Job summary
#hellomyname is Chris Giles and I am the Assistant Housekeeping Manager at the West Suffolk NHS Foundation Trust.
Our Housekeeping Supervisors are responsible for contributing to the provision of a clean, safe and comfortable environment for our patients, staff and visitors and we are looking to expand our team.
Assist with the day-to-day delivery of Housekeeping services across clinical and non-clinical areas, including the deployment of Housekeeping staff.
To provide a clean and safe environment to our patients, visitors and staff ensuring that a high standard of cleanliness in line with National Cleaning Standards, infection control and health and safety are met and maintained.
Manage day-to-day issues relating to the Ward Housekeeping/Ward Support team.
We are looking for evening staff to work the following shifts: -
Whilst it would be helpful if you had experience of cleaning within a domestic or commercial environment, full induction and ongoing training will be provided. There is also the opportunity of further training and development. Experience of leading teams would desirable also.
So, if you are a reliable, hardworking individual, have a great eye for detail together with the required qualifications, then why not come and join our housekeeping management team.
Main duties of the job
- Day to
day management of housekeeping services and staff
- Conduct
appraisals for relevant staff.
- Undertake
return to work interviews for all housekeeping staff
- Communicate
effectively with clinical and non-clinical teams regarding the standard of
cleanliness of their areas. Ensure that all cleaning schedules are in place.
- Responsible
for dealing with minor complaints quickly and efficiently. Escalate any matters
of a more serious nature to the Senior Supervisor.
- In the
absence of the Senior Supervisor, co-ordinate the deployment of all
housekeeping staff to ensure that sickness and holiday absence is properly
covered and operational commitments are satisfactorily delivered.
- To
ensure that all staff under direct management remit attend mandatory training
or e-learning sessions. Where required, support staff with obtaining new
passwords for e-mail accounts.
- To
ensure that deep cleaning of wards is conducted following incidents of gross
contamination with blood and body fluids and following outbreaks of infection.
This includes ensuring that the area is cleaned with the appropriate chemicals,
- Ensure
Housekeeping staff undertake full legionella and pseudomonas flushing of all
outlets in line with the Standard Operating Procedure. Ensure that failures to
flush an outlet are reported to the Senior Supervisor for further action.
Ensure relevant paperwork is completed and maintained.
About us
#BeKnown
at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to
more than a quarter of a million people across west Suffolk. We care for,
treat and support people in hospital, at home and in various community
settings.
The
West Suffolk Hospital in Bury St Edmunds provides acute and secondary care
services (emergency department, maternity and neonatal services, day surgery
unit, eye treatment centre, Macmillan unit and children's ward). It has 500+
beds and is a partner teaching hospital of the University of Cambridge.
Adult
and paediatric community services, provided in collaboration with West Suffolk
Alliance partners, include a range of nursing, therapy, specialist, and ongoing
temporary care and rehabilitation, some at our Newmarket Community Hospital.
We
do our utmost to achieve outstanding clinical outcomes for patients and our
values of fairness, inclusivity, respect, safety and team work guide how we
work and behave as a team.
With
nearly 5,000 staff, from all over the world, we strive to make our organisation
a great place to work. Whatever your role or ambition, we want to help you be
the best you can be.
We
promote a diverse and inclusive community where everyones voice counts and you
can #BeKnown for whoever you are.
Join
us. What will you #BeKnown for?
Job description
Job responsibilities
Job summary:
Assist with
the day to day delivery of Housekeeping services across clinical and
non-clinical areas, including the deployment of Housekeeping staff.
To provide a
clean and safe environment to our patients, visitors and staff ensuring that a
high standard of cleanliness in line with National Cleaning
Standards, infection control
and health and safety are met and maintained
Manage day-to-day issues relating to the Ward Housekeeping/Ward Support
team.
Undertake cleaning
audits of Clinical
and Non-Clinical areas in accordance with the National Standards of Cleanliness
Job responsibilities:
Communication and Team work
1.
Communicate effectively with clinical and non-clinical teams regarding the standard of cleanliness of their areas. Ensure
that all Cleaning schedules are in place.
2.
Responsible for dealing with minor complaints quickly and efficiently. Escalate any matters of a more serious nature to the
Senior Supervisor.
3. To attend staff meetings ensuring
that all Trust
and Corporate information is cascaded down to the housekeeping teams as
appropriate.
4.
To ensure that
a daily staffing handover is conducted and that any concerns
are escalated to the Senior
Supervisor.
Managing People and Resources
1. In the absence
of the Senior Supervisor, co-ordinate the deployment of all housekeeping staff to ensure that sickness and holiday absence is properly
covered and operational commitments are satisfactorily delivered.
2. To supervise, support and monitor the
Housekeepers daily cleaning performance, identify and deal immediately with
areas or concern.
