Job summary
West Suffolk NHS Foundation Trust is a forward-thinking Trust whose three priorities are, deliver for today, invest in quality, staff and clinical leadership and build a joined-up future for our patients.
Here at West Suffolk NHS Foundation Trust we have a proven reputation for supporting staff of all grades. As an integral part of our team we would like to nurture your ambitions and maximise your potential. West Suffolk NHS Foundation Trust invites you to join our shared vision to deliver the best quality and safest care for our community.
The Surgical Division is seeking to recruit a proactive and passionate Service Manager to support the team. The successful candidate will ideally have management experience within the NHS and a proven track record in leading change and successful team building. They will be an excellent communicator and demonstrate an ability to lead from the front.
This operational role will be responsible for the Performance and Financial delivery within Theatres + Anaesthetics, Pre-Op Assessment and the Waiting List Team, please view the Job Description to gain a further insight into the detail of this exciting opportunity.
This post participates in the Trusts Tactical on-call rota.
If you would like to discuss this opportunity, please contact Matt Glen on 01284 713035 or email Matthew.Glen@wsh.nhs.uk
Main duties of the job
- In conjunction with the Senior Operations Manager (SOM), the post holder will be responsible for the delivery of a safe, efficient and effective patient centred service within the Division at all times in accordance with national and local objectives and standards.
- The post holder will work with clinicians and managers to ensure the achievement of the Trust's strategic objectives.
- To develop and maintain excellent professional working relations with Clinical Leads, SOM's, Senior Nursing Staff, Support and partnership staff to the Division, clinical staff and a range of key external stakeholders.
- To work with clinicians and senior managers to ensure the achievement of the Trust's strategic objectives.
- As an active member of the Divisional Management Team, the Service Manager is responsible for ensuring the efficient and effective day-to-day running of select services within the Division and line managing designated staff.
- In conjunction with the SOM, the Service Manager will identify strategic developments within the service and implement changes where agreed, ensuring the delivery of key quality, performance, and financial plans.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description for full details.
- Service Delivery and Development
- To assume operational responsibility for the provision and development of designated service(s), ensuring high visibility and accessibility to Trust staff
- In conjunction with the Division and other Trust departments, develop business and service plans, ensuring that these correspond with Trust objectives and requirements
- In conjunction with the SOM, ensure the delivery of a responsive, high quality, value for money service within the Division
- Achieve patient access standards (RTT), activity and other related targets with the available resources
- Monitor and take action as agreed with the SOM to ensure that all quality, productivity and profitability targets are achieved.
- Contribute to the development/reconfiguration of services and be responsible for implementation of change in line with the Trusts strategic direction
- Ensure the service has robust plans for dealing with Major Incident events
- To undertake ad hoc projects as requested by the Associate Director of Operations (ADO)/SOM
- Business Planning and Financial Management
- Research, evaluate, plan and implement new ways of working and utilisation of resource in conjunction with clinical and non-clinical staff
- Provide appropriate information and support to the SOM for the preparation of the Annual Business Plan for the Division and contribute to the development and delivery of the service and financial strategy
- Prepare, in conjunction with the SOM, business cases for all aspects of the activities within the designated service(s)
- Support the SOM in the planning and delivery of cost improvement plans for the designated service(s)
- As a budget holder to be responsible for monitoring a delegated budget within the specified are of the Division and ensure the achievement of financial balance
Job description
Job responsibilities
Please see job description for full details.
- Service Delivery and Development
- To assume operational responsibility for the provision and development of designated service(s), ensuring high visibility and accessibility to Trust staff
- In conjunction with the Division and other Trust departments, develop business and service plans, ensuring that these correspond with Trust objectives and requirements
- In conjunction with the SOM, ensure the delivery of a responsive, high quality, value for money service within the Division
- Achieve patient access standards (RTT), activity and other related targets with the available resources
- Monitor and take action as agreed with the SOM to ensure that all quality, productivity and profitability targets are achieved.
- Contribute to the development/reconfiguration of services and be responsible for implementation of change in line with the Trusts strategic direction
- Ensure the service has robust plans for dealing with Major Incident events
- To undertake ad hoc projects as requested by the Associate Director of Operations (ADO)/SOM
- Business Planning and Financial Management
- Research, evaluate, plan and implement new ways of working and utilisation of resource in conjunction with clinical and non-clinical staff
- Provide appropriate information and support to the SOM for the preparation of the Annual Business Plan for the Division and contribute to the development and delivery of the service and financial strategy
- Prepare, in conjunction with the SOM, business cases for all aspects of the activities within the designated service(s)
- Support the SOM in the planning and delivery of cost improvement plans for the designated service(s)
- As a budget holder to be responsible for monitoring a delegated budget within the specified are of the Division and ensure the achievement of financial balance
Person Specification
Education and qualifications
Essential
- Degree level qualification or equivalent
- Management qualification or equivalent experience
Desirable
- MBA or post graduate management qualification
Experience and knowledge
Essential
- Experienced leader of staff working in a multi-professional environment
- Experience of working in operational management within a healthcare environment
- Business planning
- Financial management
- Project management
- Process re-design
- Staff management
- Understanding of government agenda and targets
- Change management
- Competent user of IT
- Knowledge of health service management including; change management, workforce redesign acquired through training and experience to maters level or equivalent
Desirable
- Experience of designing/improving business systems and processes
Skills and abilities
Essential
- Ability to build effective working relationships
- Analytical and report writing
- Excellent interpersonal skills
- Good written and verbal communication skills
- Presentation skills
- Commitment to staff development
- Proven motivation and change management skills
- Excellent time management skills
- Effective delegation
- Excellent communication skills with multi-disciplinary groups
- Chairing meetings
Desirable
- An understanding of the NHS locally and key policy issues that affect business performance
Personal qualities
Essential
- Ability to inspire and enthuse others Innovative approach to change and modernisation
- Ability to be assertive but diplomatic
- Professional attitude
- Interest in personal and professional development
- Organised but able to cope with frequent interruptions
- Team player
- Ability to cope under pressure
- Delivers against objectives
- Flexible approach to working hours/duties
Desirable
- Commercial acumen
- Political awareness - ability to perceive impact of actions on the decisions and activity of others
Person Specification
Education and qualifications
Essential
- Degree level qualification or equivalent
- Management qualification or equivalent experience
Desirable
- MBA or post graduate management qualification
Experience and knowledge
Essential
- Experienced leader of staff working in a multi-professional environment
- Experience of working in operational management within a healthcare environment
- Business planning
- Financial management
- Project management
- Process re-design
- Staff management
- Understanding of government agenda and targets
- Change management
- Competent user of IT
- Knowledge of health service management including; change management, workforce redesign acquired through training and experience to maters level or equivalent
Desirable
- Experience of designing/improving business systems and processes
Skills and abilities
Essential
- Ability to build effective working relationships
- Analytical and report writing
- Excellent interpersonal skills
- Good written and verbal communication skills
- Presentation skills
- Commitment to staff development
- Proven motivation and change management skills
- Excellent time management skills
- Effective delegation
- Excellent communication skills with multi-disciplinary groups
- Chairing meetings
Desirable
- An understanding of the NHS locally and key policy issues that affect business performance
Personal qualities
Essential
- Ability to inspire and enthuse others Innovative approach to change and modernisation
- Ability to be assertive but diplomatic
- Professional attitude
- Interest in personal and professional development
- Organised but able to cope with frequent interruptions
- Team player
- Ability to cope under pressure
- Delivers against objectives
- Flexible approach to working hours/duties
Desirable
- Commercial acumen
- Political awareness - ability to perceive impact of actions on the decisions and activity of others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
