Integrated Locality Lead-Health - Band 8a - Community

Job responsibilities

Please see the full job description for more detail in supporting information

JOB PURPOSE:

The main purpose of this role is to lead the development of integrated operational delivery of adult health and social care in the specified locality to deliver better outcomes for people to live as independent lives as possible. The postholder will be directly responsible for the implementation, direct management and delivery of the Integrated Neighbourhood Team (INT), working alongside other operational managers and specialist services. This will also be a key role to lead the strategic development in individual localities to support and progress integrated working with partners and communities to ensure the service offer to local people is joined up and providing the best quality and evidence-based care.

You will be responsible for leading on specific clinical/care governance activity within the INT, which will include the oversight and monitoring of standards, responding to complaints, staff support, learning, development, supervision, and the implementation of policy and clinical guidelines.

As an experienced manager of complex change and multidisciplinary teams, the Integrated Locality Lead will be expected to deliver transformational as well as operational change to ensure the priorities of the Alliance partners and of the locality are delivered effectively. The post holder will work closely with transformational colleagues and professional leads to deliver these changes.

You will be expected to promote the Alliance vision, objectives, and priorities effectively to your staff, our partners, and the public and always inspire others by role modelling organisational values. You will promote a culture of value for money, outcome-based customer / patient focus and continuous improvement.

KEY TASKS:

Shaping and leading integrated working

Lead the development of the INT using the maturity matrix as a guide ensuring the core principles of a one team approach is progressed, removing duplication and streamlining policy and practice. This will include developing single referral pathways, integrated priority triaging and trusted assessment, shared access to records and shared care planning

Develop a shared leadership approach with social care/health care in the locality that supports integrated working and removes silos in delivery. This will lead to single leadership of the multidisciplinary team across health and social care, working towards pooled resources and shared decision making

Provide local leadership support to the development of a place-based improvement plan that supports the Alliance Delivery Plan working closely with system partners, local communities and colleagues from Transformation and Professional Leadership. This will include using data and collaborative working with locality partners and services to inform priority setting and planning for changes in delivery and utilisation of capacity

Lead the improvement in joint working practice with mental health and primary care in the locality and create the multidisciplinary team approach to case management, review and care coordination

Develop the interface with the INT and local communities ensuring alternatives to formal care are supported by other local networks and groups. This will include an improvement in utilisation of social prescribing

Support the system cultural shift to a vision of support to people in their own home rather than a system of a separate organisations. This means supporting development of 24/7 support, access to specialist advice and further development of digital technology for remote monitoring and self-managed care

Lead effective partnership working within and outside of the organisation, creating a culture that promotes meaningful participation of individuals, communities, families and carers and co-production of services and solutions

Create and sustain an organisational environment where people feel supported to challenge on issues of discrimination and oppression

Take strategic responsibility for developing and sustaining a culture where the principles of social justice, social inclusion and equality are applied to strategic decision-making

Take responsibility for continuously developing my strategic leadership and my ability to have influence and impact on my local and wider systems

Prevention, proactive care and population health management approach

Support the Alliance ambition to implement a proactive holistic model of care that identifies early the people most vulnerable and/or at risk

Work towards implementing a phased approach towards population health management making use of tools already in use to facilitate case finding. This may initially start with working with practices to utilise the Electronic Frailty Index to support people of 65 and over living with frailty

Support the development of care coordination and multi-disciplinary complex case reviews

Working with senior management and transformation leads, use data to evaluate the impact of interventions on demand and population health

A clear focus on people, families and community needs, in the context of demand reduction, ensuring preventative and long-term sustainable solutions which enable people to live long and fulfilling lives by maximising their independence

Operational Management

Be responsible for the leadership decision making and effective operations in planning, programme development, human resources and staff development, and financial oversight. This will incorporate responsibility for all HR processes as well as encouraging remote working and when appropriate ensuring staff in teams are empowered to work across teams and/ or specialisms

Promote the rights, strengths and wellbeing of people, families and communities: Respect and promote the human rights, views, wishes and feelings of the people we work with, balancing rights and risks and enabling access to advice, advocacy, support and services. Work in partnership with people to promote their well-being and achieve best outcomes, recognising them as experts in their own lives. Recognise differences across diverse communities and challenge the impact of disadvantage and discrimination on people and their families and communities. Promote social justice, helping to confront and resolve issues of inequality and inclusion

Be accountable for direct delivery of clinical and social care services within the INT, including oversight of all team practitioner caseloads, ensuring customers/patients and carers receive the most appropriate support, delivered by the most appropriate person

Lead the implementation of the health and social care resources within the INT either directly through line management and oversight of effective rostering e.g. the INT or indirectly when services are supporting the locality population. This will involve working collaboratively with and overseeing that services supporting the locality are integrated with local pathways and delivering optimum care and support

