West Suffolk NHS Foundation Trust

Generic Worker Newmarket INT

The closing date is 25 August 2025

Job summary

A full time Band 3 Generic Worker position is now available within the Newmarket Integrated Neighbourhood Team (INT), based within the Newmarket Hospital building and surrounding areas.

This role will give you insight into Nursing and Therapy focused holistic care delivery within the individual patients own home, and also on occasions, in clinic settings. Every day is so different in the community, with no day being the same. You will travel the locality to ensure our patients needs are met within their own home.

Do you like working autonomously, yet also like the support of a friendly and helpful team? Then this is the job for you!

We are looking for an applicant with experience in a variety of NHS clinical areas although previous community experience is ideal, is not essential. The team are very welcoming and supportive and can support you to adapt your care skills to suit the INT care provisional need.

The successful applicant will work with the District Nursing team, our Community Matron, OT's & Physio's, alongside the GP practices to provide high quality patient care, together with our Integrated Alliance partners, ACS, Home Care, Suffolk County Council and our Voluntary sector colleagues.

Main duties of the job

Main duties of the job

o Complete delegated assessments and applycompetency based treatment/care/interventions to patients under the supervision of a registered practitioner, following a prescribed treatment/care plan.

o Understand own role in delivering care,enabling or providing interventions and treatments to meet individual's needs

o Plan and prioritise own visits to delegated patients, and ensure these are scheduled on System One.

o Ensure patient records are completed for each intervention, and that System One inputting is completed.

o Make basic observations on patients' response to prescribed treatment/care plans,identify risks, and report findings to a qualified practitioner. Make suggestions on care, protection and support.

o Liaise with other health care professionals asrequired.

o Overcome barriers to understanding, patients with hearing or cognitive impairment.

o Communicate with patients/carers by exchanging factual information, giving reassurance, with tact and empathy.

oEstablish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.

oDemonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, and report results to registered practitioner.

oBe responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyone's voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7331951-S

Job locations

Newmarket Community INT

Newmarket Hospital

Newmarket

CB87JG


Job description

Job responsibilities

Job responsibilities:

  • To undertake delegated assessments and deliver healthcare to patients in their own homes, undertaking delegated clinical activities following treatment plans set by registered practitioners.

  • To work within the integrated team to facilitate early discharge from hospital.

  • To work within the integrated team to prevent unnecessary admission to hospital.

To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.

Clinical

  • Apply competency-based treatment/care/interventions to patients under the supervision of a registered practitioner, following a prescribed treatment/care plan.

  • Understand own role and scope of practice in delivering care, enabling or providing interventions and treatments to meet individuals assessed needs

  • Plan and prioritise own visits to delegated patients and ensure these are scheduled on SystmOne.

  • Ensure patient records are completed for each intervention, ensuring SystmOne inputting is completed.

  • Make basic observations on patients response to prescribed treatment/care plans, identify risks, and report findings to a registered practitioner. Make suggestions on care, protection and support.

  • Liaise with other health care professionals as required.

  • Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment.

  • Communicate with patients/carers by using factual information, giving reassurance, with tact and empathy.

  • Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.

  • Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, and report results to qualified practitioner or via daily handover.

  • Be responsible for ensuring equipment is used safely, following relevant training,

  • Ensure equipment is maintained appropriately, reporting issues via incident reporting processes.

  • Contribute to the requisitioning of supplies and equipment through electronic ordering systems.

  • Predominately work independently on specified tasks, with regular clinical support and supervision by a registered practitioner.

  • Work with other practitioners with group work/clinics.

  • Demonstrate an awareness and understanding of consent, and gain consent following organisational policies.

  • Respect peoples dignity, wishes and beliefs, involving them in shared decision making.

  • Maintain store cupboards, pool cars, cleaning equipment and carry out general housekeeping tasks.

  • Undertake indirect patient tasks, such as, answering telephones, arranging appointments, and inputting activity data on System One.