3. To ensure that all additional housekeeping tasks received
via the e-care
system are actioned and completed in a timely manner.
To liaise with the site team for advice, where the priority of tasks is unclear
and there are competing demands on the Housekeeping service.
4. To undertake return
to work interviews. Escalate concerns
to Senior Supervisor.
5. To assist with the recruitment, selection and induction of new Housekeepers.
6. To complete pay correction
paperwork, where required, and liaise with the
health roster and HR teams. To ensure
that all bank and overtime
shifts are recorded
on the rota as and when
booked.
7. To ensure that all staff under direct
management remit attend
mandatory training or e-learning
sessions. Where required, support staff with obtaining new passwords for e-mail
accounts.
8. To conduct staff appraisals and maintain
appropriate staff records, set objectives and personal development plans for
staff under direct remit.
9. To cover other Housekeeping Supervisors
areas during times of absence and as assigned by the Senior Supervisor.
Planning and Organising
1. To ensure that all Quality and
Performance checklists are completed within agreed timeframes and that action
points are dealt with accordingly.
2. Responsible for the planning and
delivery of specialist cleaning, according to operational requirements, for
example: de-scaling; spot cleaning; stains, spillages.
3. To ensure that deep cleaning of wards is
conducted following incidents of gross contamination with blood and body fluids
and following outbreaks of infection. This includes ensuring that the area is cleaned
with the appropriate chemicals, that the fogging machine
is used as per manufacturers instruction, filled with Hydrogen Peroxide
solution, that the ward or department is aware of the fogging process, the area is secure so that no-one can access
while the fogging process is in progress. Liaise with the estates team to disable
the fire alarm.
4. Lead responsibility for the monitoring
of Housekeeping staffs cleaning performance. Undertake audits of clinical
wards and departments in accordance with the National Standards of Cleanliness.
Ensure that all areas are inspected by the end of each month. Report any areas
below 90% compliant to the Senior Supervisor.
5. To ensure that wards, following
maintenance works, are cleaned to the appropriate standards so that operational
commitments can commence as requested.
6. To investigate minor complaints and adverse incidents. Report all identified incidents via the Datix electronic incident reporting
system.
7. To maintain staff records and complete
Record of Discussion on performance related concerns. Escalate ongoing or
consistent matters to the Senior Supervisor.
8. To provide support to the Trusts
accommodation team, where required, this includes the management of on-call rooms,
too tired to drive and emergency rooms outside working
hours. Allocate keys to staff arriving in accommodation outside working
hours. Where appropriate, deal with any concerns raised by residents, liaising
with on-call engineer via SWB.
9. To ensure that Housekeeping stock
cupboards are replenished accordingly from the main storeroom.
10. To order Housekeeping consumables and
other stock items via the Powergate ordering system.
Health and Safety
1.
Ensure
Housekeeping staff undertake full legionella and pseudomonas flushing of all outlets in line with the Standard
Operating Procedure. Ensure
that failures to flush an outlet are reported to the Senior
Supervisor for further action. Ensure relevant paperwork is completed and
maintained.
2.
To
adhere to all manufacturers guidance and recommended product contact time
for all cleaning/ disinfectant solutions/products. To ensure correct
amount of chemicals
are used so that disposable
usage is minimised to optimise efficiencies.
3. Ensure
all staff are trained in the correct
and safe use of equipment as necessary to provide
the service, for example: suction cleaner; floor maintenance equipment; mopping
systems (wet and dry); carpet cleaning machinery; steam cleaners.
4.
To ensure
that housekeeping staff have the appropriate training
and use of PPE when assigned to isolation areas.
5.
Lead responsibility for the allocation of staff uniforms
and protective clothing
to meet Health and Safety requirements.
6.
Responsible for ensuring that all cleaning
materials are correctly stored/marked and are easily identifiable in accordance
with C.O.S.H.H regulations.
7.
To ensure good practice
in the collection, disposal and segregation of all waste handled
by Housekeeping staff. Report any needlestick injuries immediately to
either the Senior Supervisor or Assistant HK Manager.
8.
To report
and document any Infection issues to either
the Senior Supervisor or Assistant HK
Manager.
9.
Respond to any tasks that may arise in an emergency
situation, blocked toilets,
floods or water leaks.
10.
To report
and document any fabric or structural repairs
that presents a Health and Safety concern.
11.
Ensure that any damaged,
faulty or broken
equipment is reported
via the Estates Helpdesk and
ensure that the correct signage is in place to alert staff where required, i.e
putting a toilet out of action.
Training and Teaching
To participate in suitable and mandatory training
courses in line with departmental and Trust requirements
Job description
Job responsibilities
Job summary:
Assist with
the day to day delivery of Housekeeping services across clinical and
non-clinical areas, including the deployment of Housekeeping staff.