Create and maintain a culture where concerns about practice, quality and service user experience are effectively dealt with, including reporting to the regulator as appropriate

Take strategic responsibility for ensuring that the service is compliant with the law, and secure the provision of expert advice, making judicious use of such advice

Be responsible for the locality performance and quality standards, working closely with senior colleagues and professional leads, ensuring early escalation ensuring early escalation processes are in place. Support the development of locality-based information and performance dashboards

Develop trust and shared priorities with the Alliance Delivery Leads, Integrated Director, partners and stakeholders, both in the West Suffolk Alliance and wider system including tackling areas of conflict and creating solutions to ensure the delivery of user-focussed, integrated, locality based services for vulnerable adults and their families

Ensuring that all statutory services and operational obligations (e.g. Care Act, Mental Capacity Act, CQC, Safeguarding, supervision, etc.) are fulfilled and delivered to agreed standards and quality frameworks

Have full overview and accountability for quality of practice and decisions within the designated Integrated Team

Have oversight of the management of highly complex decisions across clinical boundaries using analytical and interpretation skills to compare a range of options to service delivery. This may involve making operational decisions outside of your field of professional expertise

Ensure the INT maintains clear, legible and accurate records of contact with patients/carers in line with the organisations requirements, policies and procedures

Delivery of savings plans. Ensure compliance with existing controls and governance to track financial performance

Operational rigour to all service delivery ensuring agreed standards relating to quality, safety and compliance are achieved. This includes contribution to appropriate business continuity plans for services

Qualifications

Essential

• Qualification and degree level or relevant experience of leadership roles
• Management qualification or equivalent study at NHS Leadership Academy level or equivalent experience
• Documented evidence of Continued Professional Development in management and community development or social care

Desirable

• Coaching qualification
• Approved Mental Health Practitioner
• Best Interest Assessor Practice Educator

Skills and Abilities

Essential

• High level of communication skills
• High level of effective leadership and management skills including appraisals, recruitment and performance management
• Experience of dealing with all areas of operational line management
• High level of ability to work under pressure and set priorities to achieve service objectives
• Ability to manage conflicting demands
• High level of skill in developing and maintaining effective working relationships with relevant stakeholder
• Clear understanding of and a high level of commitment to, clinical governance
• Involvement in the planning, development and implementation of services with a focus on own locality needs
• To have a commitment to the delivery of an equitable person-centred service

Experience

Essential

• Good insight into NHS and Social Care reform nationally and at Suffolk and NEE ICS level Excellent understanding of West Suffolk Alliance Strategy and priorities
• Good insight into transformational change and ability to forward plan
• Good working knowledge of the needs of service users from a health and social care perspective and experience of working within an Integrated Health and Social Care system
• Experience of the management of complex change and management of integrated teams High level of ability to reflect on, and critically appraise, own practice and performance
• High level of presentation and training skills
• Experience of Microsoft Office including excel and use of email
• Ability to manage and monitor delegated team budget
• Ability to monitor and analyse data to assist in developing and managing system delivery from team perspective, including management of waiting lists and performance
• Evidence of harnessing the strengths and talents of team members in order to support them to realise their full potential and achieve personal team and system goals
• Evidence of leadership and management skills
• Knowledge of recruitment and selection processes
• High level of knowledge of current legislation and policy and understanding of health and social care drivers
• A broad knowledge of primary and community services and a good insight of associated challenges
• Responsible for ensuring appropriate Supervision is in place in adherence with relevant policies
• A knowledge of how statutory services and third sector organisations are organised and how they work together to meet the needs of service users
• Experience of working with adults with complexity
• Experience of partnership working with a range of primary and community services, including Health, Adult Social Care Services and the Independent Sector
• To demonstrate a knowledge of Health and Safety legislation for self and others within the team and self
• Knowledge and understanding of audit and quality issues
• Experience of leading and participating in research and audit
• To demonstrate a knowledge of Health and Safety legislation for self and others within the team and self
• Knowledge of current manual handling regulations, monitor and manage these within the team and self
• Knowledge and understanding of professional and ethical issues
• To demonstrate a knowledge and understanding of equality and diversity including relevant legislation

Personal Qualities

Essential

• A passion for improving the Health and Social Care wellbeing of people across Suffolk
• Ability to travel around Suffolk in timely manner to meet the needs of the role
• Positive leadership behaviours to organisational and professional standards
• Ability to self- manage and prioritise work
• Resilient under pressure and ability to remain positive when challenged
• To be innovative and creative in the pursuit of an efficient and effective person-centred system
• Flexible approach to working hours/duties
• Ability to travel to all rural locations to meet the needs of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).