West Suffolk NHS Foundation Trust

Emergency Department Personal Assistant

The closing date is 04 February 2026

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Job summary

Are you highly organised with excellent communication skills? We are looking for an efficient and proactive Emergency Department Personal Assistant to provide essential administrative support to our busy Emergency Department.

The post holder will provide a comprehensive range of secretarial, clerical & administrative functions to the Emergency Care team, including the Administration team and Ward Manager to co-ordinate administrative functions.

Main duties of the job

Provide a comprehensive personal assistant service to the Emergency Department team.

Work as an adaptable member of the Emergency Department providing cover for colleagues as appropriate.

To provide a comprehensive range of secretarial, clerical & administrative functions to the Emergency Care team, including the Administration team and Ward Manager to co-ordinate administrative functions to ensure all tasks are carried out within agreed timescales.

Aid in the completion of daily ED Performance and Ambulance data

To support the team in communicating with Human Resources to track and facilitate timely recruitment and establishment detail.

Assist with rostering of Administration team on Healthroster and ensuring appropriate 24/7 shift cover.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details

Date posted

21 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum Pro Rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7382449-MC

Job locations

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP33 2QZ


Job description

Job responsibilities

For full details of the Job Role and Personal Specification please see attached Job Description.

Certificate of sponsorship For your information only

Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa

If you qualify for another type of visa or right to work, please ignore this information.

Job description

Job responsibilities

For full details of the Job Role and Personal Specification please see attached Job Description.

Certificate of sponsorship For your information only

Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa

If you qualify for another type of visa or right to work, please ignore this information.

Person Specification

Education & Qualifications

Essential

  • Minimum of 5 'O levels/ GCSE, including Maths and English, or equivalent
  • RSA Stage II or equivalent

Desirable

  • ILM First Line Management or equivalent

Experience and knowledge

Essential

  • Previous experience in secretarial or administration work.
  • Excellent knowledge of MS Office (Word, Excel, Outlook)
  • Good knowledge of spreadsheets, databases (Access, Powerpoint), various presentation packages, management information systems

Desirable

  • Experience of working in the NHS or similar health environment.
  • Advanced computer qualification

Skills and abilities

Essential

  • Able to work with a high level of accuracy.
  • Good organisational and planning skills to ensure work is appropriately prioritised and completed.
  • Able to work independently and as part of a team.
  • Minute taking.

Personal qualities

Essential

  • Good interpersonal and communication skills.
  • Methodical and precise approach.
  • Helpful, courteous and professional attitude
  • Confident manner.
  • Smart appearance.
  • Evidence of good attendance and timekeeping.
  • Good verbal and written communication skills.
  • Good organisational skills.
  • Time management skills.
  • Ability to prioritise and work under pressure
  • Flexible approach to working hours/duties.
Person Specification

Education & Qualifications

Essential

  • Minimum of 5 'O levels/ GCSE, including Maths and English, or equivalent
  • RSA Stage II or equivalent

Desirable

  • ILM First Line Management or equivalent

Experience and knowledge

Essential

  • Previous experience in secretarial or administration work.
  • Excellent knowledge of MS Office (Word, Excel, Outlook)
  • Good knowledge of spreadsheets, databases (Access, Powerpoint), various presentation packages, management information systems

Desirable

  • Experience of working in the NHS or similar health environment.
  • Advanced computer qualification

Skills and abilities

Essential

  • Able to work with a high level of accuracy.
  • Good organisational and planning skills to ensure work is appropriately prioritised and completed.
  • Able to work independently and as part of a team.
  • Minute taking.

Personal qualities

Essential

  • Good interpersonal and communication skills.
  • Methodical and precise approach.
  • Helpful, courteous and professional attitude
  • Confident manner.
  • Smart appearance.
  • Evidence of good attendance and timekeeping.
  • Good verbal and written communication skills.
  • Good organisational skills.
  • Time management skills.
  • Ability to prioritise and work under pressure
  • Flexible approach to working hours/duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP33 2QZ


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP33 2QZ


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administrator & System Manager - A&E

Emma Gallafant

emma.gallafant@wsh.nhs.uk

Details

Date posted

21 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Per annum Pro Rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7382449-MC

Job locations

West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP33 2QZ


Supporting documents

Privacy notice

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