Job summary
This post is a fixed term contract until 18.05.2027 to cover a maternity leave within the Acute & Community Dietetic Service.
This role will provide essential support to the Acute and Community Dietetic Service, ensuring the smooth and efficient delivery of a nutrition and dietetic service to patients across West Suffolk. The role acts as a key point of contact for patients, carers, GPs and other healthcare professionals, offering a professional and responsive service while coordinating appointments, managing referrals, and maintaining accurate patient information.
Working closely with the Professional Lead Dietitian, Community Dietetic Manager and wider dietetic team, the postholder supports the operational running of the service through effective communication, organisation, and administrative coordination. The role requires strong attention to detail, the ability to prioritise a varied workload, and a commitment to confidentiality and high-quality patient care. The postholder also contributes to service evaluation, data reporting, and the induction and training of new staff.
Main duties of the job
To act as the Administrative Assistant to support the running of the Acute and Community Dietetic service for West Suffolk community and primary care patients.
To oversee management of the Patient Tracking List (PTL) within the dietetic department.
To support the Professional Lead Dietitian and Community Dietetic Manager the effective delivery of a timely nutrition support service.
For further information please contact Nina O'Brien - Community Dietetic Manager 01284 713668 nina.obrien@wsh.nhs.uk
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Job summary:
To act as the Administrative Assistant to support the running of the Acute and Community Dietetic service for West Suffolk community and primary care patients.
To oversee management of the Patient Tracking List (PTL) within the dietetic department.
To support the Professional Lead Dietitian and Community Dietetic Manager the effective delivery of a timely nutrition support service.
Please see full job description attached.
Job description
Job responsibilities
Job summary:
To act as the Administrative Assistant to support the running of the Acute and Community Dietetic service for West Suffolk community and primary care patients.
To oversee management of the Patient Tracking List (PTL) within the dietetic department.
To support the Professional Lead Dietitian and Community Dietetic Manager the effective delivery of a timely nutrition support service.
Please see full job description attached.
Person Specification
Education & Qualification
Essential
- oGood general education
- o4 GCSE Grade C and above or equivalent, to include Maths and English.
- oEducated to A level standard or equivalent experience
- oNVQ Level 3 - Business Administration or equivalent experience
- oRSA 2/3 or equivalent experience
Experience & Knowledge
Essential
- oPublic sector or Private Healthcare administration experience
- oData entry skills
- oAbility to prioritise workload
- oAble to communicate effectively with all levels of staff both verbally and written
- oFull knowledge of Microsoft Office applications including Excel, Word and PowerPoint.
Desirable
- oUnderstanding of medical terminology
- oUnderstanding of hospital policies
- oUse of databases
- oPrevious NHS experience
- oKnowledge of Patient Administration System and other hospital systems i.e. eCare, Evolve, Healthroster
Skills & Abilities
Essential
- oAble to work to specific policies and guidelines
- oGood team player
- oAwareness of patient confidentiality
- oAbility to work calmly in a busy environment
- oTime Management skills
Personal Qualities
Essential
- oFlexible approach to work
- oTo be able to travel between hospital and community administrative offices independently and efficiently
Person Specification
Education & Qualification
Essential
- oGood general education
- o4 GCSE Grade C and above or equivalent, to include Maths and English.
- oEducated to A level standard or equivalent experience
- oNVQ Level 3 - Business Administration or equivalent experience
- oRSA 2/3 or equivalent experience
Experience & Knowledge
Essential
- oPublic sector or Private Healthcare administration experience
- oData entry skills
- oAbility to prioritise workload
- oAble to communicate effectively with all levels of staff both verbally and written
- oFull knowledge of Microsoft Office applications including Excel, Word and PowerPoint.
Desirable
- oUnderstanding of medical terminology
- oUnderstanding of hospital policies
- oUse of databases
- oPrevious NHS experience
- oKnowledge of Patient Administration System and other hospital systems i.e. eCare, Evolve, Healthroster
Skills & Abilities
Essential
- oAble to work to specific policies and guidelines
- oGood team player
- oAwareness of patient confidentiality
- oAbility to work calmly in a busy environment
- oTime Management skills
Personal Qualities
Essential
- oFlexible approach to work
- oTo be able to travel between hospital and community administrative offices independently and efficiently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
