Job summary
An
exciting opportunity has arisen within a friendly team in the Finance
Department for an Income and Credit Control Officer, to provide support in the
delivery of efficient and effective financial system processes.
This role is for a fixed term to
cover maternity leave and the post holder will be responsible for all aspects of
receiving income and referring outstanding debts to our third-party collections
agency. This work includes considerable
skill when talking to bad payers on overdue invoices. All this work involves working on own
initiative and facts and documents must be correct for Court action.
Although
you will be given full training and support, you will need to be able to work
autonomously and be confident in making decisions within the framework
provided. West Suffolk Hospital offers flexible working hours, this role will
also involve a blended way of working with some days being office based and
some days working from home. The role offers a competitive salary and a minimum
of 27 days annual leave plus all bank holidays.
If you have the necessary
skills, experience and qualities to help us to put patients first, we would
like to hear from you.
Main duties of the job
Within
the Accounts Receivable team we are looking for the qualities below and the
position will require these:
Have good IT skills
and a willingness to learn new systems.
Deal with queries
raised in respect of invoices and liaise with other departments or
organisations to resolve queries.
Have good attention
to detail and accuracy of information.
Be a team player
which will involve supporting and assisting other team members when needed to
create an inclusive environment.
About us
#BeKnown
at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to
more than a quarter of a million people across west Suffolk. We care for,
treat and support people in hospital, at home and in various community
settings.
The
West Suffolk Hospital in Bury St Edmunds provides acute and secondary care
services (emergency department, maternity and neonatal services, day surgery
unit, eye treatment centre, Macmillan unit and children's ward). It has 500+
beds and is a partner teaching hospital of the University of Cambridge.
Adult
and paediatric community services, provided in collaboration with West Suffolk
Alliance partners, include a range of nursing, therapy, specialist, and ongoing
temporary care and rehabilitation, some at our Newmarket Community Hospital.
We
do our utmost to achieve outstanding clinical outcomes for patients and our
values of fairness, inclusivity, respect, safety and team work guide how we
work and behave as a team.
With
nearly 5,000 staff, from all over the world, we strive to make our organisation
a great place to work. Whatever your role or ambition, we want to help you be
the best you can be.
We
promote a diverse and inclusive community where everyones voice counts and you
can #BeKnown for whoever you are.
Join
us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description for full details.
Key Tasks & Responsibilities:
- Maintain debtors ledger and debt collection procedures for all outstanding income.
- Issuing credit notes and refunds, subject to procedural approval.
- Negotiate repayment agreements within approval parameters and take daily card payments.
- Contacting debtors (phone/letter/email) when accounts become overdue and escalate as appropriate. This work involves complex and often difficult discussions with bad payers using firmness and tact. Papers have to be prepared for the debt collection agency and decisions taken on whether to take the debtor to Court and send in bailiffs. Private patients, overseas visitors and insurance companies have to be contacted and this can mean discussing matters with people or companies outside of the UK.
- Ensure letters and statements are sent out in line with the Trusts debt management procedure, including account maintenance.
- Extract information from the Trusts debtors Integra ledger system and collating to allow efficient follow up procedures for the collection of non-payment of contract invoices with other Trusts.
- Reconciliation of private patient income collected on behalf of consultants. Producing spreadsheets and accurately balancing these back to the control accounts within the financial ledger.
- Create new NHS accounts on the ledger system and update amendments accordingly.
- Undertake other relevant duties as may be delegated by the Accounts Receivable and Overseas Visitor Manager or Assistant Director of Finance after appropriate consultation with the post holder.
- Any other ad hoc duties.
- Maintain confidentiality at all times.
- Comply with Health and Safety codes of practices and procedures.
Job description
Job responsibilities
Please see job description for full details.
Key Tasks & Responsibilities:
- Maintain debtors ledger and debt collection procedures for all outstanding income.
- Issuing credit notes and refunds, subject to procedural approval.
- Negotiate repayment agreements within approval parameters and take daily card payments.
- Contacting debtors (phone/letter/email) when accounts become overdue and escalate as appropriate. This work involves complex and often difficult discussions with bad payers using firmness and tact. Papers have to be prepared for the debt collection agency and decisions taken on whether to take the debtor to Court and send in bailiffs. Private patients, overseas visitors and insurance companies have to be contacted and this can mean discussing matters with people or companies outside of the UK.
- Ensure letters and statements are sent out in line with the Trusts debt management procedure, including account maintenance.
- Extract information from the Trusts debtors Integra ledger system and collating to allow efficient follow up procedures for the collection of non-payment of contract invoices with other Trusts.
- Reconciliation of private patient income collected on behalf of consultants. Producing spreadsheets and accurately balancing these back to the control accounts within the financial ledger.
- Create new NHS accounts on the ledger system and update amendments accordingly.
- Undertake other relevant duties as may be delegated by the Accounts Receivable and Overseas Visitor Manager or Assistant Director of Finance after appropriate consultation with the post holder.
- Any other ad hoc duties.
- Maintain confidentiality at all times.
- Comply with Health and Safety codes of practices and procedures.
Person Specification
Qualifications
Essential
- 5 GCSEs A*-C or equivalent
Desirable
- GCSE Maths and English or equivalent
- To be studying for an Intermediate Finance Qualification such as AAT
Personal Qualities
Essential
- Excellent interpersonal skills.
- Tact, patience and politeness.
- Committed team player.
- Good organisational skills.
- Must be honest and hardworking
- Able to work under pressure
- Good telephone manner
Experience
Essential
- Experience dealing with debt collection
- Use of computerised systems
Desirable
- Office experience in a financial environment within the NHS
Skills & Abilities
Essential
- Ability to deal with difficult debtors to resolve a situation
- Coping strategies when faced with angry/abusive telephone calls
- To understand and implement debtors procedures
- Able to work on own initiative
- Prioritising of workloads
Person Specification
Qualifications
Essential
- 5 GCSEs A*-C or equivalent
Desirable
- GCSE Maths and English or equivalent
- To be studying for an Intermediate Finance Qualification such as AAT
Personal Qualities
Essential
- Excellent interpersonal skills.
- Tact, patience and politeness.
- Committed team player.
- Good organisational skills.
- Must be honest and hardworking
- Able to work under pressure
- Good telephone manner
Experience
Essential
- Experience dealing with debt collection
- Use of computerised systems
Desirable
- Office experience in a financial environment within the NHS
Skills & Abilities
Essential
- Ability to deal with difficult debtors to resolve a situation
- Coping strategies when faced with angry/abusive telephone calls
- To understand and implement debtors procedures
- Able to work on own initiative
- Prioritising of workloads
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospitals Nhs Trust
Hardwick Lane
Bury St. Edmunds
Suffolk
IP332QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