  • Undertake health promotion / education as required, to optimise patient engagement e.g. smoking cessation, falls etc.

  • Work within the Trust policies/guidelines ensuring safe standards of care. Understand the need for risk reporting and pressure ulcer policies and report any incidence promptly via Radar.

  • Adhere to infection control policies and utilise universal precautions as you will be exposed to bodily fluids, infected material, blood products on a daily basis.

  • Demonstrate IT and standard keyboard skills.

Professional

  • Participate and contribute in multidisciplinary team/multi-agency meetings.

  • Attend training as required to enhance role.

  • Be required to demonstrate own duties to students, new starters and/or less experienced staff; and be involved in induction programmes for new staff / students as required.

  • Be aware of limitations of own scope of practice, and when to involve a more senior practitioner, both in daily practice and in emergency situations.

  • Acknowledge and recognise peoples expressed beliefs, preferences and choices.

  • Demonstrate an awareness of clinical governance and risk management and apply to work situation.

  • Provide peer support to other assistants.

  • Actively contribute to team working and express ideas on improving services for users and the team.

  • Be aware of trusts behaviour framework and ensure behaviours are demonstrated in role.

Organisational

  • Undertake mandatory training as required.

  • Participate in the Personal Development Review process.

  • Follow Trust policies, local procedures and Competency Framework

  • Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.

  • Take responsibility to plan and book allocated Annual Leave throughout the year to support your health and wellbeing. Observing trust and local team policy.

  • Contribute to clinical audit as required.

  • Complete risk assessment and incident forms as required.

  • Take part in clinical supervision as per Trust Policy.

Job description

Job responsibilities

Job responsibilities:

  • To undertake delegated assessments and deliver healthcare to patients in their own homes, undertaking delegated clinical activities following treatment plans set by registered practitioners.

  • To work within the integrated team to facilitate early discharge from hospital.

  • To work within the integrated team to prevent unnecessary admission to hospital.

To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.

Clinical

  • Apply competency-based treatment/care/interventions to patients under the supervision of a registered practitioner, following a prescribed treatment/care plan.

  • Understand own role and scope of practice in delivering care, enabling or providing interventions and treatments to meet individuals assessed needs

  • Plan and prioritise own visits to delegated patients and ensure these are scheduled on SystmOne.

  • Ensure patient records are completed for each intervention, ensuring SystmOne inputting is completed.

  • Make basic observations on patients response to prescribed treatment/care plans, identify risks, and report findings to a registered practitioner. Make suggestions on care, protection and support.

  • Liaise with other health care professionals as required.

  • Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment.

  • Communicate with patients/carers by using factual information, giving reassurance, with tact and empathy.

  • Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.

  • Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, and report results to qualified practitioner or via daily handover.

  • Be responsible for ensuring equipment is used safely, following relevant training,

  • Ensure equipment is maintained appropriately, reporting issues via incident reporting processes.

  • Contribute to the requisitioning of supplies and equipment through electronic ordering systems.

  • Predominately work independently on specified tasks, with regular clinical support and supervision by a registered practitioner.

  • Work with other practitioners with group work/clinics.

  • Demonstrate an awareness and understanding of consent, and gain consent following organisational policies.

  • Respect peoples dignity, wishes and beliefs, involving them in shared decision making.

  • Maintain store cupboards, pool cars, cleaning equipment and carry out general housekeeping tasks.

  • Undertake indirect patient tasks, such as, answering telephones, arranging appointments, and inputting activity data on System One.

  • Undertake health promotion / education as required, to optimise patient engagement e.g. smoking cessation, falls etc.

  • Work within the Trust policies/guidelines ensuring safe standards of care. Understand the need for risk reporting and pressure ulcer policies and report any incidence promptly via Radar.

  • Adhere to infection control policies and utilise universal precautions as you will be exposed to bodily fluids, infected material, blood products on a daily basis.

  • Demonstrate IT and standard keyboard skills.

Professional

  • Participate and contribute in multidisciplinary team/multi-agency meetings.