To provide a
clean and safe environment to our patients, visitors and staff ensuring that a
high standard of cleanliness in line with National Cleaning
Standards, infection control
and health and safety are met and maintained
Manage day-to-day issues relating to the Ward Housekeeping/Ward Support
team.
Undertake cleaning
audits of Clinical
and Non-Clinical areas in accordance with the National Standards of Cleanliness
Job responsibilities:
Communication and Team work
1.
Communicate effectively with clinical and non-clinical teams regarding the standard of cleanliness of their areas. Ensure
that all Cleaning schedules are in place.
2.
Responsible for dealing with minor complaints quickly and efficiently. Escalate any matters of a more serious nature to the
Senior Supervisor.
3. To attend staff meetings ensuring
that all Trust
and Corporate information is cascaded down to the housekeeping teams as
appropriate.
4.
To ensure that
a daily staffing handover is conducted and that any concerns
are escalated to the Senior
Supervisor.
Managing People and Resources
1. In the absence
of the Senior Supervisor, co-ordinate the deployment of all housekeeping staff to ensure that sickness and holiday absence is properly
covered and operational commitments are satisfactorily delivered.
2. To supervise, support and monitor the
Housekeepers daily cleaning performance, identify and deal immediately with
areas or concern.
3. To ensure that all additional housekeeping tasks received
via the e-care
system are actioned and completed in a timely manner.
To liaise with the site team for advice, where the priority of tasks is unclear
and there are competing demands on the Housekeeping service.
4. To undertake return
to work interviews. Escalate concerns
to Senior Supervisor.
5. To assist with the recruitment, selection and induction of new Housekeepers.
6. To complete pay correction
paperwork, where required, and liaise with the
health roster and HR teams. To ensure
that all bank and overtime
shifts are recorded
on the rota as and when
booked.
7. To ensure that all staff under direct
management remit attend
mandatory training or e-learning
sessions. Where required, support staff with obtaining new passwords for e-mail
accounts.
8. To conduct staff appraisals and maintain
appropriate staff records, set objectives and personal development plans for
staff under direct remit.
9. To cover other Housekeeping Supervisors
areas during times of absence and as assigned by the Senior Supervisor.
Planning and Organising
1. To ensure that all Quality and
Performance checklists are completed within agreed timeframes and that action
points are dealt with accordingly.
2. Responsible for the planning and
delivery of specialist cleaning, according to operational requirements, for
example: de-scaling; spot cleaning; stains, spillages.
3. To ensure that deep cleaning of wards is
conducted following incidents of gross contamination with blood and body fluids
and following outbreaks of infection. This includes ensuring that the area is cleaned
with the appropriate chemicals, that the fogging machine
is used as per manufacturers instruction, filled with Hydrogen Peroxide
solution, that the ward or department is aware of the fogging process, the area is secure so that no-one can access
while the fogging process is in progress. Liaise with the estates team to disable
the fire alarm.
4. Lead responsibility for the monitoring
of Housekeeping staffs cleaning performance. Undertake audits of clinical
wards and departments in accordance with the National Standards of Cleanliness.
Ensure that all areas are inspected by the end of each month. Report any areas
below 90% compliant to the Senior Supervisor.
5. To ensure that wards, following
maintenance works, are cleaned to the appropriate standards so that operational
commitments can commence as requested.
6. To investigate minor complaints and adverse incidents. Report all identified incidents via the Datix electronic incident reporting
system.
7. To maintain staff records and complete
Record of Discussion on performance related concerns. Escalate ongoing or
consistent matters to the Senior Supervisor.
8. To provide support to the Trusts
accommodation team, where required, this includes the management of on-call rooms,
too tired to drive and emergency rooms outside working
hours. Allocate keys to staff arriving in accommodation outside working
hours. Where appropriate, deal with any concerns raised by residents, liaising
with on-call engineer via SWB.
9. To ensure that Housekeeping stock
cupboards are replenished accordingly from the main storeroom.
10. To order Housekeeping consumables and
other stock items via the Powergate ordering system.
Health and Safety
1.
Ensure
Housekeeping staff undertake full legionella and pseudomonas flushing of all outlets in line with the Standard
Operating Procedure. Ensure
that failures to flush an outlet are reported to the Senior
Supervisor for further action. Ensure relevant paperwork is completed and
maintained.
2.
To
adhere to all manufacturers guidance and recommended product contact time
for all cleaning/ disinfectant solutions/products. To ensure correct
amount of chemicals
are used so that disposable
usage is minimised to optimise efficiencies.
3. Ensure
all staff are trained in the correct
and safe use of equipment as necessary to provide
the service, for example: suction cleaner; floor maintenance equipment; mopping
systems (wet and dry); carpet cleaning machinery; steam cleaners.
4.
To ensure
that housekeeping staff have the appropriate training
and use of PPE when assigned to isolation areas.
5.
