Job summary
We are seeking to appoint a highly motivated, dynamic well organised and enthusiastic candidate to the role of AMD Coordinator within the Ophthalmology department to give a high level of patient service.
You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role.
Main duties of the job
The AMD Coordinator plays a vital role in delivering a comprehensive and efficient administrative service that supports the smooth operation of the Age-Related Macular Degeneration (AMD) pathway. Responsibilities include managing clinic templates on the Trust's systems, scheduling clinic and treatment appointments within required timeframes, undertaking essential secretarial duties such as producing and issuing clinical correspondence, and working closely with the clinical team to ensure patients receive a safe, well-coordinated, and seamless experience.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description for full details.
- To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and medical secretaries to provide an accurate, efficient, professional and seamless service to patients and visitors.
- To ensure patient case notes and clinic lists are available before the commencement of the clinic.
- To check patient details are correct and amend or update details on the appropriate Patient System and in case notes, when necessary, in accordance with standards set by Information Governance.
- Reception Function:
- To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
- To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
- To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
- To be responsible for placing patients on the outpatient follow up waiting lists, for making follow up appointments ensuring effective and efficient use of all clinic slots and to ensure that all patients data is recorded accurately.
- To ensure that clinic outcomes, including attendance, DNAs and their pathway status.
- To adhere to the Trust Access Policy
- To assist with changes to workflows with new systems implemented.
- To liaise closely with Patient Appointment Centre (PAC) to ensure effective communication with regards to the appointments system.
- To be able to prioritise and demonstrate good time management.
- To complete any administrative duties to a high standard as required, taking, recording and acting upon telephone messages and requests in a polite and helpful manner.
Job description
Job responsibilities
Please see job description for full details.
- To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and medical secretaries to provide an accurate, efficient, professional and seamless service to patients and visitors.
- To ensure patient case notes and clinic lists are available before the commencement of the clinic.
- To check patient details are correct and amend or update details on the appropriate Patient System and in case notes, when necessary, in accordance with standards set by Information Governance.
- Reception Function:
- To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
- To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
- To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
- To be responsible for placing patients on the outpatient follow up waiting lists, for making follow up appointments ensuring effective and efficient use of all clinic slots and to ensure that all patients data is recorded accurately.
- To ensure that clinic outcomes, including attendance, DNAs and their pathway status.
- To adhere to the Trust Access Policy
- To assist with changes to workflows with new systems implemented.
- To liaise closely with Patient Appointment Centre (PAC) to ensure effective communication with regards to the appointments system.
- To be able to prioritise and demonstrate good time management.
- To complete any administrative duties to a high standard as required, taking, recording and acting upon telephone messages and requests in a polite and helpful manner.
Person Specification
Educations & Qualifications
Essential
- Educated to GCSE Maths and English Grade C/4 standard or equivalent qualifications/experience.
Experience and Knowledge
Essential
- Experience in Ophthalmology and AMD services
- Previous experience with eCare / OpenEyes
- Knowledge of RTT rules and clinic scheduling
Skills & Abilities
Essential
- Commitment to patient confidentiality and high-quality service
- Ability to use hospital IT systems
- Ability to work under pressure and meet deadlines
- Strong organisational and communication skills
- Experience in a busy administrative or clinical environment
- Excellent attention to detail
Desirable
- Supervisory or mentoring experience
Personal Qualities
Essential
- Ensures that the organisational values are demonstrated by self and others every day and that any matters of concern are addressed in a timely way directly; or raised with the Admin Manager or Service Lead.
- Willingness to work flexibly to meet service needs.
Person Specification
Educations & Qualifications
Essential
- Educated to GCSE Maths and English Grade C/4 standard or equivalent qualifications/experience.
Experience and Knowledge
Essential
- Experience in Ophthalmology and AMD services
- Previous experience with eCare / OpenEyes
- Knowledge of RTT rules and clinic scheduling
Skills & Abilities
Essential
- Commitment to patient confidentiality and high-quality service
- Ability to use hospital IT systems
- Ability to work under pressure and meet deadlines
- Strong organisational and communication skills
- Experience in a busy administrative or clinical environment
- Excellent attention to detail
Desirable
- Supervisory or mentoring experience
Personal Qualities
Essential
- Ensures that the organisational values are demonstrated by self and others every day and that any matters of concern are addressed in a timely way directly; or raised with the Admin Manager or Service Lead.
- Willingness to work flexibly to meet service needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
