Job summary
You will be responsible for overseeing the operational car parking services; under the direction of the Head of Trust Security, by ensuring continued high level service delivery to the CUH Trust, through the implementation of effective leadership, operational planning and process management.
You will be responsible for developing and implementing the Trust's car parking policies and procedures and for auditing the application of these procedures.
You will liaise effectively with managers and services to make complex decisions that will impact on the parking across the Trust. This will involve complex and sometimes controversial conversations with supply partners, that require diplomacy and decisions to be made that may not be popular. Excellent negotiation skills will be required to reach an end result that is workable.
You will provide a central advisory and information service on all matters concerning car parking. Based on current Approved Codes of Practice (ACOP's), British and European standards, together with all other national initiatives and directives on parking
Main duties of the job
To work closely with the Trust Security & Hotel Services Management team to help project and manage Trust car parking requirements & expectations.
Responsible for the management of the car parking services, ensuring service delivery is in accordance with procedures and policies; and compliance with legal and contractual obligations.
Have a full understanding of the car parking functions covered across CUH, including all Trust owned and privately managed car parking operations.
Accountable for the car parking services & lead the development by maintaining & enhancing the standard of the whole operation in accordance with the service needs and contracts to ensure consistent service delivery.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 12th October 2023.
Interviews are due to be held on the 17th October 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 12th October 2023.
Interviews are due to be held on the 17th October 2023.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Qualification specific to specialist field or equivalent qualification/ operational experience acquired through training courses and/or experience, or equivalent.
- Qualification in Management & Leadership, such as ILM certification level 5/degree or equivalent experience.
Desirable
- Degree in contract management or equivalent.
- Car Parking Accreditation/qualification or equivalent working experience.
Experience
Essential
- Proven background in parking and/or operational management with an emphasis of success within service delivery.
- Experience in providing parking solutions within an operational environment to enhance service delivery.
- Experience of working within the NHS and a good understanding of its processes.
- Prioritising, planning and organising own and others tasks.
- Experience of dealing with difficult situations and confrontations.
Desirable
- Background in contractual management within operational environment.
- Project management within an operational setting.
- Financial understanding within a contractual service delivery.
- Experience of analysing data, writing reports and presenting to various groups.
- Experience and knowledge of technical parking systems.
Knowledge
Essential
- Understanding of the British Standards and associated accreditations within the parking industry.
- Clear knowledge of contract management within a parking environment.
- Understanding and clear knowledge of operational management and delivery.
- Knowledge of operational practices, protocols within a healthcare setting.
- Knowledge of GDPR.
- Financial awareness of operating systems based around income revenues.
Desirable
- Knowledge of Technical Parking Systems.
- Legal understanding within a contractual environment, particularly car parking and associated agreements.
- Commercial knowledge in line with contractual management.
Skills
Essential
- Good IT skills.
- Ability to maintain and develop positive working relationships, with experience of issue and conflict resolution.
- Excellent interpersonal & communication skills.
- Strong ability for data analysis and interpretation of business needs and solutions.
- Excellent presentation and reporting skills, with a clear ability to define an issue with supporting evidence and data to provide a solution.
- Highly developed communication and interpersonal skills: tact, diplomacy, negotiation, and ability to build credible relationships with staff at all levels from a wide range of professional and corporate areas and agencies.
- Ability to demonstrate proactive & innovative thinking, and introducing this to the workplace.
Desirable
- Clear leadership skills with the ability to drive change.
- Financial analysis of income & expenditure relating to contractual agreement and delivery.
- Highly complex analytical and creative problem solving skills in unpredictable situations; excellent attention to detail.
- Presentation skills to all levels, both internal and external stakeholders.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace.
- Understanding of Security challenges & requirements within a Health environment.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Person Specification
Qualifications
Essential
- Qualification specific to specialist field or equivalent qualification/ operational experience acquired through training courses and/or experience, or equivalent.
- Qualification in Management & Leadership, such as ILM certification level 5/degree or equivalent experience.
Desirable
- Degree in contract management or equivalent.
- Car Parking Accreditation/qualification or equivalent working experience.
Experience
Essential
- Proven background in parking and/or operational management with an emphasis of success within service delivery.
- Experience in providing parking solutions within an operational environment to enhance service delivery.
- Experience of working within the NHS and a good understanding of its processes.
- Prioritising, planning and organising own and others tasks.
- Experience of dealing with difficult situations and confrontations.
Desirable
- Background in contractual management within operational environment.
- Project management within an operational setting.
- Financial understanding within a contractual service delivery.
- Experience of analysing data, writing reports and presenting to various groups.
- Experience and knowledge of technical parking systems.
Knowledge
Essential
- Understanding of the British Standards and associated accreditations within the parking industry.
- Clear knowledge of contract management within a parking environment.
- Understanding and clear knowledge of operational management and delivery.
- Knowledge of operational practices, protocols within a healthcare setting.
- Knowledge of GDPR.
- Financial awareness of operating systems based around income revenues.
Desirable
- Knowledge of Technical Parking Systems.
- Legal understanding within a contractual environment, particularly car parking and associated agreements.
- Commercial knowledge in line with contractual management.
Skills
Essential
- Good IT skills.
- Ability to maintain and develop positive working relationships, with experience of issue and conflict resolution.
- Excellent interpersonal & communication skills.
- Strong ability for data analysis and interpretation of business needs and solutions.
- Excellent presentation and reporting skills, with a clear ability to define an issue with supporting evidence and data to provide a solution.
- Highly developed communication and interpersonal skills: tact, diplomacy, negotiation, and ability to build credible relationships with staff at all levels from a wide range of professional and corporate areas and agencies.
- Ability to demonstrate proactive & innovative thinking, and introducing this to the workplace.
Desirable
- Clear leadership skills with the ability to drive change.
- Financial analysis of income & expenditure relating to contractual agreement and delivery.
- Highly complex analytical and creative problem solving skills in unpredictable situations; excellent attention to detail.
- Presentation skills to all levels, both internal and external stakeholders.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace.
- Understanding of Security challenges & requirements within a Health environment.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital - Division Corporate
Hills Road
Cambridge
CB2 0QQ
Employer's website
https://www.cuh.nhs.uk (Opens in a new tab)