Job summary
Glemsford Surgery are currently
looking for a prescription administration assistant to work alongside our
Pharmacy Technician and Care-Co-ordinator. The ideal candidate will need to be
fully IT literate, have excellent written communication skills and attention to
detail. SystmOne experience is an advantage but full training will be given.
Glemsford
Surgery is a small, friendly surgery in rural Suffolk with a patient list of
approximately 4500 patients. Our staff comprises 4 salaried GPs and 4 nursing
team members, alongside a multitude of allied health professionals and practice
administration staff. We are one of a
small number of surgeries in the country that are vertically integrated with
secondary services meaning we are part of West Suffolk NHS Foundation Trust
and offer NHS Agenda for Change terms and conditions
Main duties of the job
Core responsibilities of the role
include:
Monitoring of repeats prescription request
emails
Monitoring of SystmOne repeat requests
Data entry for repeat prescriptions
Assisting with prescription queries
Completion of general administration relating
to prescription requests
Working closely with the Pharmacy Technician
and Care co-ordinator to assist general administration of prescription related
issues
About us
#BeKnown
at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to
more than a quarter of a million people across west Suffolk. We care for,
treat and support people in hospital, at home and in various community
settings.
The
West Suffolk Hospital in Bury St Edmunds provides acute and secondary care
services (emergency department, maternity and neonatal services, day surgery
unit, eye treatment centre, Macmillan unit and children's ward). It has 500+
beds and is a partner teaching hospital of the University of Cambridge.
Adult
and paediatric community services, provided in collaboration with West Suffolk
Alliance partners, include a range of nursing, therapy, specialist, and ongoing
temporary care and rehabilitation, some at our Newmarket Community Hospital.
We
do our utmost to achieve outstanding clinical outcomes for patients and our
values of fairness, inclusivity, respect, safety and team work guide how we
work and behave as a team.
With
nearly 5,000 staff, from all over the world, we strive to make our organisation
a great place to work. Whatever your role or ambition, we want to help you be
the best you can be.
We
promote a diverse and inclusive community where everyones voice counts and you
can #BeKnown for whoever you are.
Join
us. What will you #BeKnown for?
Job description
Job responsibilities
JOB PURPOSE:
This is a key post in the provision
of prescriptive administrative and clerical support in Glemsford Surgery.
The post is an important and
integral part of the surgery and applicants must be willing and able to act on
their own initiative and organise their workload effectively to ensure an
optimum level of efficient support to the pharmacy technician and care
coordinators as well as medical staff in a timely and accurate manner.
KEY TASKS:
(may include but not limited to:)
1.
Establishing and maintaining
administrative systems to achieve high standards of administrative practice
2.
Using computer software programmes
to enter and process repeat prescription requests
3.
Assisting the pharmacy technician
with correspondence and reports where necessary
4.
Maintaining an effective system and
actively managing the repeat prescription requests received by the surgery
5.
Contributing to the storage of
information, both paper and electronic, including the management of email
6.
Undertaking any computerised work as
required, including creating and maintenance of spreadsheets, databases, charts
and PowerPoint presentations
7.
Communicating courteously and
sensitively with a wide range of internal and external stakeholders
8.
Maintaining the highest standards of
confidentiality when dealing with sensitive information, including information
relating to patients or staff
9.
Prioritising own workload
10. Managing a number of tasks simultaneously, keeping track of
half completed tasks that are awaiting further information, working within an
environment of frequent interruptions, competing demands with the ability to
meet deadlines
Job description
Job responsibilities
JOB PURPOSE:
This is a key post in the provision
of prescriptive administrative and clerical support in Glemsford Surgery.
The post is an important and
integral part of the surgery and applicants must be willing and able to act on
their own initiative and organise their workload effectively to ensure an
optimum level of efficient support to the pharmacy technician and care
coordinators as well as medical staff in a timely and accurate manner.
KEY TASKS:
(may include but not limited to:)
1.
Establishing and maintaining
administrative systems to achieve high standards of administrative practice
2.
Using computer software programmes
to enter and process repeat prescription requests
3.
Assisting the pharmacy technician
with correspondence and reports where necessary
4.
Maintaining an effective system and
actively managing the repeat prescription requests received by the surgery
5.
Contributing to the storage of
information, both paper and electronic, including the management of email
6.
Undertaking any computerised work as
required, including creating and maintenance of spreadsheets, databases, charts
and PowerPoint presentations
7.
Communicating courteously and
sensitively with a wide range of internal and external stakeholders
8.
Maintaining the highest standards of
confidentiality when dealing with sensitive information, including information
relating to patients or staff
9.
Prioritising own workload
10. Managing a number of tasks simultaneously, keeping track of
half completed tasks that are awaiting further information, working within an
environment of frequent interruptions, competing demands with the ability to
meet deadlines
Person Specification
Qualifications
Essential
- 3 or more GCSE qualifications A-C grade to include English and Maths, or equivalent
Experience
Essential
- Working in a Team
- Some Customer Service experience
- Microsoft Outlook and Word Experience or equivalent
Desirable
- SystmOne experience
- Administrative/Data entry experience
Skills & Abilities
Essential
- Good organisational skills
- Good Written & Verbal Communication skills
- Good customer service skills
- Effective Time Management skill
- Key Board skills
- Ability to work closely and at pace, assisting other members of the team to meet deadlines, sharing workload and providing cover for absences where necessary.
Desirable
Personal Qualities
Essential
- Welcoming/friendly
- Work well under pressure
- Confidentiality
- Prioritise work
- Work in a busy environment
- Attention to detail
- Flexible approach to working hours/duties
Person Specification
Qualifications
Essential
- 3 or more GCSE qualifications A-C grade to include English and Maths, or equivalent
Experience
Essential
- Working in a Team
- Some Customer Service experience
- Microsoft Outlook and Word Experience or equivalent
Desirable
- SystmOne experience
- Administrative/Data entry experience
Skills & Abilities
Essential
- Good organisational skills
- Good Written & Verbal Communication skills
- Good customer service skills
- Effective Time Management skill
- Key Board skills
- Ability to work closely and at pace, assisting other members of the team to meet deadlines, sharing workload and providing cover for absences where necessary.
Desirable
Personal Qualities
Essential
- Welcoming/friendly
- Work well under pressure
- Confidentiality
- Prioritise work
- Work in a busy environment
- Attention to detail
- Flexible approach to working hours/duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
