West Suffolk NHS Foundation Trust

Ward Clerk

The closing date is 24 April 2026

Job summary

AAU is a Thriving, innovative, front door service consistent of 23 assessment trolleys which operates 24 hours a day, linking directly with the Emergency Department and various Clinicians in the Community and will attend to patients with diverse medical needs. The Same Day Emergency Care Centre is also co-located in this Unit to provide same day assessment, treatment and discharge for appropriate patients.

We are looking for an experienced Admin and clerical staff member to Join our current ward clerks on a permanent contract on the Acute Assessment Unit / SDEC. You will be the face of our unit as the first person to meet and greet any visitors who come to the unit. We will ensure that you are supported during your transition, in return we require excellent customer care skills and dedicated staff who want to help us continue to provide high standards of communication to patients and there relatives.

Main duties of the job

For full details of the Job role and person specification, please see attached Job Description.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details

Date posted

10 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year Per annum Pro Rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7886600-M

Job locations

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP332QZ


Job description

Job responsibilities

For full details of the Job role and person specification, please see attached Job Description.

Certificate of sponsorship For your information only

Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa

If you qualify for another type of visa or right to work, please ignore this information.

Job description

Job responsibilities

For full details of the Job role and person specification, please see attached Job Description.

Certificate of sponsorship For your information only

Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa

If you qualify for another type of visa or right to work, please ignore this information.

Person Specification

Education and qualifications

Essential

  • GCSE English or Maths or equivalent at pass grade

Desirable

  • RSA 1 or equivalent
  • NVQ in Admin/Customer Care

Experience and knowledge

Essential

  • Awareness of Data Protection Act
  • Able to accurately input data
  • Computer Literate

Desirable

  • Experience as a Ward Clerk within the NHS
  • Previous clinical experience
  • Knowledge of NHS administrative procedures

Skills and abilities

Essential

  • Good organisational skills
  • Able to establish effective working partnership with members of the multidisciplinary team
  • Good written and verbal communication skills
  • Excellent telephone manner
  • Understand the need for confidentiality

Personal qualities

Essential

  • Able to prioritise work
  • Effective Role Model, able to demonstrate WSH ambitions and values
  • Able to deal with all types of queries in a polite and efficient manner
  • Able to cope with pressured and emotional circumstances.
  • Able to work with a multi professional team
Person Specification

Education and qualifications

Essential

  • GCSE English or Maths or equivalent at pass grade

Desirable

  • RSA 1 or equivalent
  • NVQ in Admin/Customer Care

Experience and knowledge

Essential

  • Awareness of Data Protection Act
  • Able to accurately input data
  • Computer Literate

Desirable

  • Experience as a Ward Clerk within the NHS
  • Previous clinical experience
  • Knowledge of NHS administrative procedures

Skills and abilities

Essential

  • Good organisational skills
  • Able to establish effective working partnership with members of the multidisciplinary team
  • Good written and verbal communication skills
  • Excellent telephone manner
  • Understand the need for confidentiality

Personal qualities

Essential

  • Able to prioritise work
  • Effective Role Model, able to demonstrate WSH ambitions and values
  • Able to deal with all types of queries in a polite and efficient manner
  • Able to cope with pressured and emotional circumstances.
  • Able to work with a multi professional team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP332QZ


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP332QZ


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Unit Manager

Jennifer Chandler

jennifer.chandler@wsh.nhs.uk

Details

Date posted

10 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year Per annum Pro Rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7886600-M

Job locations

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP332QZ


Supporting documents

Privacy notice

West Suffolk NHS Foundation Trust's privacy notice (opens in a new tab)