Job summary
Here in the Patient Referral Management Centre we are the first point of contact for patients calling in to the hospital, so we are a very important team here at the West Suffolk Hospital.
We are seeking a highly motivated and passionate PRMC Co-Ordinator who can work under pressure and excel themselves in a fast-paced environment using their initiative to make sure tasks are completed within the deadlines set. Our ideal candidate will be a good team player, that can also work independently who has excellent attention to detail.
STAFF CAR PARKING
Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30.
For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.
This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete "on call" duties within their role.
The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.
Previous applicants need not apply.
Main duties of the job
Here in PRMC you will manage your own specialty individually or as part of a team. In managing your specialty, you are responsible for making sure all outpatient referrals are dealt with appropriately and in a timely manner, filling the appointments with suitable patients and managing your consultants leave alongside the service manager and PA's.
Whilst managing your service, you will be on the phone to patients during your shift to assist them with any queries they may have.
To excel in this role, you need to be computer literate as all of our work is computer based, be able to prioritise your workload efficiently and have empathy towards our patients as the job role is based around sensitive information. If this sounds like a suitable role for you then please apply to become a part of our team or contact us for further information.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description for full details.
- Will seek guidance from the PRMC Manager/Supervisor or Trust clinicians when addressing PRMC issues/discrepancies related to their specific clinical specialties.
- In Support of the PRMC Team will undertakes all tasks in a timely, accurate manner while maintaining the highest standards associated with customer service.
- Participate in weekly meetings with the Senior Management Teams across the Trust from all divisions. Present for discussion accurate patient waiting list figures and escalating any issues.
- At all times will promote among clinicians, health care works are any other associated outside agency, awareness of the PRMC role and its uses within the trust to raise the stature of PRMC as the essences of professionalism.
- Facilitate improved communication within the department and between other departments, clinicians, managers, other staff and patients while maintaining the highest form of customer care.
- Will participate in PRMC Meetings to highlight any issues that may need resolving, to ensure workloads are prioritised in order to meet targets and address any other business.
- Will communicate essential information prior to patients attending appointments.
Job description
Job responsibilities
Please see job description for full details.
- Will seek guidance from the PRMC Manager/Supervisor or Trust clinicians when addressing PRMC issues/discrepancies related to their specific clinical specialties.
- In Support of the PRMC Team will undertakes all tasks in a timely, accurate manner while maintaining the highest standards associated with customer service.
- Participate in weekly meetings with the Senior Management Teams across the Trust from all divisions. Present for discussion accurate patient waiting list figures and escalating any issues.
- At all times will promote among clinicians, health care works are any other associated outside agency, awareness of the PRMC role and its uses within the trust to raise the stature of PRMC as the essences of professionalism.
- Facilitate improved communication within the department and between other departments, clinicians, managers, other staff and patients while maintaining the highest form of customer care.
- Will participate in PRMC Meetings to highlight any issues that may need resolving, to ensure workloads are prioritised in order to meet targets and address any other business.
- Will communicate essential information prior to patients attending appointments.
Person Specification
Education and qualifications
Essential
- English and Maths Grades A-C or above or equivalent
- Higher education qualification E.G NVQ Level 3
- Proven computer literacy
Desirable
- Evidence of Continuous learning
Experience and knowledge
Essential
- Ability to communicate with all levels of health professional and patients.
- Experience with setting and meeting local and national targets.
- Awareness of patient confidentiality
Desirable
- NHS Experience
- Understanding of the 18-Week pathway
- Experience of NHS Administration systems
- Knowledge of Choose and Book (E-Referrals)
- Knowledge of demand and capacity analysis.
- Knowledge of medical terminology.
Personal qualities
Essential
- Ability to learn quickly and understand complex rules and guidelines
- Ability to embrace change
- Professional approach
- Ability to tailor communication techniques to meeting the individual's requirements
- Efficient handling and completion of tasks
- Ability to work both in a team and independently.
- Excellent attention to detail
- Analytical
Desirable
- Desire to progress, learn and improve.
Skills and abilities
Essential
- Excellent communication skills
- Evidence of analytical ability and problem -solving skills.
- Good negotiating and influencing skills
- Ability to work to tight deadlines and under pressure
- Working knowledge of Microsoft Office
- Ability to multi-Task
- Excellent telephone manner
- Able to work on own initiative
- Ability to work in a busy environment
- Ability to motivate
- Time management skills
- Ability to analyse and use spreadsheets.
- Computer Literate
Desirable
- Presentation skills
- Report writing skills
Person Specification
Education and qualifications
Essential
- English and Maths Grades A-C or above or equivalent
- Higher education qualification E.G NVQ Level 3
- Proven computer literacy
Desirable
- Evidence of Continuous learning
Experience and knowledge
Essential
- Ability to communicate with all levels of health professional and patients.
- Experience with setting and meeting local and national targets.
- Awareness of patient confidentiality
Desirable
- NHS Experience
- Understanding of the 18-Week pathway
- Experience of NHS Administration systems
- Knowledge of Choose and Book (E-Referrals)
- Knowledge of demand and capacity analysis.
- Knowledge of medical terminology.
Personal qualities
Essential
- Ability to learn quickly and understand complex rules and guidelines
- Ability to embrace change
- Professional approach
- Ability to tailor communication techniques to meeting the individual's requirements
- Efficient handling and completion of tasks
- Ability to work both in a team and independently.
- Excellent attention to detail
- Analytical
Desirable
- Desire to progress, learn and improve.
Skills and abilities
Essential
- Excellent communication skills
- Evidence of analytical ability and problem -solving skills.
- Good negotiating and influencing skills
- Ability to work to tight deadlines and under pressure
- Working knowledge of Microsoft Office
- Ability to multi-Task
- Excellent telephone manner
- Able to work on own initiative
- Ability to work in a busy environment
- Ability to motivate
- Time management skills
- Ability to analyse and use spreadsheets.
- Computer Literate
Desirable
- Presentation skills
- Report writing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
