West Suffolk NHS Foundation Trust

Deputy Office Manager - Breast Imaging

The closing date is 08 March 2026

Job summary

We are looking for a highly organised, motivated and proactive individual with excellent administrative and IT skills to provide administrative and operational support to the Breast Imaging Department, ensuring the effective delivery of the Breast Screening Programme (NHSBSP) and symptomatic Breast Imaging services. The post holder will support the Office/Programme Manager in the day-to-day running of the service, staff development, and quality management, including IT system administration and reporting.

Main duties of the job

  • To support the Office/Programme Manager in the effective operational management and delivery of the Breast Screening Programme and symptomatic imaging services, deputising as required to ensure continuity of service.

  • To maintain, administer and develop departmental information systems and contribute to digital transformation and service improvement initiatives.

  • To support quality management processes, including acting as Deputy QMS Coordinator and ensuring work instructions are reviewed and maintained in accordance with agreed schedules.

  • To coordinate and deliver administrative support for breast screening and symptomatic pathways, working closely with the Breast Care Team to ensure safe and effective patient care.

  • To provide supervisory support to administrative staff, including training, appraisal and maintenance of professional standards.

  • To undertake a broad range of administrative duties, respond to departmental enquiries, represent the service at meetings, and contribute to the efficient and effective running of the department.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details

Date posted

20 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7714164-C

Job locations

West Suffolk Hospital

Heath Road

Bury St Edmunds

IP33 2QZ


Job description

Job responsibilities

Please see the attached job description and the person specification for further details around the main responsibilities of the job role.

Job description

Job responsibilities

Please see the attached job description and the person specification for further details around the main responsibilities of the job role.

Person Specification

Education & Qualification

Essential

  • Educated to GCSE level or equivalent, including English and Maths, or equivalent relevant experience
  • Willingness to undertake relevant post-holder training and continuing professional development

Desirable

  • Formal administrative, IT or office management qualification

Experience

Essential

  • Substantial experience of administrative work in a busy healthcare or office environment
  • Experience of supporting service delivery, managing workloads, and meeting deadlines
  • Experience of using multiple IT systems and databases accurately, including Word and Excel
  • Experience of supervising or supporting staff, including training, mentoring, or coordinating tasks

Desirable

  • Experience of working in the NHS or healthcare setting with patient/client contact
  • Experience handling sensitive and confidential information

Knowledge & Skills

Essential

  • Proficient in IT, including strong skills in Word and Excel
  • Strong organisational skills with the ability to prioritise work and manage competing demands
  • Understanding of confidentiality, data protection, and information governance in a healthcare setting
  • Effective written and verbal communication skills, including liaising with staff, patients, and multidisciplinary teams
  • Ability to follow procedures, maintain accurate records, and contribute to service improvement

Desirable

  • An understanding of the NHS breast screening programme
  • Knowledge of cancer pathways and services
  • Experience using clinical administrative systems, eg. CRIS, E-Care, NBSS
  • Understanding of regulatory requirements, data protection and GDPR

Personal Attributes

Essential

  • Proactive, and flexible with a positive approach to change
  • Attention to detail and accuracy in all aspects of work
  • Able to work independently and as part of a team

Desirable

  • May be required to work outside normal office hours
Person Specification

Education & Qualification

Essential

  • Educated to GCSE level or equivalent, including English and Maths, or equivalent relevant experience
  • Willingness to undertake relevant post-holder training and continuing professional development

Desirable

  • Formal administrative, IT or office management qualification

Experience

Essential

  • Substantial experience of administrative work in a busy healthcare or office environment
  • Experience of supporting service delivery, managing workloads, and meeting deadlines
  • Experience of using multiple IT systems and databases accurately, including Word and Excel
  • Experience of supervising or supporting staff, including training, mentoring, or coordinating tasks

Desirable

  • Experience of working in the NHS or healthcare setting with patient/client contact
  • Experience handling sensitive and confidential information

Knowledge & Skills

Essential

  • Proficient in IT, including strong skills in Word and Excel
  • Strong organisational skills with the ability to prioritise work and manage competing demands
  • Understanding of confidentiality, data protection, and information governance in a healthcare setting
  • Effective written and verbal communication skills, including liaising with staff, patients, and multidisciplinary teams
  • Ability to follow procedures, maintain accurate records, and contribute to service improvement

Desirable

  • An understanding of the NHS breast screening programme
  • Knowledge of cancer pathways and services
  • Experience using clinical administrative systems, eg. CRIS, E-Care, NBSS
  • Understanding of regulatory requirements, data protection and GDPR

Personal Attributes

Essential

  • Proactive, and flexible with a positive approach to change
  • Attention to detail and accuracy in all aspects of work
  • Able to work independently and as part of a team

Desirable

  • May be required to work outside normal office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital

Heath Road

Bury St Edmunds

IP33 2QZ


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital

Heath Road

Bury St Edmunds

IP33 2QZ


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office/Breast Screening Programme Manager

Louise Sharp

louise.sharp@wsh.nhs.uk

Details

Date posted

20 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7714164-C

Job locations

West Suffolk Hospital

Heath Road

Bury St Edmunds

IP33 2QZ


Supporting documents

Privacy notice

West Suffolk NHS Foundation Trust's privacy notice (opens in a new tab)