Job summary
The Learning from Deaths team have an exciting opportunity for a caseload manager. This post is for 22 months covering a secondment and is organisational wide.
The LfD caseload manager will support the LfD Clinical lead and the Lead nurse for mortality for the delivery of the LfD service across the organisation.
The post holder will be responsible for ensuring the smooth running of the service, including ensuring that death reviews are carried out as per national and local priorities, allocating reviews to the reviewers and following up review findings for peer review. In addition, the post holder will ensure engagement with clinical teams involved in patient care to ensure themes and learning are progressed. Tact and diplomacy are required for this role and the ability to deal with situations that may be sensitive.
There is a strong link with the patient safety team and the quality improvement team using themes from reviews to improve patient safety and quality.
This post requires an individual with clinical knowledge and the ability to work independently and as part of a varied team.
Main duties of the job
The post holder will be responsible for ensuring the smooth running of the service, including ensuring that death reviews are carried out as per national and local priorities, allocating reviews to the reviewers and following up poor care reviews for peer review.
In addition, the post holder will ensure that themes and learning are feedback to the clinical teams involved in patient care. Tact and diplomacy are required for this role and the ability to deal with situations that may be contentious.
The post holder will need to demonstrate a willingness to participate in projects and improvement groups using thematic analysis from LfD reviews in order to improve the quality of care we provide for our patients.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description for full details.
- In conjunction with the Lead nurse for Mortality, manage the caseload for the LfD department, inclusive of administration staff and reviewers.
- In conjunction with the Lead nurse for mortality, ensure that policies, guidelines etc are up to date and include national and local processes.
- Ensure that death reviews are carried out in a timely fashion, and are prioritised as necessary using national and local priority process.
- Facilitate a regular senior review meeting to enable the review team (and invited clinicians as needed) oversight of all cases identified by the clinical reviewers as poor care or very poor care.
- Working with the LfD administrator, collate a regular portfolio of cases where poor care has been identified by a reviewer to provide the review panel with a decision making framework for categorising the cases according to local definitions.
- Where a case is highlighted as requiring decision making against the more than likely 50% preventable due to problems in care following the review panel, liaise with the Patient Safety team to enable timely handover of the case and its associated records.
- Attend organisational mortality and morbidity meetings to feedback LfD reviews inclusive of good and poor care for learning and dissemination as well as celebrating good aspects of care.
Job description
Job responsibilities
Please see job description for full details.
- In conjunction with the Lead nurse for Mortality, manage the caseload for the LfD department, inclusive of administration staff and reviewers.
- In conjunction with the Lead nurse for mortality, ensure that policies, guidelines etc are up to date and include national and local processes.
- Ensure that death reviews are carried out in a timely fashion, and are prioritised as necessary using national and local priority process.
- Facilitate a regular senior review meeting to enable the review team (and invited clinicians as needed) oversight of all cases identified by the clinical reviewers as poor care or very poor care.
- Working with the LfD administrator, collate a regular portfolio of cases where poor care has been identified by a reviewer to provide the review panel with a decision making framework for categorising the cases according to local definitions.
- Where a case is highlighted as requiring decision making against the more than likely 50% preventable due to problems in care following the review panel, liaise with the Patient Safety team to enable timely handover of the case and its associated records.
- Attend organisational mortality and morbidity meetings to feedback LfD reviews inclusive of good and poor care for learning and dissemination as well as celebrating good aspects of care.
Person Specification
Education and qualifications
Essential
- Degree or working towards
Desirable
- Clinical qualification (e.g. Nurses, paramedic etc)
Experience and knowledge
Essential
- Substantial experience of working in in the NHS.
- Knowledge of practice in a healthcare environment
- A clear understanding of the national Learning from Deaths programme and the Medical Examiner programme
- Knowledge of medical terminology
- Knowledge of current NHS national policies, standards, requirements and directions that relate to measuring and improving the quality and safety of patient care
Desirable
- Experience of navigating an electronic health-record to review patient care
- Experience of participating in meetings involving senior clinical staff and managers
- Experience of presenting to clinical staff and managers
- Experience of providing non-clinical advice or information to patients, carers or relatives
Skills and abilities
Essential
- Able to initiate, plan, manage and deliver projects with minimum oversight
- Ability to support complex teams with conflicting priorities
- Excellent organisational and administrative skills
Desirable
- Demonstrable understanding of quality improvement techniques
- Use of statistical techniques to analyse, interpret and present clinical findings
- Good understanding of clinical systems data
Personal qualities
Essential
- Attention to detail / Completer-finisher
- Tact and diplomacy
- Tenacious and determined
Desirable
Person Specification
Education and qualifications
Essential
- Degree or working towards
Desirable
- Clinical qualification (e.g. Nurses, paramedic etc)
Experience and knowledge
Essential
- Substantial experience of working in in the NHS.
- Knowledge of practice in a healthcare environment
- A clear understanding of the national Learning from Deaths programme and the Medical Examiner programme
- Knowledge of medical terminology
- Knowledge of current NHS national policies, standards, requirements and directions that relate to measuring and improving the quality and safety of patient care
Desirable
- Experience of navigating an electronic health-record to review patient care
- Experience of participating in meetings involving senior clinical staff and managers
- Experience of presenting to clinical staff and managers
- Experience of providing non-clinical advice or information to patients, carers or relatives
Skills and abilities
Essential
- Able to initiate, plan, manage and deliver projects with minimum oversight
- Ability to support complex teams with conflicting priorities
- Excellent organisational and administrative skills
Desirable
- Demonstrable understanding of quality improvement techniques
- Use of statistical techniques to analyse, interpret and present clinical findings
- Good understanding of clinical systems data
Personal qualities
Essential
- Attention to detail / Completer-finisher
- Tact and diplomacy
- Tenacious and determined
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