  • Attend training as required to enhance role.

  • Be required to demonstrate own duties to students, new starters and/or less experienced staff; and be involved in induction programmes for new staff / students as required.

  • Be aware of limitations of own scope of practice, and when to involve a more senior practitioner, both in daily practice and in emergency situations.

  • Acknowledge and recognise peoples expressed beliefs, preferences and choices.

  • Demonstrate an awareness of clinical governance and risk management and apply to work situation.

  • Provide peer support to other assistants.

  • Actively contribute to team working and express ideas on improving services for users and the team.

  • Be aware of trusts behaviour framework and ensure behaviours are demonstrated in role.

Organisational

  • Undertake mandatory training as required.

  • Participate in the Personal Development Review process.

  • Follow Trust policies, local procedures and Competency Framework

  • Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.

  • Take responsibility to plan and book allocated Annual Leave throughout the year to support your health and wellbeing. Observing trust and local team policy.

  • Contribute to clinical audit as required.

  • Complete risk assessment and incident forms as required.

  • Take part in clinical supervision as per Trust Policy.

Person Specification

Education & Qualification

Essential

  • QCF care certificate or equivalent knowledge and experience or working towards an Apprenticeship
  • Experience of working with the general public

Desirable

  • NVQ 3 in Health & Social Care or equivalent
  • Experience of working within a care setting

Experience & Knowledge

Essential

  • Able to communicate effectively, in writing and verbally, using the English language
  • Keyboard skills and knowledge of SystmOne
  • Able to provide high standards of care
  • Able to report and escalate concerns to senior clinician

Skills & Abilities

Essential

  • Tact & diplomacy
  • Ability to use own initiative
  • Good observational skills
  • Able to contribute to team goals.
  • Able to Work flexibly to accommodate patient/service needs
  • Demonstrate self-awareness and the ability to reflect on and change own behaviour.
  • Manoeuvre patients using handling aids
  • The ability to kneel, bend & stoop, and work in cramped environments

Personal Qualities

Essential

  • Professional appearance in line with trust uniform policy
  • Highly motivated
  • Welcomes feedback on their performance and able to reflect and change behaviour.
  • Flexible approach to working duties
  • Able to make own travel arrangements to meet the needs of the services if required to
Person Specification

Education & Qualification

Essential

  • QCF care certificate or equivalent knowledge and experience or working towards an Apprenticeship
  • Experience of working with the general public

Desirable

  • NVQ 3 in Health & Social Care or equivalent
  • Experience of working within a care setting

Experience & Knowledge

Essential

  • Able to communicate effectively, in writing and verbally, using the English language
  • Keyboard skills and knowledge of SystmOne
  • Able to provide high standards of care
  • Able to report and escalate concerns to senior clinician

Skills & Abilities

Essential

  • Tact & diplomacy
  • Ability to use own initiative
  • Good observational skills
  • Able to contribute to team goals.
  • Able to Work flexibly to accommodate patient/service needs
  • Demonstrate self-awareness and the ability to reflect on and change own behaviour.
  • Manoeuvre patients using handling aids
  • The ability to kneel, bend & stoop, and work in cramped environments

Personal Qualities

Essential

  • Professional appearance in line with trust uniform policy
  • Highly motivated
  • Welcomes feedback on their performance and able to reflect and change behaviour.
  • Flexible approach to working duties
  • Able to make own travel arrangements to meet the needs of the services if required to

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

Newmarket Community INT

Newmarket Hospital

Newmarket

CB87JG


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details

Employer name

West Suffolk NHS Foundation Trust

Address

Newmarket Community INT

Newmarket Hospital

Newmarket

CB87JG


Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager Newmarket INT

Pippa Sharp

pippa.sharp@wsh.nhs.uk

07974854876

Details

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

179-7331951-S

Job locations

Newmarket Community INT

Newmarket Hospital

Newmarket

CB87JG


Supporting documents

Privacy notice

West Suffolk NHS Foundation Trust's privacy notice (opens in a new tab)