Job summary
Assist with the day to day delivery of Housekeeping services across clinical and non-clinical areas, including the deployment of Housekeeping staff.
To provide a clean and safe environment to our patients, visitors and staff ensuring that a high standard of cleanliness in line with National Cleaning Standards, infection control and health and safety are met and maintained
Manage day-to-day issues relating to the Ward Housekeeping/Ward Support team.
Undertake cleaning audits of Clinical and Non-Clinical areas in accordance with the National Standards of Cleanliness.
Main duties of the job
Communicate effectively with clinical and non-clinical teams regarding the standard of cleanliness of their areas. Ensure that all Cleaning schedules are in place.
Responsible for dealing with minor complaints quickly and efficiently. Escalate any matters of a more serious nature to the Senior Supervisor.
To attend staff meetings ensuring that all Trust and Corporate information is cascaded down to the housekeeping teams as appropriate.
To ensure that a daily staffing handover is conducted and that any concerns are escalated to the Senior Supervisor.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see full job description and person specification attached for more details on job role and responsibilities.
Job description
Job responsibilities
Please see full job description and person specification attached for more details on job role and responsibilities.
Person Specification
Education & Qualification
Essential
- Educated to Level 4 or equivalent qualification.
- NVQ level 3, or equivalent relating to cleaning.
- Supervisory/Team Leader Qualification.
Desirable
- Supervisory/Team Leader Qualification.
- Certificate in Infection Control
Experience & Knowledge
Essential
- Committed to providing the best standards of cleanliness at all times with excellent attention to detail
- Extensive experience of managing/supervising ancillary staff.
- Experience of risk management, conducting cleaning audits and making judgements on compliance.
- Previous experience of training staff
- Excellent customer care skills.
- Ability to plan and organise cleaning work and schedules
- Experience of managing consumables/stock levels
- Experience of working within a team.
- Previous experience of cleaning in a commercial or NHS capacity.
Desirable
- Experience of working in a healthcare environment.
- Experience of working with the general public.
Skills & Abilities
Essential
- Effective communication skills both verbally and written.
- Working knowledge of Health & Safety requirements, "NHS National Standards of Cleanliness"; COSHH; and Patient Led Assessments of the Care Environment (PLACE)
- Awareness of NHS colour coding system.
- Good computer skills - able to use all Microsoft packages (Word, Excel, Outlook).
- Good interpersonal skills with the ability to work as part of a team and without supervision.
- Ability to prioritise and organise own workload whilst meeting deadlines.
- Ability to recognise and manage challenging situations in a calm and professional manner
- Able to work in a demanding environment.
- Self-motivated, reliable and trustworthy
- Adaptable to change and able to use own initiative.
- Able to work in a Hospital environment.
Personal Qualities
Essential
- Must be hardworking, dedicated and an effective team leader
- Flexible approach to working hours /duties
Person Specification
Education & Qualification
Essential
- Educated to Level 4 or equivalent qualification.
- NVQ level 3, or equivalent relating to cleaning.
- Supervisory/Team Leader Qualification.
Desirable
- Supervisory/Team Leader Qualification.
- Certificate in Infection Control
Experience & Knowledge
Essential
- Committed to providing the best standards of cleanliness at all times with excellent attention to detail
- Extensive experience of managing/supervising ancillary staff.
- Experience of risk management, conducting cleaning audits and making judgements on compliance.
- Previous experience of training staff
- Excellent customer care skills.
- Ability to plan and organise cleaning work and schedules
- Experience of managing consumables/stock levels
- Experience of working within a team.
- Previous experience of cleaning in a commercial or NHS capacity.
Desirable
- Experience of working in a healthcare environment.
- Experience of working with the general public.
Skills & Abilities
Essential
- Effective communication skills both verbally and written.
- Working knowledge of Health & Safety requirements, "NHS National Standards of Cleanliness"; COSHH; and Patient Led Assessments of the Care Environment (PLACE)
- Awareness of NHS colour coding system.
- Good computer skills - able to use all Microsoft packages (Word, Excel, Outlook).
- Good interpersonal skills with the ability to work as part of a team and without supervision.
- Ability to prioritise and organise own workload whilst meeting deadlines.
- Ability to recognise and manage challenging situations in a calm and professional manner
- Able to work in a demanding environment.
- Self-motivated, reliable and trustworthy
- Adaptable to change and able to use own initiative.
- Able to work in a Hospital environment.
Personal Qualities
Essential
- Must be hardworking, dedicated and an effective team leader
- Flexible approach to working hours /duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
