Job summary
We are looking to appoint a well organised CT Admin Coordinator to help provide a professional, efficient and high quality support for the CT department.
You will be based in the CT area and will line manage a team. Main responsibilities will be to organise and prioritise within the CT administration office. This entails booking patients in line with pathway targets, to ensure CT capacity is fully utilised and to provide training and development for the team.
Good knowledge of EPIC is essential together with the ability to prioritise effectively. CT is a very busy department and successful candidate must be able to remain calm and focused under pressure. Excellent communication and interpersonal skills are essential.
Main duties of the job
To support the management of a professional administration and reception service to CT and to all of its users including patients, relatives and colleagues.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 1st of October.
Interviews are due to be held on the 11th of October.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on the 1st of October.
Interviews are due to be held on the 11th of October.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to A Level or NVQ Level 3 Customer Service/Business Admin/ITQ or equivalent
Desirable
- Team leader/management qualification
Experience
Essential
- Experience of working in a busy clerical/office environment or reception service
- Administrative experience
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages
- Experience of producing documents to a high standard
Desirable
- Previous experience of working in the NHS
- Previous experience of working with medical records
- Experience of using EPIC
- Experience of supervising staff
- Recruitment and selection training
Knowledge
Essential
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
- Awareness of NHS targets and Trust priorities
Desirable
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Knowledge of Medical Terminology
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email and face to face
- Ability to organise and manage own time keeping to schedules and deadlines
- Ability to allocate and monitor work of others
- Ability to use own initiative and work autonomously
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
- Ability to maintain a high level of professionalism at all times
Desirable
- Ability to demonstrate leaderships skills
- Accurate keyboard skills
- Previous experience of dealing with the general public
- Experience of liaising with other agencies
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.
Person Specification
Qualifications
Essential
- Educated to A Level or NVQ Level 3 Customer Service/Business Admin/ITQ or equivalent
Desirable
- Team leader/management qualification
Experience
Essential
- Experience of working in a busy clerical/office environment or reception service
- Administrative experience
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages
- Experience of producing documents to a high standard
Desirable
- Previous experience of working in the NHS
- Previous experience of working with medical records
- Experience of using EPIC
- Experience of supervising staff
- Recruitment and selection training
Knowledge
Essential
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
- Awareness of NHS targets and Trust priorities
Desirable
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Knowledge of Medical Terminology
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email and face to face
- Ability to organise and manage own time keeping to schedules and deadlines
- Ability to allocate and monitor work of others
- Ability to use own initiative and work autonomously
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
- Ability to maintain a high level of professionalism at all times
Desirable
- Ability to demonstrate leaderships skills
- Accurate keyboard skills
- Previous experience of dealing with the general public
- Experience of liaising with other agencies
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).