Lead responsibility for the allocation of staff uniforms
and protective clothing
to meet Health and Safety requirements.
6.
Responsible for ensuring that all cleaning
materials are correctly stored/marked and are easily identifiable in accordance
with C.O.S.H.H regulations.
7.
To ensure good practice
in the collection, disposal and segregation of all waste handled
by Housekeeping staff. Report any needlestick injuries immediately to
either the Senior Supervisor or Assistant HK Manager.
8.
To report
and document any Infection issues to either
the Senior Supervisor or Assistant HK
Manager.
9.
Respond to any tasks that may arise in an emergency
situation, blocked toilets,
floods or water leaks.
10.
To report
and document any fabric or structural repairs
that presents a Health and Safety concern.
11.
Ensure that any damaged,
faulty or broken
equipment is reported
via the Estates Helpdesk and
ensure that the correct signage is in place to alert staff where required, i.e
putting a toilet out of action.
Training and Teaching
To participate in suitable and mandatory training
courses in line with departmental and Trust requirements
Person Specification
Qualifications
Essential
- Educated to Level 4 or equivalent qualification.
- NVQ level 3, or equivalent relating to cleaning.
- Supervisory/Team Leader Qualification
Desirable
- Basic Food Hygiene
- Certificate in Infection Control
Experience
Essential
- Committed to providing the best standards of cleanliness at all times with excellent attention to detail
- Extensive experience of managing/supervising ancillary staff.
- Experience of risk management, conducting cleaning audits and making judgements on compliance.
- Previous experience of training staff Excellent customer care skills.
- Ability to plan and organise cleaning work and schedules
- Experience of managing consumables/stock levels
- Experience of working within a team.
- Previous experience of cleaning in a commercial or NHS capacity.
Desirable
- Experience of working in a healthcare environment.
- Experience of working with the general public.
Skill & Abilities
Essential
- Effective communication skills both verbally and written.
- Working knowledge of Health & Safety requirements, NHS National Standards of Cleanliness; COSHH; and Patient Led Assessments of the Care Environment (PLACE)
- Awareness of NHS colour coding system.
- Good computer skills able to use all Microsoft packages (Word, Excel, Outlook).
- Good interpersonal skills with the ability to work as part of a team and without supervision.
- Ability to prioritise and organise own workload whilst meeting deadlines.
- Ability to recognise and manage challenging situations in a calm and professional manner
- Able to work in a demanding environment.
- Self-motivated, reliable and trustworthy.
- Adaptable to change and able to use own initiative.
- Able to work in a Hospital environment.
Personal Qualities
Essential
- High standards of personal appearance.
- Must be hardworking, dedicated and an effective team leader
- Flexible approach to working hours/duties
Other requirements
Essential
- Occupational Health Clearance to carry out the duties of this role
- Able to use cleaning tools and assemble/dismantle cleaning equipment.
- Ability to carry out manual handling of equipment ensuring correct manual handling techniques are followed.
Person Specification
Qualifications
Essential
- Educated to Level 4 or equivalent qualification.
- NVQ level 3, or equivalent relating to cleaning.
- Supervisory/Team Leader Qualification
Desirable
- Basic Food Hygiene
- Certificate in Infection Control
Experience
Essential
- Committed to providing the best standards of cleanliness at all times with excellent attention to detail
- Extensive experience of managing/supervising ancillary staff.
- Experience of risk management, conducting cleaning audits and making judgements on compliance.
- Previous experience of training staff Excellent customer care skills.
- Ability to plan and organise cleaning work and schedules
- Experience of managing consumables/stock levels
- Experience of working within a team.
- Previous experience of cleaning in a commercial or NHS capacity.
Desirable
- Experience of working in a healthcare environment.
- Experience of working with the general public.
Skill & Abilities
Essential
- Effective communication skills both verbally and written.
- Working knowledge of Health & Safety requirements, NHS National Standards of Cleanliness; COSHH; and Patient Led Assessments of the Care Environment (PLACE)
- Awareness of NHS colour coding system.
- Good computer skills able to use all Microsoft packages (Word, Excel, Outlook).
- Good interpersonal skills with the ability to work as part of a team and without supervision.
- Ability to prioritise and organise own workload whilst meeting deadlines.
- Ability to recognise and manage challenging situations in a calm and professional manner
- Able to work in a demanding environment.
- Self-motivated, reliable and trustworthy.
- Adaptable to change and able to use own initiative.
- Able to work in a Hospital environment.
Personal Qualities
Essential
- High standards of personal appearance.
- Must be hardworking, dedicated and an effective team leader
- Flexible approach to working hours/duties
Other requirements
Essential
- Occupational Health Clearance to carry out the duties of this role
- Able to use cleaning tools and assemble/dismantle cleaning equipment.
- Ability to carry out manual handling of equipment ensuring correct manual handling techniques are followed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
