protection.
- Sound knowledge of office procedures.
- Understanding of customer service.
- Good working knowledge of Microsoft Office packages.
- Knowledge of the Trust including awareness of priorities.
Desirable
- Knowledge of Medical Terminology.
Skills
Essential
- Ability to work as part of a team.
- Excellent communication skills including telephone, email, face to face.
- Ability to develop templates for letters.
- Ability to organise and manage own time keeping to schedule and deadlines.
- Ability to allocate and monitor work of others.
- Ability to use own initiative and work autonomously.
- Ability to demonstrate leadership skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Educated to at least A Levels and with GCSE level, English - Maths grades between A*-C.
Desirable
- Customer Service/ Business Admin /ITQ or equivalent Or continued professional development
Experience
Essential
- Previous experience of working in NHS.
- Proven experience in managing teams and succession planning.
- Experience of working in a busy clerical/office environment or reception Service.
- Secretarial and /or administrative experience.
- Prioritising, planning and organising own tasks.
- Working within trust guidelines.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
- Experience of producing documents to a high standard.
- Good EPIC knowledge.
Knowledge
Essential
- Extensive knowledge of outpatient clinics and managing clinic utilisation inc eRS system and advice and guidance.
- Understanding of confidentiality and data protection.
- Sound knowledge of office procedures.
- Understanding of customer service.
- Good working knowledge of Microsoft Office packages.
- Knowledge of the Trust including awareness of priorities.
Desirable
- Knowledge of Medical Terminology.
Skills
Essential
- Ability to work as part of a team.
- Excellent communication skills including telephone, email, face to face.
- Ability to develop templates for letters.
- Ability to organise and manage own time keeping to schedule and deadlines.
- Ability to allocate and monitor work of others.
- Ability to use own initiative and work autonomously.
- Ability to demonstrate leadership skills.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital - Division A
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)