Administrative Clerical Assistant/ Receptionist

Job summary

This is a key post in the provision of administrative, clerical and reception support in antenatal maternity services.

The clerk is an important and integral part of the team and applicants must be willing and able to act on their own initiative and organise their workload effectively to ensure an optimum level of efficient clerical support to the community midwifery team in a timely and accurate manner.

The post holder will have contact with patients, carers and all members of the multi-professional team, as such providing front-of-house services for the department.

This is a Fixed Term Position for up to 6 Months

Main duties of the job

Support midwives in providing care for women and their families within the maternity services.

Answers and deal with incoming telephone calls from women, relatives and staff appropriately, referring to midwifery staff as appropriate.

Checking in women who are attending antenatal/gynaecology clinics, confirming their details and following any processes.

Booking & amending appointments as requested by antenatal/gynaecology booking coordinator, Midwives, Gynaecology Nurses or Doctors

Transports items, e.g.health records between departments as required.

Participates in the rotation to all areas within maternity outpatients to provide clerical and reception cover as required.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?