Administrator - Paediatric Speech & Language Therapy Service (ICPS)

Job summary

We are seeking a part-time Administrator within our friendly Children's Speech and Language Therapy Admin Ipswich base.

This role is vital in keeping our services running smoothly - co-ordinating daily operations, supporting our therapy team and ensuring our patients and families receive a seamless and compassionate experience. If you thrive on organisation, enjoy working in a busy environment, and take pride in providing a high-quality administrative service this is the role for you. Teamwork is key, you will need to create good working relationships within the admin and wider team. If you are flexible, hardworking, resilient, people-orientated and have excellent administrative skills we would love to hear from you. Experience in an NHS administrative role is advantageous. Occasional travel to Bury is required.

Proposed interview date - 6th May 2026

Contact Lynsey Fuller Admin lead 01284 741732 or childrensslt.icps@wsh.nhs.uk for enquiries

Main duties of the job

Main duties of the job

• Actively support the day to day smooth and efficient running of the service
• Maintain all aspects of the administration relating to staff management using ESR
• Maintain and accurately record to a high standard all aspects of administration relating to patient care using SystmOne (including the management of appointments/waiting lists, and co-ordination of Education Health Care Plan Requests).
• Provide excellent professional communication via varying methods to all service users.
• Work both as a team and independently, managing workloads and prioritising multiple workstreams.
• Provide supervision and assist with staff development for Administration Assistants
• Assist with the organisation of IT access/equipment for new staff & students
• Organise & minute meetings
• Handle complex enquiries, complaints or issues and escalate where appropriate.
• Create and maintain letter templates & spreadsheets using Microsoft Office Software

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?